One growing team. One single-minded goal.
To innovate intuitive, responsive products to make environmental professionals' work lives easier.
ERIS is the fastest-growing company in the environmental risk industry, placing us as the largest provider of environmental database and historical research reports in North America. Join an exciting, progressive company known for its innovative products and industry-leading service.
Position Overview:
ERIS has an immediate opening for a Support Specialist to join our dynamic team. The Support Specialist is responsible for providing non-technical support to customers and assisting the SCRIVA team with the onboarding of clients to the report writing platform SCRIVA. SCRIVA is a software solution used for environmental site assessments, property condition assessments, and other technical due diligence reports created for commercial real estate transactions. The Support Specialist has exceptional communication and organizational skills, knowledge of SAAS-based systems, will learn ERIS product knowledge, and due diligence industry knowledge to assist clients in utilizing the report writing application to their needs resulting in customer satisfaction and client retention. This is a remote position that will be in British Columbia or Alberta. The expected work hours are 9 AM to 5 PM PST.
What We Offer:
· A culture based on caring, ownership, accountability, and integrity. Our teams are agile, collaborative, innovative and continually strive for excellence.
· We encourage a healthy work-life balance in a fast-paced expanding company.
· We treat others with respect and fairness and strive for clear and open communication at all levels.
· We are passionate about building an inclusive and diverse workplace that others envy.
Specific Responsibilities and Daily Tasks:
· Respond to customer queries in a timely and accurate way via phone, email, or online chat.
· Field and resolve service issues, provide troubleshooting support, and identify solutions to support customers.
· Assist the SCRIVA team with onboarding new clients.
· Ability to write concise support documents for client distribution. This includes step-by-step walk-throughs of product features with text, pictures, and possibly video documentation.
· Ability to multi-task tracking support cases, client requests, and frequently asked questions.
· Create buy-in for the product with customers and their national/local offices.
· Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
· Work with the sales team and SCRIVA team members to meet client needs.
· Perform root cause analysis and resolve issues independently.
· Help maintain a checklist for reoccurring problems and develop recommendations for procedures to prevent problems.
· Troubleshoot application issues.
· Perform user administrative tasks.
· This description is a general listing of the required activity, tasks, and expectations of the position. Duties and responsibilities may change as required.
Remote Support Specialist (February 2025) • Brantford, Ontario
Boxwood Drive, Cambridge, Ontario, Canada, N3E 1A4.Automation Integration Specialist – Intermediate – Digital Transformation Group Location Hybrid/Remote.We bring exceptional technical and engineer... Show more
A leading automation company in Cambridge is looking for a Support Specialist to ensure client satisfaction and system uptime for their NEXIA software.This role involves delivering technical suppor... Show more
Explore the role of Administrative Support Assistant with a focus on remote work.This position offers a chance to perform routine tasks with a structured approach, perfect for organized individuals... Show more
Onsite in Cambridge with the possibility of requirement at the Mississauga location.We are looking for a Technical Support Specialist to join our consulting team based in our Montreal office.Delive... Show more
Onsite in Cambridge with the possibility of requirement at the Mississauga location.We are looking for a Technical Support Specialist to join our consulting team based in our Montreal office.Delive... Show more
James Snow Parkway, Milton, ON L9T 8L1.Fast, friendly and customer focused.As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our custo... Show more
Department: Information Technology.Employment Type: Temporary Full Time (6 months).Language: This role operates in English.We are a leading Canadian financial services co-operative committed to bei... Show more
Insight Global is looking for a.This candidate is responsible to provide leadership and strategic scheduling, cost management, and cost/schedule integration in support of managing projects from pro... Show more
A local not-for-profit organization is seeking a part-time Direct Support Worker in Kitchener, Ontario.The role involves providing essential support to adults with developmental disabilities, engag... Show more
Job DescriptionWe are looking for reseller companies (partners), who have prebuilt database of customers, or who can find and generate new clients and projects.Partnership companies will be respons... Show more
Seeking an AI Specialist for Great Gulf Group in Toronto to implement and manage AI solutions for infrastructure, automate workflows, and improve efficiency across the organization. Show more
Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Administrative Support Assistant opportunity.This role is best suit... Show more
Job Title: Production Support Specialist.Location: Cambridge, ON (In-Office).Position Type: Full-time regular.Shift: Day Shift, Monday - Friday.Vacancy Status: This role is currently vacant.AI Disc... Show more
Application Support & Training Specialist – HVAC/R, Brantford, ON.Supports internal and external customers with application engineering, technical support, and delivery of training programs, while ... Show more
We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.Where Technical Readiness Meets Go-Live Success.As the Technical Imp... Show more
Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.Graybar Canada is a leader in the dist... Show more
