Talent.com
Amazon Development Centre Canada ULC - K03
Program Manager, Office Infrastructure Excellence (OIE)Amazon Development Centre Canada ULC - K03 • Winnipeg, Canada
No longer accepting applications
Program Manager, Office Infrastructure Excellence (OIE)

Program Manager, Office Infrastructure Excellence (OIE)

Amazon Development Centre Canada ULC - K03 • Winnipeg, Canada
30+ days ago
Job type
  • Permanent
Job description
Amazon's Corporate Infrastructure Services (CIS) organization manages the full lifecycle of corporate office infrastructure, supporting hundreds of thousands of employees worldwide. We're looking for a Problem Manager to drive permanent fixes that make these services more reliable and reduce the need for support contacts.

Key job responsibilities

Build and own the problem management program for corporate office IT infrastructure

Analyze incident and contact data to identify systemic issues driving support volume

Lead root cause analysis and drive corrective actions to closure

Partner with engineering, operations, and vendor teams to deliver permanent fixes

Track and report on metrics — particularly contact volume reduction and defect elimination

Maintain known error documentation and workarounds for operational teams

Drive continuous improvement of problem management processes and tooling

About the team

Office Infrastructure Excellence (OIE) partners with service owners, customers, and partner teams to continuously evaluate corporate office IT infrastructure health, close support gaps, and enhance support efficiency. We drive down contacts and level of effort for our primary customer, the Operations Management Center (OMC), and leverage freed capacity to onboard new work.

BASIC QUALIFICATIONS

3+ years of program or project management experience

3+ years of working cross‑functionally with tech and non‑tech teams experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

2+ years in problem management, incident management, or service improvement

Background in corporate IT infrastructure (networking, AV/collaboration, print)

ITIL v3/v4 Foundation certification or higher, experience with ServiceNow, or similar ITSM platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

#J-18808-Ljbffr
Create a job alert for this search

Program Manager, Office Infrastructure Excellence (OIE) • Winnipeg, Canada

Similar jobs

Operations Manager - Future Opportunity

ATCOWinnipeg, MB, CA
Full-time

Operations Manager - Future Opportunity.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.ATCO Frontec is a market leader providing facilities managemen... Show more

 • Promoted

Technical Project Manager in Data Center Operations

RM Staffing B.V.Winnipeg, MB, CA
Full-time

Take charge as a Technical Project Manager in Data Center Operations, focusing on client satisfaction through technical excellence.This role combines project oversight with direct client interactio... Show more

 • Promoted

IT Project Manager - Migrations & Modernization

PathlionWinnipeg, MB, CA
Full-time

A leading IT consultancy in Canada seeks a Project Manager to oversee IT projects including domain decommissioning and code migration.The role involves close coordination with various teams and sta... Show more

 • Promoted

Program Manager

BuzzClanWinnipeg, MB, CA
Full-time

SAP Program Managers (Finance) plan, direct, and govern end-to-end SAP programs and releases with a focus on Finance (e.The role is accountable for program outcomes across multiple workstreams (Rec... Show more

 • Promoted

Senior Service Delivery Manager - Remote & PMO Lead

PythianWinnipeg, MB, CA
Remote
Full-time

A leading data services company is seeking a Service Delivery Manager in Mississauga, Ontario.This role involves managing customer relationships, overseeing service delivery, and ensuring quality a... Show more

 • Promoted

Operations Training Manager

CGS (Computer Generated Solutions)Winnipeg, MB, CA
Full-time

CGS is seeking an experienced Operations Training Manager to join our instructional delivery services team.As the Operations Manager, you will play a pivotal role in overseeing the planning, operat... Show more

 • Promoted

Program Consultant

Altis RecruitmentWinnipeg, Canada
Full-time

OverviewOur client, a mission-driven nonprofit in the healthcare sector, is seeking a Program Consultant.This full-time role offers a flexible work model and a negotiable salary, depending on exper... Show more

 • Promoted

Remote Strategic Program Director - Digital Transformation

Source CodeWinnipeg, MB, CA
Remote
Full-time

A dynamic technology company is seeking a skilled Project Director with extensive experience in leading large-scale enterprise projects and agile software development.You will manage complex projec... Show more

 • Promoted

Remote Research Program Manager — Lead Tech Transfer

Premier Inn Hotels LLC (UAE)Winnipeg, MB, CA
Remote
Full-time

A leading hospitality business in Vancouver is seeking a Mid-Level Research Program Manager to lead initiatives advancing research and technology.This role involves building partnerships, overseein... Show more

 • Promoted

Project Manager/Leader

ThoughtStormWinnipeg, MB, CA
Full-time

A minimum of 10–15 years of experience in the Ontario EMS sector (land and air).Project management experience, including establishing a critical path, identifying milestones and deliverables, conti... Show more

 • Promoted

Innovative Transformation Leader for Aviation Excellence and Agility

Standard AeroWinnipeg, MB, CA
Full-time

Become a driving force in aviation as Vice President of Transformation.Your expertise will shape modernization and continuous improvement initiatives, boosting operational excellence and customer e... Show more

 • Promoted

Program Delivery Lead

InnerSpaceWinnipeg, MB, CA
Full-time

About InnerSpace: InnerSpace is a spatial intelligence platform that transforms workplace data into actionable insights for the world’s leading organizations.We help clients understand how their sp... Show more

 • Promoted

Director, Integrated Security Operations Centre

A leading financial institutionWinnipeg, Canada
Full-time

Leads and oversees the consolidation and operational management of a multi-subsidiary Security Operations Centre (SOC).Directs integration, ensures unified incident response, and sets strategic dir... Show more

 • Promoted • New!

Senior Technical Program Manager

KnotchWinnipeg, Canada
Full-time

About KnotchWe're a growth-stage technology company helping brands optimize content performance and apply AI to modern marketing.Our culture is fast-paced, entrepreneurial, and highly adaptable... Show more

 • Promoted

RQ10361 - Sr. Project Manager/Leader (Technology Programs, Azure, Migrations, On prem to Cloud)

Source CodeWinnipeg, MB, CA
Full-time

Project Manager/Leader (Technology Programs, Azure, Migrations, On prem to Cloud).To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unl... Show more

 • Promoted

Compensation Program Manager

Hitachi Solutions CanadaWinnipeg, MB, CA
Full-time

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry‑focused solutions that support our clients to deliver on their business transformati... Show more

 • Promoted

Project Manager PM-1005

Flexstaf ITWinnipeg, MB, CA
Full-time

Job Title: Project Manager - Digital Health.July 2, 2026 - March 31, 2027 (with possible extension to June 30, 2027).This role will focus on delivering complex healthcare projects that integrate te... Show more

 • Promoted

Launch Program Director

NordSpaceWinnipeg, Canada
Full-time

A space technology startup in Canada seeks a Launch Program Director to lead the development of its first orbital launch vehicle.This role involves collaborating with cross-functional teams and man... Show more

 • Promoted

Electrical Project Manager — Flexible Hours & ESOP

Smith + AndersenWinnipeg, MB, CA
Full-time

A leading engineering firm located in Winnipeg, MB is seeking an experienced Project Manager - Electrical.The successful candidate will have at least ten years of project engineering experience and... Show more

 • Promoted

Corporate Account Manager / Operational Excellence

SolenisWinnipeg, MB, CA
Full-time

Corporate Account Manager / Operational Excellence.Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including ... Show more