Inside Sales Representative

Overview BOXX Modular (Canada) rents, leases and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-designed solutions. We work with our customers to design and deliver customized solutions, and provide additional services such as delivery and installation, furniture rentals and other add-ons.

We offer a career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.

We are hiring for a full-time Inside Sales Representative in

Stoney Creek, ON . This role is 100% in office.

The Inside Sales Representative role is the first step in a sales career with BOXX Modular, and a training ground to learn the business, our clients and our and our company process with the possibility of growing into an Outside Sales Representative.

The ideal candidate will handle incoming customer inquiries, prepare quotations for products and services and collaborate with our Outside Sales Representative in researching, identifying and nurturing qualified leads to help grow our modular building rentals business, all while providing first-class customer service.

Duties and Responsibilities

Supporting a branch’s sales team including creating sales documents and proposals, qualifying customers, researching leads, responding to routine inquiries and information requests, generating reports related to sales activities and revenue data

Manage customer inquiries and prioritize customer requests that arise if Sales Representative is out of the office

Present price and terms to customers in accordance with standard company procedures

Generate new and repeat sales by providing product and technical information in a timely manner, while educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

Create strong leads via cold calling, by monitoring Journal of Commerce/newspaper reports and site visits

Recommend alternate products based on cost, availability or specifications

Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.

Maintain up-to-date profiles of key customers, sales and rental contract documentation within our CRM software

Contact customers following sales/rentals to ensure ongoing customer satisfaction and resolve any complaints

Remain current on consumer preferences, competitor landscapes, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, and/or reading trade journals. Identify trends in customer satisfaction or dissatisfaction

Build and demonstrate product knowledge of Black Diamond Group’s products and key competitive product lines in order to effectively position products. Use this product knowledge to provide technical sales and service support to customers within the territory

Qualifications and Skills

Bachelor’s Degree or Diploma is preferred.

2 years plus of sales experience in a sales or customer service industry.

Demonstrated ability to create new business opportunities and develop clients in the market.

Must have a valid vehicle class five driver’s license.

Must have strong computer skills including the suite of programs within Microsoft Office.

Overall strong proficiency and aptitude within technical fields with CRM software, including Salesforce, is preferred.

Must be proficient in English and able to communicate effectively with diverse groups of people, demonstrating cultural awareness and sensitivity in all interactions.

Must be highly organized and able to manage multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and meeting deadlines.

BOXX Modular (Canada) is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

For more information about Black Diamond Group, please visit www.BlackDiamondGroup.com

We are an Equal Opportunity Employer

Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: BOXX Modular

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