Technical Writer

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Aperçu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations des écoles des hôpitaux des entreprises et finalement des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Do you love taking on tough challenges We need a senior technical writer who is all about the customer. Motorola Solutions is seeking a dynamic self-motivated and experienced senior technical writer. As the primary writer owning the BlueEye documentation portfolio end-to-end you will drive the entire content lifecycle from initial requirements gathering and scoping to executing deliverables publishing and long-term maintenance.

Job Description

• Plan write and publish documentation for software/hardware releases and new product introductions as the main writer for your portfolio with support from a team.

• Create user-friendly documentation that prioritizes customer experience.

• Drive and execute improvements through cross-functional collaboration and leading by influence.

• Improve processes and tools through collaboration with others and creative problem-solving.

• Identify suggest and champion new solutions to improve documentation quality and customer content experience.

• Analyze processes tools and deliverables to identify areas for improvement within the team and for collaboration across the business.

• Assist with the evolution of our approach to customer-first content collaborating with and managing change with organizations like Engineering UX Training Support & Marketing.

• Adapt to constraints through open collaboration with internal and external teams.

• Build consensus and present business cases to leadership and internal teams for strategic alignment.

Qualifications

• Experienced with multiple publication types including online content syndication

• Strong proficiency in Dita XML authoring and workflows

• Experience creating HTML-first documentation where every page is page one as well as other publication types

• Ability to leverage AI tools to improve quality and efficiency

• Skilled with consensus building with separate teams across the business

• Knowledge of Heretto CCMS or similar component content management system

• Familiarity with Jira and Confluence

Your Competitive Advantages

• Experienced with the challenges of creating a brand new set of documentation for a product offering that has never had technical writing support

• History of approaching content as a customer advocate knowing how to deliver great customer experiences for technical content

• Dogged efficiency builder focused on how to drive process improvement

• Experienced with using git-based source control and the Adobe Creative Suite would also be an asset

• And if you bring an understanding of how to automate processes and make everyones lives easier we definitely want to hear from you!

Target Base Salary Range: 75000 - 85000 CAD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

This position is a remote position and candidates can be located anywhere in Canada.

Basic Requirements

• A Bachelors degree with 5 years of experience in technical writing OR 7 years of technical writing experience.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversité déquité et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identité et expression sexuelle statut danciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés encourageant ainsi chaque Motorolan dêtre la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse dun monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures dadaptation pendant toutes les étapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement veuillez remplir ce formulaire daménagement raisonnable afin que nous puissions vous aider.

Employment Type : Full-Time
Experience: years
Vacancy: 1