Clinical Sales Specialist

Company Description

Tele-Monitoring Inc. (HALO) is a Toronto based and has its headquarters in the MaRS Discovery District.

HALO was originally invented and developed within University Health Network to solve a growing and costly challenge of ensuring continuous observation of the hospital network’s most acutely ill patients. A nurse practitioner (HALO’s Co-founder and COO) and thoracic surgeon (HALO’s CMO) invented and proliferated HALO across the network in response to this challenge. Today, HALO is deployed across 60 in-patient units at UHN and is used on 50% of all patients requiring continuous observation.

The HALO Total Solution comprises of (1) a bedside device placed in the patient’s room, (2) purpose-built software and and (3) a workforce of 25 'virtual safety observers'. From our patient observation centre in Toronto, HALO’s virtual observer monitors 6-12 patients at once for at-risk behaviours.

HALO is now trusted by Canada’s largest health network and 30 hospitals in Canada, HALO is rapidly growing as it expands its mission to improve continuous observation while making it more affordable

We will grow to serve 6+ hospitals in the Hamilton, Niagara and Waterloo regions and require on-site support for these sites.

Job Description

Union or Non-Union: Non-Union

New or Replacement Position: New

Number of Vacancies: 1

Location: Hamilton, Niagara, Waterloo and surrounding areas (On-site)

Department: Clinical Sales

Reports to: Chief Operating Officer / Chief Nursing Officer

Status: Permanent Full-time

Hours: per week

Base Salary: $70,000 - $80,000

Expected Total Compensation: $100,000 - $120,000

The compensation consists of a predictable, bi-weekly base salary plus an uncapped commission structure tied directly to performance milestones. Total Compensation listed above reflects what a successful Client Sales Specialist realistically achieves in their first year based on standard quota attainment

Closing Date: Open until filled

HALO is seeking a Full-Time Clinical Sales Specialist to support customers located in the Hamilton, Waterloo, Niagara and surrounding areas. This role will include a mix of salary and commissions.

As a Clinical Sales Specialist, your role will encompass comprehensive oversight of clinical training, implementation, and adoption services for HALO customers in Niagara, Waterloo and Hamilton. Reporting directly to the Chief Operating Officer / Chief Nursing Officer, you will serve as a key liaison between internal teams and external stakeholders, ensuring the seamless integration and utilization of our solutions.

Leveraging your clinical and operational insights, you will provide invaluable on-site clinical support to hospitals to ensure the seamless and effective utilization of HALO’s technology on patients in hospital.

Drawing upon your past clinical experience, business acumen, interpersonal finesse, and collaborative abilities, you will drive excellence and innovation in every aspect of your role, ultimately enhancing the delivery of remote patient monitoring and improving patient outcomes.

Roles & Responsibilities:

Customer Relationship Management

• Build and maintain strong, long-term relationships with assigned healthcare customers, serving as the primary clinical point of contact.
• Understand clinical workflows and challenges to ensure our product capabilities align with and enhance existing clinical practice.
• Proactively engage with clinical leaders and front-line staff to identify opportunities for improved utilization and expansion of HALO’s technology.

Implementation, Training and Growth

• Lead the implementation and customer onboarding process, ensuring seamless integration of HALO’s solutions into clinical settings.
• Provide comprehensive training to clinical staff, ensuring effective product utilization and promoting best practices.
• Develop tailored strategies to improve product adoption and integration into clinical practice, maximizing customer outcomes.
• Conduct refresher training sessions and workshops to promote continuous learning and engagement.
• Identify opportunities to expand product use across additional departments or services.

Customer Support and Advocacy

• Act as a clinical advocate for customers, ensuring their needs and feedback are addressed by internal teams.
• Collaborate with the product, sales, and support teams to resolve issues, provide updates, and align product enhancements with customer goals.

Data-Driven Insights & Continuous Improvement

• Analyze product utilization trends and provide actionable insights to improve clinical outcomes and operational efficiencies.
• Create reports and presentations for customers, highlighting key metrics, successes, and areas for improvement.
• Gather and document user feedback to influence product enhancements and foster continuous innovation.

Collaboration and Coordination

• Work closely with cross-functional teams, including clinical, IT, and administrative stakeholders, to ensure successful product implementation and sustained success.
• Support the development and sharing of clinical success stories and case studies.

Customer Retention and Satisfaction

• Conduct regular check-ins with customers to review progress, monitor customer satisfaction levels, and proactively address potential challenges or risks to ensure long-term retention.
• Assess needs and identify opportunities for deeper engagement.

Qualifications

• Minimum of 3 years’ experience in the pharmaceutical or medical device industry.
• Strong knowledge of clinical workflows, patient safety protocols, and healthcare operational environments.
• Proven ability to train and support clinical staff, ensuring successful adoption of new technologies or practice changes.
• Experience in leading change management, including coordinating multidisciplinary teams to implement new clinical practice changes and/or solutions.
• A nursing or regulated healthcare professional background would be an asset.
• Demonstrated ability to build strong customer relationships and manage clinical partnerships with key contacts effectively.
• Excellent organizational and project management skills, with the ability to manage multiple priorities concurrently.
• Self-motivated, adaptable, and capable of working independently in a fast-paced, evolving environment.
• Ability to travel as required. Will require regular site visits to partner and customer location(s).
• Domestic travel requiring multi-night stays within and at times outside the local work area. International travel may be required.
• Ability to effectively present information and respond to questions from clinical leaders, managers, clients, and employees.
• Limited weekend and/or night work may be required.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to develop professional presentations for customers, executive teams and stakeholders.
• Ability to analyze and interpret data to identify trends and opportunities.
• Must be willing and able to travel domestically and internationally, as required.
• Must be willing and able to attend headquarters in Downtown Toronto twice a month.
• Must be willing and able to complete background checks as required by current or future contracts.
• Must be willing and able to obtain vendor credentials at health systems, which may include immunizations and background checks.

Additional Requirements

• Valid driver's license and reliable access to a vehicle for work travel purposes required (kilometer reimbursement will be provided)

Additional Information

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Opportunity to grow within a financially secure, fast-paced, and innovative healthcare technology company based in the technology heart of Toronto.

We thank all applicants for their interest in this position with Tele-Monitoring Inc. Please note that only candidates selected for an interview will be contacted.