Manager - IT Operations

Description

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Department Overview:

The department provides material, equipment, and supply management by overseeing receiving, warehousing, distribution, inventory control, and service delivery. The team also supports operational analytics, reporting, process improvement, and project execution to inform leadership decisions and strengthen overall performance.

This role leads warehouse teams across North America to meet fulfillment targets, maintain operational standards, and deliver reliable

KEY ACCOUNTABILITIES:

• Lead warehouse operations, including receiving, storage, distribution, maintenance, and inventory control across North America.

• Own and optimize ServiceNow IT Asset Management processes (requests, tasks, incidents, fulfillment workflows).

• Coordinate warehouse resources to meet quality, fulfillment, documentation, and business objectives.

• Drive continuous improvement initiatives to enhance efficiency, accuracy, and cycle time across operations.

• Ensure audit readiness, including asset tracking, reconciliation, documentation, and control adherence.

• Establish and monitor KPIs (inventory accuracy, fulfillment SLAs, aging stock, turnaround time).

• Support ServiceNow transformation initiatives, including catalog design and workflow automation.

• Analyze processes, identify improvement opportunities, and implement changes that increase efficiency and service quality.

• Enforce operational, safety, security, hygiene, and compliance standards, including regular inspections and staff training.

• Maintain inventory accuracy through physical counts, reconciliation, stock control, and reporting.

• Plan space utilization, equipment maintenance, repairs, and replacement needs to support effective warehouse operations.

• Prepare budgets, monitor expenditures, analyze variances, and take corrective action as required.

• Recruit, train, coach, assign work, and evaluate warehouse staff to support performance and accountability.

• Liaise with clients, suppliers, and transport partners to ensure service expectations are met.

• Produce regular operational reports and use feedback to monitor and improve service delivery.

Job Requirements

• Working knowledge of ServiceNow and proven work experience as a warehouse manager.

• Expertise in warehouse management procedures and best practices.

• Proven ability to implement process improvement initiatives.

• Strong knowledge of warehousing key performance indicators (KPIs).

• Hands-on experience with warehouse management software and databases.

• Leadership skills with the ability to manage and develop staff.

• Strong decision-making and problem-solving skills.

• Excellent communication skills.

• Relevant experience in logistics, supply chain management, or business administration.

• Experience with supervision, budget development, and safety management.

• Ability to develop standards, manage processes, and maintain inventory control.

• Strong reporting, analytical, equipment maintenance, and judgment skills.

Skills and Qualifications

• Minimum 2 Year in one of the following fields Information Technology, Information Systems, Supply Chain Management, Logistics / Operations Management or Business Administration

• 4–8+ years of experience in warehouse operations, logistics, or IT Asset Management.

• CompTIA A+ Certification

• Strong experience with ServiceNow ITAM or similar systems.

• Proven ability to lead operational teams and large-scale process improvements.

• Strong knowledge of inventory control, warehouse KPIs, and audit/compliance practices.

• Excellent analytical, communication, and stakeholder management skills.

• Experience in regulated environments (financial services preferred).

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate

• Graduate degree, preferred

• 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet