Talent.com
Aritzia
Senior Manager/Manager, Concierge (Contact Centre)Aritzia • Vancouver
No longer accepting applications
Senior Manager/Manager, Concierge (Contact Centre)

Senior Manager/Manager, Concierge (Contact Centre)

Aritzia • Vancouver
20 days ago
Salary
CA$100,000.00 yearly
Job type
  • Full-time
Job description

THE ROLE

As the Concierge Senior Manager, you will lead the team to:

  • Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
  • Optimize the performance in each channel
  • Sell clothes, deliver world-class service, and build loyal client relationships
  • Ensure the world-class delivery of sales, solution, and service expertise
  • Resolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiences.

THE QUALIFICATIONS

The Concierge Senior Manager has:

  • Proven skills, certifications, education, and/or experience in a high-volume contact centre, preferably within a Retail environment
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
  • The ability to collaborate fluently with cross-functional partners
  • A commitment to quality and investing in results that add value to the business

THE COMPENSATION

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.

The range for roles at this level is $100,000–$300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive while working at Aritzia:

  • Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
  • Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family.
  • A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
  • The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
  • Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
  • Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
  • Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
  • The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.

Create a job alert for this search

Senior Manager/Manager, Concierge (Contact Centre) • Vancouver

Similar jobs

Hospitality Service Manager — Lead, Mentor, Grow

Cactus Club CafeDelta, Metro Vancouver Regional District, CA
Full-time

A leading company in the food and beverage sector is looking for a Service Manager for the Scott Road location.This role is perfect for an experienced hospitality professional eager to foster a hig... Show more

 • Promoted

Senior Development Manager

TownlineVancouver, Metro Vancouver Regional District, CA
Full-time

Townline is an industry-leading, Vancouver-based real estate developer known for its innovative living solutions, unparalleled attention to detail, and renowned customer care.For over 40 years, eve... Show more

 • Promoted

Community Focused Building Manager

Lu’ma Native Housing SocietyVancouver
Full-time

Lead community efforts as a Building Manager with Lu’ma, managing family housing complexes effectively and building strong tenant relationships.This onsite role emphasizes maintenance and safety in... Show more

 • Promoted

SENIOR DEVELOPMENT MANAGER

StrandVancouver, Metro Vancouver Regional District, Canada
Full-time

STRAND IS LOOKING FOR A SENIOR DEVELOPMENT MANAGER.Strand is seeking an individual who is passionate about real estate and has a strong desire to be a part of a growing organization that is creatin... Show more

 • Promoted

Alloy.ai Senior Customer Engagement Manager

Menlo VenturesVancouver
Full-time

Transform customer interactions as Alloy.Senior Customer Engagement Manager in Vancouver, BC, focusing on optimizing enterprise customer relationships.Senior Customer Engagement Manager to support ... Show more

 • Promoted

Experienced Building Manager for High-Rise

Cleantech Service GroupRichmond, Metro Vancouver Regional District, CA
Full-time

Pursue a rewarding career with Cleantech as an Experienced Building Manager at a high-rise in Richmond, BC.Oversee daily operations and ensure a safe, comfortable living environment for all residen... Show more

 • Promoted

Senior Manager for Customer Retention

360trainingVancouver, Metro Vancouver Regional District, CA
Full-time

Oversee customer retention initiatives as a Senior Manager, specializing in marketing strategies.Improve engagement and renewals while managing performance across various channels in a remote setup... Show more

 • Promoted

Assistant Property Manager at Westminster Towers

Silver Tree Residential, LLCNew Westminster, BC, CA
Full-time

Enhance your property management career with Silver Tree Residential as an Assistant Community Director at Westminster Towers in Kenner, LA.Drive operational success and community satisfaction.In t... Show more

 • Promoted

Prospectus Center of Excellence Manager at PwC

PwC South AfricaVancouver
Full-time

Elevate your career by managing the Prospectus Center of Excellence at PwC.This vital role focuses on high-quality prospectus deliverables and operational efficiency in financial transactions.As pa... Show more

 • Promoted

Client Experience Manager Contract

Raymond James Ltd.Vancouver, Metro Vancouver Regional District, Canada
Temporary

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.Canada’s leading independent investment dealers offering high quality investment products and services t... Show more

 • Promoted

Senior Property Manager - Leases, Ops & Tenant Care

Mann GroupSurrey, Metro Vancouver Regional District, CA
Full-time

A real-estate development firm is seeking a Property Manager to oversee residential and limited commercial properties in the Metro Vancouver area.Your role involves managing tenant relationships, c... Show more

 • Promoted

Business Development & Client Experience Manager

FICVancouver, British Columbia, Canada
Full-time +1

Business Development & Client Experience Manager.FIC) is a multi-family office providing multiple services, including estate planning, risk management, financial counsel, trusteeship, investment ad... Show more

 • Promoted

Senior Manager, Go-To-Market Community - Nam - C$125,000 - C$156,000 A Year

Arc'teryxRichmond, Canada
Full-time

Seeking a Senior Manager to lead Go-To-Market community initiatives in North America, aligning brand vision with regional execution and managing cross-functional teams. Show more

 • Promoted

Technical Manager - Senior Living Interior Design

Targeted TalentNorth Vancouver, Metro Vancouver Regional District, Canada
Full-time

Our client are seeking a Technical Manager to oversee the technical aspects of our senior living interior design projects.As a Technical Manager, you will be responsible for ensuring that designs c... Show more

 • Promoted

Client Service Manager

FairygodbossBurnaby, Metro Vancouver Regional District, Canada
Full-time

In this position you will develop and maintain effective relationships with ADP clients and serve as the direct client contact for retirement plan services.You will communicate with clients regardi... Show more

 • Promoted

Manager, Development

Cadillac FairviewVancouver
Full-time

The Manager, Development supports the SVP/VP Development by participating in and managing key aspects of the development process with various disciplines, from initial concept through to the comple... Show more

 • Promoted

Senior Manager, Go-to-Market Community - NAM

Arc'teryx EquipmentNorth Vancouver, Metro Vancouver Regional District, Canada
Full-time

Senior Manager, Go-to-Market Community - NAM.As the Senior Manager, Go-to-Market (GTM) Community for North America, you will be responsible for bringing the Arc’teryx brand to life in the region by... Show more

 • Promoted

Development Manager

Woodbridge HomesVancouver, Metro Vancouver Regional District, CA
Full-time

Woodbridge Homes is seeking an experienced Development Manager to join us!.Woodbridge is a Vancouver-based developer with over one thousand units across six projects in our immediate pipeline.With ... Show more

 • Promoted

Senior Regional Business Manager - Estate and Trust

EQ BankVancouver, Metro Vancouver Regional District, CA
Full-time +1

At EQ, we're remaking banking so every Canadian gets ahead, every day.Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending,... Show more

 • Promoted

Experienced Property Manager Wanted

LocarnoVancouver, Metro Vancouver Regional District, Canada
Full-time

Drive success in property management at Locarno, focusing on commercial and mixed-use spaces in Vancouver.This full-time role invites you to enhance tenant satisfaction and operational performance.... Show more