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Teladoc Health
Customer Service Rep Bilingual Remote Trois Rivières (Trois-Rivières)Teladoc Health • Winnipeg, Canada
No longer accepting applications
Customer Service Rep Bilingual Remote Trois Rivières (Trois-Rivières)

Customer Service Rep Bilingual Remote Trois Rivières (Trois-Rivières)

Teladoc Health • Winnipeg, Canada
5 days ago
Job type
  • Full-time
  • Remote
Job description
Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The role requires versatility to work both independently and collaboratively as part of a dynamic team, with outstanding telephonic communication abilities to clearly explain complex concepts to a diverse member base and strong problem-solving and organizational skills. Responsibilities

Handle inbound calls, emails, and chats to assist patients and members. Address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. Maintain high levels of customer satisfaction by addressing concerns professionally and efficiently. Occasionally handle crisis situations as needed. Work independently and as part of a team in a dynamic environment. Benefits

Earn $24 CAD per hour. Minimum commitment of 15 hours per week; you can work more hours if you want. Make your own flexible work schedule anytime: Monday to Friday: 5:00 AM–9:00 AM EST Thursday and Friday: 8:00 PM–12:00 AM EST Saturday and Sunday: 5:00 AM–10:30 AM EST Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling. Qualifications

Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs. Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment. A keen ability to adapt to recent processes and thrive in a quick-paced work environment. Bi-lingual English and French is a requirement.

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Customer Service Rep Bilingual Remote Trois Rivières (Trois-Rivières) • Winnipeg, Canada

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