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Scribd, Inc.
Senior Director Customer Operations at ScribdScribd, Inc. • Toronto, ON, Canada
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Senior Director Customer Operations at Scribd

Senior Director Customer Operations at Scribd

Scribd, Inc. • Toronto, ON, Canada
19 days ago
Job type
  • Full-time
Job description
Lead customer operations transformation at Scribd, Inc. as a Senior Director, delivering technology-first solutions across our diverse product suite. Embrace the challenge of redefining customer experience with AI advancements. Scribd, Inc. is seeking a Senior Director of Customer Operations. This pivotal role involves creating a unified operating model across our brands—Everand, Scribd, Slideshare, and Fable—tailored to distinct customer needs. Ideal candidates bring extensive experience in managing customer operations, especially in technology integration. Key Responsibilities: • Define overall strategy for Customer Operations across all brands • Drive AI-first transformation of the customer care function • Lead operational efficiency and quality enhancements • Advocate for customer operations resources within the organization • Develop senior managers and nurture team leadership Requirements: • Over 10 years of customer operations experience • Proven track record in multi-brand environments • Strong understanding of AI integration in operations • Experience leading transformational initiatives • Excellent capability in influencing product roadmaps Shape the future of customer engagement at Scribd with a focus on innovation and operational excellence. #J-18808-Ljbffr
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Senior Director Customer Operations at Scribd • Toronto, ON, Canada

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