Title: Senior QA Manager
Location: Toronto, Canada
Duration: Fulltime
Hybrid 3 days from client office
Domain: BFSI preferred
Purpose
The QA Test Manager plays a critical role in ensuring the success of the Quality Assurance function within COAT. This position is responsible for overseeing and planning testing activities for new and modified systems that impact the COAT Contact Centre applications.
The QA Test Manager evaluates the quality and risk of changes or enhancements to the Contact Centre applications to ensure that all changes are thoroughly tested and validated before implementation for use by the Operations teams globally.
Additionally, this role manages and controls changes to banking application systems to maintain system integrity within the production environment. The QA Test Manager ensures that all activities comply with governing regulations, internal policies, and established procedures.
Accountability
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides ongoing direction, human resources administration, coaching and support to motivate individual and team performance in a stable, professional environment while ensuring department objectives are met.
Evaluates the performance of immediate subordinates through daily monitoring, regular staff meetings, quarterly reviews of objectives, accomplishments and annual performance reviews.
Manages and provides guidance to the QA team and also works with members of the project teams that have vary varying degrees of knowledge, providing ongoing support to current initiatives, knowledge transfer, and support to individual team members to increase performance and to ensure the timely delivery of quality products/functions that are aligned and consistent with the business needs.
Leads and reviews testing for the COAT Contact Centre applications and systems by evaluating requirements and design documentation, creating and reviewing test strategies and work effort\cost estimates, preparing comprehensive test documentation and participating in daily testing activities. This role also involves closely monitoring testing progress, assessing defects and balancing risk mitigation with optimal resource utilization, while ensuring adherence to Policies & Frameworks, Standards, Procedures & Guidelines while utilizing industry QA best practices to recommend improvements to methodologies to promote an efficient and cost-effective QA.
Works under tight deadlines, conflicting priorities and changing requirements.
Must be able to react quickly to contribute to the resolution of issues, works overtime at times to meet deadlines to support the implementation of system changes with minimal impact to the business users.
Assesses multiple overlapping projects with stringent timelines and appraises outstanding issues with the potential of impacting the promotion of initiatives to the Production environment, providing suggestions to minimize associated risks.
Contributes to the maintenance of a stable, professional environment while ensuring department objectives are clearly understood and achieved.
Assists with the coordination of testing activities with other departments and interprets detailed information provided by technical support staff. Participates in forward-planning sessions and identifies/resolves conflicts between initiatives.
Contributes to the successful implementation of solutions for systems and projects, supporting complex business applications with complex integration needs across multiple technology disciplines.
Provides input to the project teams to continuously improve the effectiveness and efficiency of testing.
Requires limited management direction and manages extremely complex problems.
Senior Quality Assurance Manager • Toronto, ON, Canada
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