Assistant Director, Supplier and Service Management

Assistant Director, Supplier and Service Management

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

In addition to the position being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.

What you need to know
Reporting to the Director, ITS Partnerships and Planning, you oversee an integrated portfolio that optimizes technology investments, strengthens vendor and contract governance, and enhances service delivery across ITS.
This role plays a critical leadership function in supporting the ITS department’s strategic priorities by balancing cost, risk, and service excellence. It brings together vendor, contract, asset, and service management capabilities into a cohesive enterprise function.

What you will do
As Assistant Director, you lead a diverse, multi-disciplinary team spanning IT vendor management, contracts, asset management, business support, and service management. In this role, you drive strong governance and risk management practices while ensuring the organization maximizes value from its technology investments.

You play a key role in shaping how the organization manages its external partners by overseeing vendor performance, contract lifecycle management, and third-party compliance. Working closely with Procurement and key stakeholders, you strengthen enterprise contract management through policy oversight, risk monitoring, and data-driven insights, while continuously enhancing contract frameworks, governance, and reporting practices.

You also lead efforts to optimize technology investments through effective IT asset management and cost control. This includes overseeing the lifecycle of software and cloud assets, ensuring license compliance, and improving alignment between contracts and actual usage to drive efficiencies across renewals and reclamation. In parallel, you provide leadership for IT Service Management (ITSM), ensuring reliable, high-quality service delivery and ongoing improvement in processes and performance.

Beyond service and asset management, you enhance organizational effectiveness across ITS by leading business support and coordination functions. This includes oversight of planning, reporting, communications, and operational coordination, as well as executive administrative support, to ensure alignment, consistency, and a seamless experience for employees and leadership. You also provide strategic oversight of ITS Change Management, ensuring strong governance and prioritization of Change Requests (CRs) in line with enterprise ITSM standards.

As an ITS leader, you drive transformation by advancing tools, automation, and data-driven capabilities. You build strong cross-functional partnerships, act as a trusted advisor to ITS leadership, and represent the function in governance forums and key enterprise discussions.

What you need to succeed
You bring proven leadership experience in vendor, contract, and asset management and/or IT service management, with a strong track record of managing complex IT agreements (including software and cloud) and leading enterprise-wide initiatives. You operate with a strategic, enterprise mindset and excel at influencing cross-functional stakeholders to drive aligned outcomes. You foster a positive, inclusive work environment, building team capabilities and supporting professional growth while integrating diverse functions effectively. Your strong communication skills enable you to deliver clear, impactful messaging, including at the executive level. You leverage data-driven insights and emerging technologies—including AI—to identify opportunities, align solutions with business objectives, and drive innovation.

You also possess a strong foundation in contract governance, vendor and IT asset management principles, and IT service management frameworks (e.g., ITIL). You are highly analytical, with demonstrated experience using enterprise tools such as ServiceNow, SAP, Power BI, and SharePoint to support decision-making and operational excellence.

Nice to Have

• Awareness of AI-enabled tools and emerging technologies (e.g., automation, analytics, generative AI)
• Experience leveraging data, automation, or AI to improve reporting and decision-making

Your education and experience

• Bachelor’s degree in business administration, IT, supply chain, or related field
• 5-7 years of experience or an equivalent combination of education and experience may be considered
• MBA or equivalent is considered an asset

Innovative Mindset
We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• Salaries are based on qualifications and experience and typically range from $153,721 to $180,848 (job grade 19)
• The Bank offers an incentive for successfully meeting expectations at 7 to 10% of your base salary. The Bank offers additional performance pay (5%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.