Pension Officer

Job Profile

Job Title: Pension Officer

Department: The Winnipeg Civic Employees’ Benefits Program

Designated Work Location: On site, 5th Floor – 317 Donald Street

Position Type: Full-Time, Permanent

Position Grade: WAPSO 3

Salary: $77,751.23 – $101,793.27 (Effective July 1, 2026)

Posting No: 127103

Closing Date: June 26, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a respectful, diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

The Winnipeg Civic Employees’ Benefits Program (WCEBP) is a dynamic and growing administrator of pension and long term disability benefits. Its Member Services unit is responsible for pension processing activities related to retirements, changes to employment status, relationship breakdowns, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures and legal and regulatory requirements. Staff of WCEBP work in a highly technical financial environment requiring attention to detail, accuracy, and confidentiality. We value the more than 22,000 Members that we serve and we are dedicated to maintaining their trust.

WCEBP is looking for highly motivated, analytical individuals with strong organizational, communication and relationship building skills to join our Member Services team. Reporting to the Manager, Member Services, the Pension Officer works collaboratively across the organization and within the Member Services team to ensure the accurate determination and timely delivery of pension benefits, resolve or escalate complex Member matters, and supervise and train staff. This includes reviewing and approving complex pension calculations within plan provisions and regulatory requirements, as well as authorizing lump sum and biweekly payroll payments. To succeed in this role, you must be process and detail-oriented, excel at mathematics, enjoy problem-solving, and remain invested in helping our Plan Members.

On the job training and development is available for those candidates who demonstrate leadership, are highly skilled and eager to take on a challenging and rewarding position.

As the Pension Officer you will:

• Work collaboratively to supervise the day-to-day determination and delivery of pension benefits, including assigning and verifying pension and benefit calculations, communicating calculation results within regulatory timeframes, and authorizing lump sum and biweekly payroll payments.
• Communicate pension and benefit information to Members by composing Member communications and meeting with Members one-on-one and through group presentations.
• Identify, analyze and resolve Member issues and inquiries, involving the Manager, Member Services as necessary
• Assist in developing business processes, including IT solutions, and research and draft policy/procedure recommendations in response to legislative changes and/or amendments to the plans.
• Supervise and provide training and guidance to clerical support staff, and participate in special projects as a subject matter expert.

Your education and qualifications include:

• Bachelor's Degree in mathematics or a related field such as actuarial science, statistics or economics, or business administration with a focus in actuarial mathematics or leadership.
• Completion of or willingness to complete the RPA (Retirement Plans Associate) designation within three years of employment.
• Experience in defined pension administration, including a working knowledge of pension legislation.
• Demonstrated analytical, research, problem-solving and decision-making skills, with the ability to effectively and efficiently resolve Member concerns and inquiries.
• Proven attention to detail and organization skills, with the skill to manage and meet competing and multiple deadlines while maintaining service levels and accuracy.
• Demonstrated ability to effectively communicate orally and in writing with a wide range of people in varying circumstances.
• Demonstrated proficiency in the use of Microsoft Office, with advanced Excel skills.
• A flexible approach to work and a positive attitude, including the willingness and ability to learn and adapt to change.
• Proven self-starter, operating with a strong sense of urgency and a high level of integrity.

*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.