Customer Service Representative – Distribution / Manufacturing

Do you have experience in order management and want to join a great team in Lachine?

Our client, a leading company in the industrial manufacturing and distribution sector, is seeking a Customer Service Representative for their offices located in Lachine.

In this role, there is absolutely no cold calling. You will manage incoming orders (primarily via email) and provide rigorous, high-quality follow-up for a business-to-business (B2B) clientele.

If you are a detail-oriented professional who thrives in a collaborative team environment, this position is for you!




Advantages
- Competitive Compensation: Hourly rate between $25 and $35, commensurate with experience.
- Stable Work Schedule: Daytime hours, Monday to Friday, 40 hours per week (8:30 AM to 4:30 PM).
- Great Opportunity: A 6 to 9-month contract with a strong possibility of permanent placement upon completion.
- Seamless Onboarding: Comprehensive training and shadowing with an experienced team member from day one.
- Work Environment: A friendly, welcoming culture within a tight-knit team.

Responsibilities
- Respond to customer inquiries professionally and promptly, primarily via email.
- Ensure accurate data entry and seamless processing of orders, returns, and exchanges in the system.
- Verify inventory availability, pricing, and track shipments.
- Meticulously document customer interactions and maintain up-to-date client files.
- Collaborate closely with the warehouse and billing departments to resolve logistical issues or discrepancies.

Qualifications
- Bilingualism: Fluent in both French and English (written and spoken).
- Experience: Proven track record in order management, data entry, or customer support.
- Tech Skills: Highly tech-savvy with an ability to learn new systems quickly (experience with ERP software is a strong asset).
- Core Strengths: Strong problem-solving skills and exceptional attention to detail.
- Industry Asset: Prior experience in distribution, manufacturing, or the HVAC sector is a major plus.

This position requires perfect bilingualism (French and English), both spoken and written. The incumbent will be responsible for supporting a nationally distributed customer base. Morning communications are primarily conducted in French with local clients, while afternoon follow-ups are mostly carried out in English with partners and clients located outside of Quebec. Bilingualism is therefore an absolute necessity to perform daily tasks.

Summary
Ready to take on the challenge?

We want to hear from you! Apply online today or send your resume directly to Thibault at thibault.sanz@randstad.ca, mentioning "Customer Service Representative - Lachine" in the subject line.

Know the perfect fit? Refer a candidate to us and earn a referral bonus if they are hired!

We look forward to working with you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.