Sr. Product Manager - Senior Living

Job Title

Sr. Product Manager - Senior Living

Location

Canada – Remote

Hybrid/Remote

Remote or Hybrid Mississauga.

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi‑annual and annual team meetings.

Position Summary

The Sr. AI Product Manager position will own critical workflows at the heart of the resident experience, shaping how data flows, decisions are made, and care is delivered across PointClickCare’s platform. Partnering closely with engineering and cross‑functional teams, you’ll drive end‑to‑end product outcomes from discovery through delivery by engaging directly with customers, translating complexity into clarity, and turning insight into action. This role is ideal for a product leader who thrives at the intersection of strategy and execution and is excited to define what AI‑powered care looks like in senior living.

Key Responsibilities

• Own product strategy, roadmap, and execution for your portion of the Senior Living products.
• Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
• Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
• Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
• Collaborate cross‑functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
• Identify, communicate, and bring the right people together to manage risks timely and effectively. Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Prioritize product investments and trade‑offs using data‑driven analysis and good judgement to create a compelling business case and quantify return on investment.
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Participate in industry events, and lead customer and partner facing engagements as a product expert.
• Understand competitive landscape.
• Inspire, energize, and motivate cross‑functional teams.

Required Skills & Qualifications

• Bachelor’s Degree in business, computer science, or computer engineering.
• 5+ years of Software Product Management experience.
• Experience working in healthcare technology is a plus.
• Experience working with Cloud – Azure hosted environments.
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
• Strong written and oral communication skills with internal and external stakeholders.
• Solid understanding of Agile practices.
• Experience managing SaaS products.

Salary

Canada base salary range: $133,200 – $148,000, plus bonus and benefits.

Benefits

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

Privacy & Security

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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