Manager, Product Management- Authentication

161 Bay Street (93021), Canada, Toronto, Ontario, Manager, Product Management - Authentication

About Capital One Canada For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people— in our customers, in our associates, and in talent like you!

About the Team Product Managers are tech‑savvy pioneers, with one eye on what’s new and the other on what’s next. At Capital One Canada we start with the customer in mind and develop cutting‑edge products that serve their needs. We’re all‑in on the cloud and leaders in the adoption of open‑source, RESTful APIs, microservices, and containers. We build our own products and release them with speed and agility.

Product Managers are dedicated problem‑solvers who leverage big data, agile principles, and human insights to re‑imagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

Key Ways Product Managers Help

Provide customers with relevant details about their account, conveniently within the mobile app.

Give customers the confidence to apply without rejection with Quick Check, our credit card eligibility tool.

Create new money movement solutions to enable customers to pay their bill quickly and effortlessly.

Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences.

Create easy digital solutions that help customers address fraud and easily get back to using their card.

Develop assistance programs to help customers who are struggling with their payments.

Your Responsibilities As a Product Manager, you’ll be expected to demonstrate proficiency in five key areas.

Human Centered

You’ll foster an environment where customer‑backed thinking is a part of the team’s DNA.

You’ll leverage your understanding of the end‑to‑end customer experience to ground and build product vision and strategy.

Business Focused

You’ll define key success metrics and measurable outcomes that matter for your domain and prioritize work to achieve those outcomes across multiple teams or problem statements.

You’ll use quantitative data to effectively refine investment decisions and quantify value creation.

Technology Driven

You’ll explore domain relevant technology to support discovery and apply learnings to push the boundaries of what you think is possible today.

You’ll foster an active partnership with technology partners to collectively define destination state and go after shared objectives.

Integrated Problem Solving

You’ll work in multiple problem spaces and appropriately prioritize problems on your roadmap to maximize impact.

You’ll work effectively with SMEs to understand materiality of risk, working with them to find solutions that achieves the right product outcomes and mitigate risks appropriately.

Transformational Leadership

You’ll contribute to team culture and our product community to attract, develop and retain top talent.

We Want You If You Are

Intellectually Curious. You ask why, you explore and you’re not afraid to blurt out your crazy idea. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Your team knows their priorities and why they’re doing what they’re doing. You can rally associates to work with you.

Do‑er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long‑lasting relationships.

Basic Qualifications

At least 5+ years of Product Management experience

Experience creating and delivering customer centric, data‑driven product vision and strategy

A track record of delivering results with significant business and customer impacts

Preferred Qualifications

Bachelor’s Degree in Business, Finance, Engineering or related field

Masters in Business Administration (MBA)

Experience in financial services, technology or operations

6+ years of Product Management experience

Working at Capital One Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one‑time Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

The expected annual salary range for this position is $162,500-$179,600. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non‑discretionary depending on the plan.

Automated Decision Making Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Equal Opportunity & Accommodations Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Contacts & Notices For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

#J-18808-Ljbffr