About KlirWe are hiring to make water better!For too long, utilities have had to manage water through fragmented systems, siloed data and workflows held together by institutional memory. As costs rise, teams shrink and operational decisions demand real time clarity, connected data is no longer a nice to have. It is essential.
At Klir, our mission is simple: Make Water Better.
We believe the future of water is generative, built on connected data, clear workflows and operational continuity. Klir is the Operational Data Hub that unifies sampling, monitoring, permits, backflow and reuse into one connected view of the utility. When data, systems and decisions flow through a single hub, teams gain the confidence, control and time they need to focus on what actually moves water forward.
Backed by Insight Partners, Bowery Capital and Spider Capital, Klir is one of the fastest growing companies in the digital water space. Utilities consistently tell us that Klir has transformed the way they work.
As we enter our next phase of growth, we are hiring a Customer-Facing Technical Architect to partner closely with our customers, translating complex technical needs into clear, scalable solutions. This role will help establish strong ways of working across customer engagements, while championing technical excellence and a high-performance culture both internally and externally.
Location: Hybrid based in Toronto with 2 days in office per week.
Role Description
We are seeking an experienced Customer-Facing Technical Architect to lead post-sales technical delivery for enterprise water utilities adopting the Klir Data Hub SaaS product. This role is responsible for the architecture, implementation, and long-term technical success of customer integrations and data migrations into the Klir Data Hub.
You will work closely with water utility IT teams, system integrators, and internal product and engineering partners to integrate our platform with complex, legacy utility systems and to migrate large volumes of operational, asset, and customer data. Integrations include Laboratory Information Management Systems (LIMS), Customer & Billing systems, Asset Management systems, SCADA, GIS and identity providers with further integrations potentially in the future. You will also advise customers in relation to cyber security and data security. This role requires deep technical expertise, strong delivery leadership, and the ability to operate effectively in
Responsibilities
Enterprise Utility Integration Architecture
Own the post-sales technical architecture for enterprise water utility customersDesign and govern integrations between our SaaS platform and utility systems such as:Laboratory Information Management Systems (LIMS)CIS (Customer Information Systems)Billing SystemsSCADA GIS (e.g., ESRI-based systems)Enterprise Asset Management (EAM) systemsData warehouses and reporting platformsDefine integration patterns using APIs, event-based messaging, file-based transfers, and middlewareEnsure integrations meet enterprise standards for security, performance, availability, and auditabilityData Migration Leadership
Lead large-scale data migrations from legacy utility systems into the Klir Data Hub SaaS platformDevelop migration strategies for historical, operational, asset, and customer dataOversee data profiling, mapping, transformation, cleansing, validation, and reconciliationManage cutover planning, rollback strategies, and post-migration verificationEnsure data migrations align with regulatory retention and reporting requirementsPost-Sales Customer Delivery & Engagement
Serve as the primary technical authority during onboarding, implementation, and expansion phasesPartner with customer IT and business teams to align on architecture, timelines, and risk managementFacilitate technical design reviews, migration readiness assessments, and go-live checkpointsProvide technical leadership during escalations and complex delivery challengesGovernance, Security & Compliance
Ensure integrations and data handling comply with:Water Utility cybersecurity standards and best practicesData privacy and retention requirementsCompany SOC 2 Type 2 and customer security controlsSupport customer security reviews, audits, and technical due diligence post-saleEstablish repeatable standards for enterprise utility implementationsCross-Functional Collaboration
Work closely with Product and Engineering to represent enterprise utility requirements and constraintsPartner with Customer Success Managers to ensure delivery successCollaborate with system integrators and third-party vendors involved in water utility implementationsContribute to internal playbooks, reference architectures, and implementation acceleratorsWhat success looks like
Enterprise water utilities successfully integrate their core systems with our platformData migrations are accurate, auditable, and delivered with minimal operational riskCustomers trust you as their long-term technical partner, not just an implementerReduced onboarding time for large utilities through reusable architecturesImproved post-go-live stability and reduced technical escalationsRequirements (Sound like you?)
Required experience10+ years of experience in technical architecture, integration architecture, or solutions architectureProven experience delivering post-sales enterprise implementations in complex customer environmentsHands-on experience integrating SaaS platforms with utility or infrastructure-heavy systemsStrong expertise in:RESTful APIs and event-driven integrationsAuthentication and authorization (OAuth 2.0, SSO, certificate-based auth)Data migration methodologies and toolingSQL and relational data modelsExperience working with legacy systems and long-lifecycle platformsExcellent customer-facing communication and technical leadership skillsPreferred Qualifications
Experience working directly with U.S. water or wastewater utilitiesFamiliarity with CIS platforms (e.g., Oracle, SAP, etc.)Experience with GIS integrations (ESRI or similar)Knowledge of Asset Management data flows and meter data management conceptsExperience in integrating with Azure based cloud platforms Understanding of water utility regulatory environments and public-sector procurementKey Competencies
Enterprise-level architectural thinking with strong delivery executionComfortable operating in regulated, risk-averse environmentsAbility to guide customers through modernization from legacy systemsStrong documentation, governance, and stakeholder-management skillsCalm and effective during high-impact delivery and go-live phasesOur Commitment To You
Meaningful Impact
Your work directly supports the people responsible for delivering safe drinking water and managing wastewater for millions of people.
Hybrid Flexibility
Work in a hybrid model based in Dublin, balancing in-person collaboration with focused remote work.
Strong Team Culture
We value honesty, accountability, and collaboration. We take our mission seriously while supporting one another and enjoying the work.
Growth & Development
You’ll design and evolve customer-centric technical architectures, with the opportunity to broaden your impact across solution strategy, customer partnerships, and cross-functional delivery as the company scales.
Our Values
Honesty. Audacity. Unity. These guide how we work with customers and with each other.
Commitment to Your Growth
You’ll work with leaders dedicated to coaching, transparency, and helping you become your best professional self.
Compensation & Timing & Travel
Salary: CAD $120,000–$140,000 annuallyBenefits: Canadian benefits package, unlimited vacation, MacBookTravel: Occasional traveling for company eventsTiming: Immediate openingCompensation details: 120000-140000 Yearly Salary
PIea8e37f5507c-30511-40772079
Technical Architect • Toronto, Ontario, Canada, M5J 0B6
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