Remote System Navigator I

About YOU

You are a compassionate and resourceful professional with a strong background in social services, child and youth work, or psychology. You thrive in fast-paced environments where empathy, organization, and communication are key. With experience in mental health settings and a strong understanding of client-centered care, you approach each interaction with warmth and professionalism whether over the phone, in person, or through digital platforms like live chat.

You are confident in navigating complex systems and are passionate about helping children, youth, and families access the support they need. Your ability to see the "big picture" allows you to support efficient service navigation and flow, while your attention to detail ensures accurate data collection and registration. You take pride in being both proactive and adaptable, able to coordinate services, problem-solve on the spot, and collaborate seamlessly with colleagues and community partners.

With excellent administrative and technological skills, you are comfortable working with electronic health records, MS Office, and virtual platforms. Above all, you are committed to upholding the values of respect, inclusivity, and collaboration, making you a strong ambassador for ROCK and its mission.

About ROCK

ROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth. ROCK is site certified in the Neurosequential Model of Therapeutics (NMT) a developmentally sensitive, neurobiology-informed approach to clinical problem solving. Our hybrid work model provides flexibility, combining on-site and virtual environments, to best meet the needs of our staff and clients. Join us in making a meaningful impact in mental health care.

The ROLE

As part of the System Navigation Team, you will report to the Manager Access & System Navigation and be the first contact/experience for children, youth, families and community service providers when connecting with ROCK. A key role of this position is to support positive client-centered access to information and care at ROCK. The position also, establishes a positive impression with the community by providing and facilitating information, resources and referrals. The purpose of the role is to hold a holistic, system vantage point, to see the ‘bigger picture’ and to help the agency meet the needs of the community in accessing services with maximum efficiency.

Who we’re looking for:

• Degree or Diploma in Child and Youth Care or equivalent


• Graduate of a recognized university or a community college program with a degree in Social Work, Child and Youth Work Psychology, or equivalent education relating to specific populations being served

• Highly developed collaborative working style with the ability to work in a conciliatory, respectful manner within and between systems that service children, youth and their families


• Able to demonstrate a commitment to maintaining an optimistic, solution-focused and strength-based approach


• Demonstrated competence with data entry and the utilization of a client information system


• Experience and comfort providing support to clients over the phone, virtually and in-person


• 2 years of experience working in mental health settings, or equivalent experience is an asset


• Established working relationships with Halton community service providers is an asset

• A current (within 3 months) Criminal Reference Check with Vulnerable Sector Check.

What will help you succeed:

• Excellent communication skills, both written and oral, are essential


• Strong interpersonal skills


• Strong time management and multitasking skills in a fast-paced work environment are essential


• Proficient in the use of technology and working in a virtual environment; MAC OS operating systems; strong MS Word and Excel competencies are essential; expertise in the use of PowerPoint is an asset


• Reliable transportation for traveling within the Halton Region in alignment with the program needs

Our rewards ROCK, join our team and ENJOY:

🕒 Flexibility: Plan your schedule to balance with your personal life.

🏥 100% employer paid premiums for extended health and dental benefits
🌴 Recharge: Paid time off, 4 weeks' vacation, 2 float days, and 2 additional ROCK holidays.
📖 Learning: Access to professional development assistance to help you grow.
💸 Savings: Matching your RRSP starting at 6%.
🍎 Wellness: Health Care Spending Account and discounted GoodLife memberships.

Be part of a team that makes a difference. Apply today and help us shape the future of mental health care for children, youth, and families!

ROCK is committed to fostering a positive and progressive workforce reflecting the community we serve and promoting diversity at all levels in a dynamic and inclusive environment. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ROCK’s Accommodation Policy.

If you are invited to participate in the interview process and require accommodation for the interview, we ask that you provide your accommodation request as soon as reasonably practicable. Please be advised that you may be requested to provide verifiable supporting information, such as medical or other documentation depending upon the type of Code-protected accommodation, to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. ROCK treats all accommodation requests confidentially.

Please note that ROCK positions are currently working in an on-site and virtual hybrid model. Positions are located in the Halton Region and travel between sites may be required.