Healthcare & Professional Specialist - Kelowna, BC

Requisition ID: 263575

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Professional Banking Specialist is part of a national team responsible for delivering holistic advice and Business Banking solutions for the profitable growth of existing and new high value professional clients, with a focus on lawyer, accountant, and other non-healthcare professional segments. You will manage and grow a business banking portfolio by acquiring new professional customer relationships, and retain/expand existing relationships, through:

• Involvement in industry events and relationships with local Professionals
• Centers of Influence (COI's) serving the segment
• Internal Retail and other Scotiabank Partners
• Professional Associations with a footprint in the local market

Is this role right for you? In this role, you will:

• Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Manage and grow a business banking portfolio of existing and new high value professional clients, with the purpose of achieving objectives related to: asset, deposit and revenue growth; business development activities; retention and referrals; client satisfaction; operational effectiveness and personal development
• Develop and maintain knowledge of assigned professional client portfolio including the nature and progress of their business, their financial position, and the terms and conditions of financial services used
• Develop and maintain business relationships with internal partners, including retail, small business, commercial, and wealth to identify opportunities to acquire, grow and deepen client relationships
• Manage an assigned client portfolio at an acceptable level of risk by:
• • Working closely internal credit adjudication partners when processing deals
  • Completing credit reviews in a timely and sufficiently detailed fashion
  • Authorizing, renewing, or declining client requests within standard Bank policies and authorized limits, forwarding others as per established processes
  • Preparing and/or ensuring all documentation is properly completed and accounts adhere to conditions of authorization
  • Identifying and resolving deviations from the conditions of authorization
  • Identifying deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss

• Respond to client requests for service, instructing and guiding clients in service use and confirming their satisfaction with the service
• Identify prospects and acquire clients using multiple channels including asking for referrals from existing clients, collaboration with internal partners and COIs, developing a network of community business contacts and participating in marketing/educational seminars and industry events
• Discovering business and personal banking needs/preferences on both sides of the client's balance sheet and engaging the right bankers to deliver holistic solutions
• Responding to requests for retail/business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable
• Informing the client of what to expect and when the service is set up for their use, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan
• Contribute to Business Banking’s overall financial and non-financial objectives by:
• • Meeting assigned targets, which include asset, deposit and revenue growth, and business development activities, retention, and referral goals as well as other objectives related to client service, operational effectiveness, and personal development
  • Developing an understanding of the branch financial and non-financial goals and how to contribute to them
  • Participating in team meetings, skill-building sessions, and one-on-one coaching sessions
  • Adhering strictly to Bank and Branch security procedures and assigned authorities and responsibilities and reporting any unusual occurrences or fraudulent activity to your supervisor immediately

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk
• Champion a high-performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum 8 years previous experience in business banking financing, underwriting and relationship management
• Post-secondary education in accounting, finance, business law, and economics, or equivalent work experience
• Expert knowledge of the features and benefits of Business Banking products and services (e.g. Lending, Cash Management, Deposits, and Operating Accounts), selling approach, and adjudication principles
• Advanced understanding of credit including thorough knowledge of business financial statements, legal and security documentation for business products
• Thorough knowledge of features and benefits of Retail Banking products and services for professionals
• Strong knowledge of marketplace and experience in the professional segment
• Thorough knowledge of applicable risk management policies and processes
• Extensive and proven knowledge of interviewing, solicitation, marketing, and business development techniques
• Thorough knowledge of professional/small business legal structures, life cycles and owner characteristics
• Working knowledge of other business line/partner offerings (i.e., Wealth Management, Commercial Banking, and Cash Management services), competitor offerings and alternate sources of financing
• Working knowledge of economic conditions and political events affecting businesses, especially in the professional segment
• The ability to build and maintain key relationships is essential, along with the ability to influence and persuade others. The incumbent must possess tactical planning, implementation, and organization skills. A high degree of flexibility is required to adapt to a wide variety of tasks and function

Location(s): Canada : British Columbia : Kelowna || Canada : British Columbia : Penticton || Canada : British Columbia : Vernon

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.