Director, Operations - E-Commerce, Vaughan Fulfillment Center

Requisition ID: 195135
Career Group: Distribution Centre Management
Job Category: E-commerce Fulfillment Centre
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Ontario
City: Vaughan
Location: 3809 GTA CFC
Postal Code: L4L 1A5

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.

Your groceries delivered. Just like that.™

Ready to Make an impact?

As Director of Operations, you’ll lead one of our most advanced, high-volume automated fulfillment operations at the center of our growing e-commerce business. This is a highly visible leadership role where you will own end-to-end site performance, drive operational excellence, and deliver an exceptional customer experience while achieving business growth and profitability objectives.

You’ll lead a complex, technology-enabled fulfillment environment, leveraging automation, data, and operational insights to optimize capacity, productivity, quality, freshness, and service. You will inspire a high-performing team, build strong cross-functional partnerships, and continuously improve how we operate to support the future of grocery e-commerce.

If you are an experienced operations leader who thrives in fast-paced environments, has a passion for innovation and continuous improvement, and knows how to scale large fulfillment or distribution operations, this is an opportunity to make a significant impact.

Here’s where you’ll be focusing:

Driving Operational Excellence

• Lead the day-to-day operations of a state-of-the-art fulfillment center
• Own site performance, including P&L accountability, to deliver on e-commerce growth and profitability targets
• Leverage advanced warehouse management systems (Ocado) to optimize product availability, accuracy, freshness, and waste reduction
• Continuously improve performance across safety, quality, cost, delivery, and people metrics
• Partner with forecasting, replenishment, and delivery teams to maximize site capacity and dock utilization
• Oversee inventory management, ensuring accuracy, efficiency, and process integrity while driving cross-functional alignment
• Collaborate with stakeholders across Planning, IT, HR, Finance, Service Delivery, and Customer Experience to achieve business objectives
• Ensure full compliance with health, safety, and food safety standards

Leading and Inspiring Teams

• Build, coach, and empower a high-performing leadership team
• Be a visible, hands-on leader who engages teams at every level of the organization
• Translate strategy into clear priorities and aligned execution
• Foster a culture of accountability, innovation, and continuous improvement
• Set high-performance standards and encourage learning through experimentation
• Championing a culture rooted in integrity, engagement, and operational excellence
• Partner closely with Quality and Food Safety teams to uphold best-in-class standards

What you have to offer:

• Bachelor’s degree required, preferably in Engineering, Finance, Economics, Supply Chain, or a related field.
• 10+ years of progressive leadership experience in Supply Chain, Logistics, E-Commerce, Retail, or Distribution operations.
• Proven success leading large-scale fulfillment center, warehouse, or distribution operations with full P&L accountability.
• Experience managing complex, high-volume operations, ideally in an automated or technology-enabled environment.
• Strong cross-functional supply chain expertise across areas such as Replenishment, Transportation, Supply Chain Planning, and Strategy.
• Demonstrated ability to build, develop, and lead high-performing teams.
• Strong track record of delivering operational improvements, transformation initiatives, and complex projects on time and on budget.
• Exceptional analytical, problem-solving, communication, and stakeholder management skills.
• Experience in fresh food, grocery, or other perishable environments is an asset.

#LI-Hybrid #LI-LM1

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

The salary range for this position is $122,206.00 - $168,000.00. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.