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Big Bang ERP
Technical support specialist - wholesale tradeBig Bang ERP • Montréal, QC, Canada
Technical support specialist - wholesale trade

Technical support specialist - wholesale trade

Big Bang ERP • Montréal, QC, Canada
16 days ago
Job type
  • Full-time
  • Permanent
Job description
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: 1 year to less than 2 years
  • or equivalent experience

Work setting

  • Sales

Tasks

  • Prepare sales or other contracts
  • Promote sales to existing clients
  • Identify and solicit potential clients
  • Assess client's needs and resources to recommend the appropriate goods or services
  • Develop reports and proposals to illustrate benefits from use of good or service
  • Deliver sales presentations
  • Conduct sales transactions
  • Prepare and administer sales contracts
  • Use sales forecasting software
  • Consult with clients after sale to provide ongoing support
  • Reach to clients after sale or signed contracts to provide ongoing support
  • Review and adapt information regarding product innovations, competitors and market conditions
  • Train customers' staff in the operation and maintenance of equipment
  • Provide clients with presentations on the benefits and uses of goods or services
  • Resolve product and service related problems
  • Advertise and/or promote products, sales or services
  • Provide customer service
  • Supervise activities of other technical sales specialists
  • Plan, direct and monitor activities of sales department
  • Assess business opportunities and develop strategies
  • Analyze technical documents and reports
  • Communicate technical problems, processes and solutions
  • Lead sales team in building relationships with business clients and manage negotiations of sales contracts
  • Prepare and co-ordinate the production and submission of summary briefs and reports
  • Execute full lifecycle software development
  • Estimate cost of projects
  • Ensure details follow the project's original intention
  • Coordinate projects and programs

Computer and technology knowledge

  • Salesforce
  • iOS
  • Electronic mail
  • Database management
  • MS Excel
  • MS Office
  • MS Word
  • Adobe Suite
  • Shopify
  • Enterprise resource planning (ERP) software
  • SQL
  • Cloud

Travel bookings

  • International travel

Type of experience

  • Sales and marketing

Area of work experience

  • Technical service and/or marketing

Planning specialization

  • Public participation and conflict resolution

Sales experience

  • Consulting services
  • Software
  • Marketing

Transportation/travel information

  • Willing to travel
  • Willing to travel internationally

Work conditions and physical capabilities

  • Work under pressure
  • Attention to detail
  • Combination of sitting, standing, walking
  • Ability to work independently

Own tools/equipment

  • Internet access
  • Cellular phone

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Flexibility
  • Initiative
  • Creativity
  • Positive attitude
  • Dependability
  • Adaptability
  • Energetic

Screening questions

  • Are you available for shift or on-call work?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you have the equipment you need to work from home (like internet and a workspace)?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

  • Early morning

Employment terms options

  • Shift
  • Flexible hours
  • Morning
  • On call
  • Day

Green job

  • Involves duties and responsibilities that lead to positive environmental outcomes

Workplace information

  • Hybrid

Health benefits

  • Dental plan
  • Disability benefits
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site recreation and activities
  • Paid time off (volunteering or personal days)
  • Subsidised public transportation
  • Team building opportunities
  • Parking available
  • Travel insurance
  • Wellness program
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Technical support specialist - wholesale trade • Montréal, QC, Canada

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