Talent.com
Otonomee
Remote MX Internal Content & Process Writer (Remote in Portugal)Otonomee • Halifax, Nova Scotia
Remote MX Internal Content & Process Writer (Remote in Portugal)

Remote MX Internal Content & Process Writer (Remote in Portugal)

Otonomee • Halifax, Nova Scotia
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description
We’re looking for a detail-oriented MX (Member/ Customer Experience) Internal Content & Process Writer to join our brand-new MX Content team. In this role, you'll work closely with our client OURA, Support Ops SMEs and cross-functional teams to document, optimize, and standardize the Standard Operating Processes (SOPs) that power our Member Care team. These SOPs are the backbone of our daily support operations — they help Member Care Representatives respond with confidence across live chat, phone, and email, and increasingly, they support our clients AI capabilities, too.

This is a permanent work from home position based in Portugal.

WHAT YOU'LL BE DOING
  • Partner with Support Operations SMEs to gather requirements, map flows, and validate accuracy
  • Develop content that’s clear, accurate, and actionable for both internal MCRs (Member Care Representatives) and partner teams
  • Document and standardize SOPs for key support processes, ensuring they’re clear, consistent, and scalable across all member touchpoints
  • Write with channel awareness — considering how processes differ across live chat, phone, email, and AI-assisted support
  • Help identify and fix inefficiencies in current workflows through process analysis and team feedback
  • Audit and maintain existing SOP content across internal platforms to ensure accuracy, clarity, and usability
  • Translate complexity into clarity — creating content that’s practical and easy to understand

  • Proven experience as a content writer, technical writer, or documentation specialist — ideally in Customer Experience
  • A strong understanding of how support teams work, especially the daily needs and challenges of support agents
  • Strong process thinking — you don’t just write the steps, you understand why they exist and how to improve them
  • Excellent written English and attention to detail — especially around clarity, consistency, and structure

Additionally advantageous if you have:
  • Experience working in support or support operations
  • Familiarity with how AI tools are integrated into support workflows
  • An understanding of customer service platforms (e.g., Zendesk, Salesforce, Intercom)
  • A love of clean information architecture and content that’s easy to navigate
WHAT YOU GET IN RETURN:
  • Fully Remote work based in Portugal
  • A competitive salary
  • Health Insurance
  • Flexible Benefits
  • Internet Allowance (€20 per month)
  • Meal Allowance (€7.63 per working day)
  • Equipment provided
  • Home office allowance
  • A Buddy on joining
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and Responsibility

OUR RECRUITMENT PROCESS
  1. 30 min Teams interview with the Recruitment Team
  2. Language test if applicable to the role
  3. 45 min Teams interview with the Hiring Team
Create a job alert for this search

Remote MX Internal Content & Process Writer (Remote in Portugal) • Halifax, Nova Scotia

Similar jobs

Online Data Analyst - Lithuanian Speakers (Freelance)

TELUS Digital AI Data SolutionsNS, CA
Full-time

Online Data Analyst - Lithuanian Speakers (Freelance).Online Data Analyst - Lithuanian Speakers (Freelance).TELUS Digital AI Data Solutions.Are you a detail-oriented individual with a passion for r... Show more

 • Promoted

Remote Market Research Assistant – Earn Up to $50/Task

Occupons QuebecEast Darrell, NS, Canada
Remote
Part-time

Compensation: Up to $50 per task.We are seeking individuals to complete small, remote market research tasks from home.Your insights help shape future products, services, and public trends.All tasks... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Lower Sackville, Nova Scotia, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingEast Hants, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Specifications Writer – Nova Scotia

EXPHalifax, Halifax County, Canada
Full-time

At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments.As a team of engineers, architects, designers, scientists, creators and a community of profession... Show more

 • Promoted

Information Technology Private Tutoring Jobs Duncans Cove

SuperprofDuncans Cove, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

The Borgen Projecteast hants, NS, Canada
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Online Data Analyst - Odia Speakers (Remote)

TELUS Digital AI Data SolutionsNS, CA
Remote
Full-time

Online Data Analyst - Odia Speakers (Remote).Remote opportunity with TELUS Digital AI Data Solutions.Join us in enhancing digital maps used worldwide.Conduct research and evaluation tasks in a web-... Show more

 • Promoted

English vocabulary Private Tutoring Jobs Duncans Cove

SuperprofDuncans Cove, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Remote Registered Dietitian or CNS - Flexible Hours, Work from Anywhere

Berry StreetNS, CA
Remote
Full-time +2

We’re looking for entrepreneurial, empathetic Registered Dietitians (RDs) and Certified Nutrition Specialists (CNSs) licensed in any state to help us bring medical nutrition therapy (MNT) to all.Th... Show more

 • Promoted

Remote Physics Content Developer for AI Training

DataAnnotationNS, CA
Remote
Full-time

An innovative company is seeking a physics expert for a remote Content Developer role.This position involves training AI models by providing complex physics problems and evaluating their logic.Cand... Show more

 • Promoted

Technical Editor

Fleetway Inc.Dartmouth, NS, CA
Full-time

Fleetway’s Technical Publications team is leading the development of cutting‑edge documentation for the next generation of Royal Canadian Navy ships.We offer a modern, collaborative environment tha... Show more

 • Promoted

Specifications Writer in Nova Scotia

EXPHalifax, Halifax County, Canada
Full-time

EXP is hiring a Specifications Writer to enhance our design operations in Nova Scotia.Engage with diverse teams while focusing on delivering high-quality project specifications for engineering and ... Show more

 • Promoted

Writer

IMP Aerospace & DefenceHalifax, Halifax County, Canada
Full-time

Using a markup language (SGML, HTML or XML) the Technical Writer will prepare changes/revisions to existing technical publications and/or create new publications in accordance with prescribed speci... Show more

 • Promoted

Spanish Private Tutoring Jobs Duncans Cove

SuperprofDuncans Cove, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Video & Content Marketing Intern — Hybrid Sydney (6mo)

AustralianceNS, CA
Full-time

A premium frozen meal delivery service is seeking a Marketing and Media intern for a 6-month full-time internship in their Sydney office.You will be responsible for video production, social media c... Show more

 • Promoted

Autodesk Technical Marketing Manager Remote

Autodesk, Inc.NS, CA
Remote
Full-time

Advance your career with Autodesk as a Technical Marketing Manager, focused on Digital Twin technology.This position is fully remote and involves creating customer-centric demo experiences that hig... Show more

 • Promoted

Thales Senior Technical Writer, ILS Support

Thales CanadaHalifax, Halifax County, Canada
Full-time

Seeking a rewarding career as a Senior Technical Writer with Thales? This hybrid role focuses on integrating OEM manuals and revising CFTO documents, based in Victoria, Ottawa, or Halifax.The role ... Show more

 • Promoted

Content Developer (Physics)

DataAnnotationNS, CA
Full-time +1

Your responsibilities will include measuring the progress of AI chatbots, evaluating their logic, and solving problems to enhance each model's quality.Requirements include a strong understanding of... Show more

 • Promoted

Online Data Analyst - Remote (Canada)

TELUS Digital AI Data SolutionsNS, CA
Remote
Full-time

Online Data Analyst - Remote (Canada).TELUS Digital AI Data Solutions.Get AI-powered advice on this job and more exclusive features.You will work on a project aimed at enhancing the content and qua... Show more