Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
About the RoleLocation: Remote - Canada based only
Title: Care Coordinator (Patient Support)
We’re hiring a full-time remote Care Coordinator (Patient Support) to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way.
In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism. This is an ideal position for someone who thrives on solving problems, staying organized under pressure, and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults.
Who You AreExceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance.
Detail-oriented problem solver. You spot issues before they escalate, follow up without being prompted, and take pride in getting things right the first time.
Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout.
Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software.
Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key.
Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Remote Care Coordinator (Patient Support) • Langford, British Columbia
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Part-time, Clinical Research Nurse (Victoria, BC).A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical ma... Show more
Coordinate the daily operations of social service programs, assist with program development, evaluation, and budget preparation, and provide direct support to clients and staff. Show more
We are seeking a dedicated and caring elder care provider in Victoria, British Columbia.This live-out position offers the opportunity to enrich the life of a family member by providing compassionat... Show more
A leading pharmacy network is looking for a full-time Pharmacy Assistant to join their Victoria location.In this role, you will support pharmacists in providing patient care, assist with prescripti... Show more
Victoria General Hospital (VGH) - Victoria, BC V8Z 6R5 CA (Primary).Travel between multiple sites may be required.Approximate End Date (For Temporary Assignments ONLY).CRC required? (employee will ... Show more
Leisure Coordinator - Sunday - Thursday.Location: Cherish at Central Park – Langford, BC.Cherish at Central Park is seeking a.This role focuses on planning activities, coordinating volunteers, and ... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Help improve lives as a Compassionate Home Support Worker.This full-time position involves providing essential personal care and support to elderly and disabled clients.We are hiring a Home Support... Show more
AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more
Approximately 6 months (flexible).Dandelion Midwifery and Family Wellness, part of PCN.Monday and Wednesday virtual, Tuesday and Thursday in-person (adjustable).Panel of about 800 patients, mixed a... Show more
Connective is a dynamic non‑profit organization that provides innovative programming in the social services sector.We strive to create safe, healthy, and inclusive communities for all.The Program C... Show more
Join our dedicated team as a Registered Care Aide for home support.This part-time position focuses on delivering personalized care and support to enhance client well-being.We are seeking a skilled ... Show more
Transform lives as a Registered Care Aide in the Greater Victoria area.Support clients through personalized care plans while allowing for flexible scheduling across various shifts.In this influenti... Show more
At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well‑being.We firmly believe that we are working in our residents' homes, and we ... Show more
Resident Services Coordinator (RSC).Monday-Friday (75 hours bi-weekly).Pacifica Housing has been providing safe and affordable homes for almost 35 years.We are a rapidly growing organization dedica... Show more
A healthcare organization in BC is seeking a Registered Nurse for Sidney Care Home.This role involves providing quality clinical outcomes and leading resident care.Responsibilities include coordina... Show more
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations.Our strength lies in th... Show more
A growing insurance firm is seeking motivated Customer Care Managers to join their remote support team.This role offers flexible hours, uncapped earning potential, and ample opportunities for caree... Show more
Specialty Family Practitioner/General Practitioner – Locum – Clinic at Pender Island Health Centre.On‑call: 1:4 after‑hours on‑call, shared on Mayne and Galiano Islands.Hours: 9am-5pm Monday to Fri... Show more
