Talent.com
Otonomee
Remote MX Internal Content & Process Writer (Remote in Portugal)Otonomee • Peterborough, Ontario
Remote MX Internal Content & Process Writer (Remote in Portugal)

Remote MX Internal Content & Process Writer (Remote in Portugal)

Otonomee • Peterborough, Ontario
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description
We’re looking for a detail-oriented MX (Member/ Customer Experience) Internal Content & Process Writer to join our brand-new MX Content team. In this role, you'll work closely with our client OURA, Support Ops SMEs and cross-functional teams to document, optimize, and standardize the Standard Operating Processes (SOPs) that power our Member Care team. These SOPs are the backbone of our daily support operations — they help Member Care Representatives respond with confidence across live chat, phone, and email, and increasingly, they support our clients AI capabilities, too.

This is a permanent work from home position based in Portugal.

WHAT YOU'LL BE DOING
  • Partner with Support Operations SMEs to gather requirements, map flows, and validate accuracy
  • Develop content that’s clear, accurate, and actionable for both internal MCRs (Member Care Representatives) and partner teams
  • Document and standardize SOPs for key support processes, ensuring they’re clear, consistent, and scalable across all member touchpoints
  • Write with channel awareness — considering how processes differ across live chat, phone, email, and AI-assisted support
  • Help identify and fix inefficiencies in current workflows through process analysis and team feedback
  • Audit and maintain existing SOP content across internal platforms to ensure accuracy, clarity, and usability
  • Translate complexity into clarity — creating content that’s practical and easy to understand

  • Proven experience as a content writer, technical writer, or documentation specialist — ideally in Customer Experience
  • A strong understanding of how support teams work, especially the daily needs and challenges of support agents
  • Strong process thinking — you don’t just write the steps, you understand why they exist and how to improve them
  • Excellent written English and attention to detail — especially around clarity, consistency, and structure

Additionally advantageous if you have:
  • Experience working in support or support operations
  • Familiarity with how AI tools are integrated into support workflows
  • An understanding of customer service platforms (e.g., Zendesk, Salesforce, Intercom)
  • A love of clean information architecture and content that’s easy to navigate
WHAT YOU GET IN RETURN:
  • Fully Remote work based in Portugal
  • A competitive salary
  • Health Insurance
  • Flexible Benefits
  • Internet Allowance (€20 per month)
  • Meal Allowance (€7.63 per working day)
  • Equipment provided
  • Home office allowance
  • A Buddy on joining
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and Responsibility

OUR RECRUITMENT PROCESS
  1. 30 min Teams interview with the Recruitment Team
  2. Language test if applicable to the role
  3. 45 min Teams interview with the Hiring Team
Create a job alert for this search

Remote MX Internal Content & Process Writer (Remote in Portugal) • Peterborough, Ontario

Similar jobs

Interim Director, Development Services - Closing Monday August 10, 2026

Port HopePort Hope, Northumberland County, CA
Temporary

Port Hope is a uniquely attractive place to work, highlighted by the future development of potentially the world's largest nuclear plant, which promises cutting‑edge infrastructure and economic sta... Show more

 • Promoted

Data Analytics & Insights Coordinator — Hybrid

Northumberland County Housing CorporationCobourg
Full-time

A leading community services organization in Cobourg is seeking a Data Analysis Coordinator to provide vital data and analytics solutions supporting homeless system programs.This role involves coll... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Cobourg, Ontario, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausPort Hope, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Home Support Worker (HSW)

CarePartnersCobourg, ON, CA
CA$20.42 hourly
Full-time

Home Support Workers are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assistin... Show more

 • Promoted

Business Sales Consultant - Remote - Flexible Hours - C$60,000 - C$140,000 A Year - Remote

RogersMillbrook, Canada
Remote
Full-time

Seeking an Outbound Business Sales Consultant to upsell and cross-sell services to existing SMB customers, managing a structured sales process and meeting monthly targets for commission earnings. Show more

 • Promoted

Remote Mortgage Advisor - Unlimited Earning Potential

ScotiabankCobourg
Remote
Full-time

A leading financial institution is seeking a Mortgage Specialist in Cobourg to provide expert mortgage advice and build strong client relationships.This role offers commission-based compensation wi... Show more

 • Promoted

Remote Recruiter Position with High Earning Potential Worldwide

RecXchangePort Hope, Northumberland County, CA
Remote
Part-time

Elevate your recruitment game with a remote role focused on candidate placements.Earn between $3,000-$11,000 for each successful hiring.This Remote Recruiter position is perfect for those looking t... Show more

 • Promoted

Community Connector

Crohn's and Colitis CanadaMillbrook, ON, CA
Full-time

Bringing Crohn’s and Colitis Canada into every community.Crohn’s and Colitis Canada is looking for passionate volunteers to help connect our Promise with communities across the country.As a Communi... Show more

 • Promoted

Technical Capital Equipment Sales Rep (Hybrid/US Travel)

James TalentPort Hope, Northumberland County, CA
Full-time

A recruitment agency is seeking a motivated sales professional for a hybrid-remote role, requiring 1-3 years in technical sales.The candidate will manage inquiries, maintain customer relationships,... Show more

 • Promoted

Baker Tilly Audit and Assurance Expert

Baker Tilly CanadaCobourg
Full-time

Step into a pivotal role as Audit and Assurance Manager at Baker Tilly in Ontario.Use your expertise to guide audit engagements and mentor fellow professionals.In this full-time role, you’ll contri... Show more

 • Promoted

RQ08205 - Solution Architect - CRM - Senior

Rubicon Pathpeterborough, on, Canada
Full-time

RQ08205 - Solution Architect - CRM - Senior.About the job RQ08205 - Solution Architect - CRM - Senior.A Senior Solution Architect is needed to support Enterprise Architecture artifact creation for ... Show more

 • Promoted

Market Research Associate - No Experience

Clubshop | USPort Hope, Ontario
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Digital Marketing & Fundraising Coordinator

Northumberland Hills HospitalCobourg
Full-time +1

Other Opportunities: Digital Marketing & Fundraising Coordinator, NHH Foundation (Permanent, Full-Time).Monday, June 1st, 2026 at 12:00am.Digital Marketing & Fundraising Coordinator.NHH Foundation ... Show more

 • Promoted

Sales And Marketing Specialist

Power RecruitmentCobourg
Full-time

About the job Sales And Marketing Specialist.We are currently seeking applicants for a Sales And Marketing Specialist position to assist our client.We welcome you to submit your application, if you... Show more

 • Promoted

Grafton Operations Coordinator Position

Ice River Sustainable SolutionsCobourg
Full-time

Join Ice River Sustainable Solutions as an Operations Coordinator in Grafton, Ontario, where you can impact the future of sustainable manufacturing.This contract role balances HR duties, financial ... Show more

 • Promoted

Matterport Pro3 Technician

AeroFrohne LLCMillbrook, Ontario, Canada
Full-time

AeroFrohne has a need for an independent contractor Matterport Pro3 Technician and 3D virtual tour creator in Peterborough, Ontario, Canada.Coordinating with stakeholders:.Communicating with site m... Show more

 • Promoted

Spanish Private Tutoring Jobs Bewdley

SuperprofBewdley, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupPort Hope, Ontario, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Remote Healthcare Sales Manager B2B Growth

Canadian Centre for AddictionsPort Hope, Northumberland County, CA
Remote
Full-time

A leading drug and rehab treatment center in Canada is seeking a full-time remote Sales Manager.The role involves leading the sales team, developing sales strategies, and building B2B client relati... Show more