Remote Bilingual Caseworker, QC

Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the healthcare industry and support patients to ensure they can get the specialty medications they require to live a better life?

In this critical healthcare coordination role, you are more than just a point of contact; you are a lifeline for patients navigating complex medical funding. Your mission is to ensure that every patient, physician, and insurance provider receives a world-class, empathetic experience where efficiency and care are the gold standards.

Status: Permanent
Location: 100% Remote (Must reside in QC or NB)
Schedule: Monday to Friday, 8-hour shifts (Shifts fall between 8:00 AM and 8:00 PM EST)
Salary: $50,000 to $55,000 / year ($25.64 to $28.21 / hour)

Advantages
100% Work-From-Home permanent corporate opportunity.

Day-1 Financial Security: RSP matching program, stock purchase plan, and competitive annual performance bonuses.

Immediate Comprehensive Benefits: Day-1 access to full medical, dental, and vision packages.

Paid Time Off: 3 weeks of paid vacation, plus dedicated sick and wellness days.

Premium Wellness Support: Extensive physical, mental, and family care solutions (including backup dependent care and paid parental leave).

Equipment Provided: All home office hardware and tech tools are shipped directly to you.

Responsibilities
Casework & Reimbursement: Coordinate all aspects of prescription drug coverage by navigating public, private, and special access programs.

Patient Engagement: Provide compassionate, professional telephone support to patients, healthcare professionals, and insurance bodies.

Clinical Tracking: Adhere to case-management protocols, managing patient onboarding documentation, tracking therapy disruptions, and filing mandatory adverse event reports.

Cross-Functional Liaison: Act as the primary link between patients, pharmacies, and physicians' offices to maximize reimbursement solutions.

CRM Documentation: Log every interactive update accurately into the internal database.

Qualifications
Experience: Minimum of 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, or Patient Coordinator.

Language Requirement: Fluent professional bilingualism (English/French, oral and written). This role requires bilingualism to serve a national patient base and collaborate with stakeholders outside of Quebec.

Technical Skills: Tech-savvy with working proficiency in Microsoft Office (Word, Excel) and CRM systems (e.g., Salesforce).

Core Competencies: Outstanding organizational skills, strong financial acumen, problem-solving capabilities, and a deeply empathetic communication style.

Summary
This is your opportunity to become the face of excellence for a Canadian healthcare leader. If you possess a strong sense of clinical professionalism and know how to navigate complex administration with deep empathy, we want to meet you.



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.