Description
Job Title: Call Centre Manager
Location: Remote
Working Hours: Central Standard Time (9 AM – 5 PM)
Role Type: Full-Time
We're looking for a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling within a vehicle and automotive-focused environment. You’ll operate at the intersection of customer experience, claims processing, and operational leadership ensuring customers are supported efficiently while claims are handled accurately and without delay.
This role exists to bring structure, visibility, and accountability to both customer interactions and claims workflows. You’ll own the quality of conversations, the speed and accuracy of claims handling, and the consistency of service delivery across the business.
You’ll be directly involved in customer communication when needed particularly for escalations or complex cases, while also managing and coordinating teams across departments and regions. This includes ensuring smooth handoffs between customer care, claims processing, and any stakeholders involved in vehicle repairs or insurance workflows.
This is a hands-on leadership role for someone who understands how to run a tight operation in an automotive or vehicle insurance environment, where customer trust, speed, and accuracy are critical.
3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role
Preferred: Prior experience in vehicle insurance, automotive claims handling, or automotive repair operations
Strong understanding of insurance claims processes, documentation, and lifecycle management
Comfortable handling customer interactions directly, including escalations and sensitive cases
Proven ability to manage and improve call centre KPIs (response times, resolution rates, customer satisfaction, etc.)
Experience overseeing both inbound and outbound call operations
Ability to manage, coach, and hold teams accountable across multiple functions or regions
Experience coordinating with repair teams, vendors, or third parties involved in automotive services
Ability to identify operational gaps and implement process improvements quickly
Strong organisational and reporting skills - able to maintain visibility across customer care and claims pipelines
Experience with CRM systems, call centre tools, and workflow tracking systems
Excellent spoken and written English
Ability to work aligned with Central Standard Time (9 AM – 5 PM)
Self-directed operator who can run daily operations without constant oversight
High attention to detail, especially in claims handling and customer communication.
Competitive salary based on experience
Fully remote role with structured working hours
Direct ownership of call centre performance and operational outcomes.
Opportunity to build and optimise a high-functioning support and claims team.
High-impact role with clear visibility into business operations and customer experience
Remote Call Centre Manager • Waterloo, Ontario
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Ready to take your skills on the road? As a home visits optical assistant at Specsavers, you can do just that.You’ll be driving our services to the doorsteps of the nation, providing eye care to th... Show more
Manage the Infrastructure Segment for Westinghouse Canada, expanding market share by developing technical solutions, managing proposals, and coordinating with sales and engineering teams. Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.RWAM Insurance Administrators Inc.This range is provided by RWAM Insurance Administrators Inc.Your act... Show more
A growing company is seeking a Data Entry Clerk to work from home.This role offers flexibility with part-time shifts available, making it a great opportunity for those looking to balance work-life ... Show more
A well-known fast-food chain in Oxford County, Woodstock is seeking an experienced Restaurant Manager.The candidate will oversee daily operations, manage staff performance, maintain inventory, and ... Show more
Hi there! Our family in Conestogo, Ontario is seeking a full-time, live-out nanny to care for our newborn.We are looking for someone who can also assist with housekeeping, meal prep, and provide ov... Show more
Amir Specialty Poultry (ASP) is the Amir Group’s flagship investment in the future of Canadian halal poultry processing.The Arthur, ON facility is a purpose-built, federally licensed plant — target... Show more
Ontario's skilled trades workforce.We support construction employers through innovative workforce development solutions, including our Group Sponsor Apprenticeship Program, e-learning, and customiz... Show more
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
The Sales Clerk / Key Holder plays a pivotal role in ensuring the smooth operation and success of the retail store by combining excellent customer service with responsible store management duties.T... Show more
Gorbel’s mission is simple: We improve people’s lives.That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for o... Show more
A financial advisory practice in St.Jacobs is seeking a Mid-Senior level professional to enhance client relationships and provide financial planning.The role involves strengthening client ties, off... Show more
Lead policy and claims services as a Commercial Account Manager at McFarlan Rowlands in Norwich, ON.Your role will be pivotal in ensuring exceptional client support.You will take full responsibilit... Show more
Country Road 109, Arthur, Ontario, N0G 1A0.Salary: 58,000 annually / 30 to 40 hours per week.Terms of employment: Permanent, Full time.Shifts: Early morning, Evening, Shift, Flexible hours, Morning... Show more
Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more
Seeking a Phone Sales Representative to upsell and cross-sell telecom services to existing small-medium business customers via inbound and outbound calls.Requires 2+ years of sales experience, prof... Show more
