Remote Senior Processor - Neurodiversity Hiring Initiative

Specialisterne is Recruiting!

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following:

• Autism (including Asperger’s and PDD-NOS)
• Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
• Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
• Intellectual Disability
• Obsessive Compulsive Disorder (OCD)
• Tourette Syndrome

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.

Specialisterne is proud to partner with CIBC on a Neurodiversity Hiring Initiative.

CIBC is a leading North American financial institution. From Personal, Business and Commercial Banking to Wealth Management and Capital Markets businesses, their 44,000 employees provide a full range of financial products and services to 10 million clients in Canada, the United States and around the world.

CIBC places a high value on diversity in its workforce, recognizes the business benefits that accrue from responding to challenges from multiple perspectives, and is exercising a leadership position in the hiring of people with disabilities.

Applications must be submitted in full no later than July 27, 2025

Summary:

Title: Senior Processor, Digital Business Onboarding

Employment Type: Contract

Hours: 37.5 hours per week

Location: Toronto, ON, Hybrid (1 day per week in person)

Target Start Date: July 2025

About this Role:

The Senior Processor, Digital Business Onboarding is a key role in the onboarding of Business Banking Clients at CIBC. Accountable for upholding compliance to internal controls and Anti Money Laundering requirements.

Essential Tasks - In this job, you will:

• Interpret, validate and execute client requests by establishing new customer’s signing authorities or amending existing customer’s signing authorities for basic corporate structures, conducting reviews of existing files, opening accounts and correcting documentation gaps relating to either signing authorities or AML discovered during the vetting process.
• Verify documentation according to established signing authority procedures to confirm that documents received from customers are complete, and properly executed in compliance with requirements for specific fields.
• Review basic legal agreements related to Cash Management products to allow implementation of new products and amendments to existing products.
• Update the client files maintained online.
• Ensure proper documentation is obtained and properly executed to change client files as a result of company amendments.
• Address gaps in documentation, escalating unresolved items, applying policies or engaging the appropriate internal partners to facilitate a resolution.
• Perform updates to existing customer’s profiles and accounts
• Identify and recommend routine improvements to the job’s operating efficiency and advise management of opportunities to modify existing processes and/or procedures.
• Regularly update knowledge of internal (i.e., new products, procedures and organizational changes) and external (i.e., technology, regulatory changes) developments.
• Perform additional duties as assigned, such as projects relating to data integrity, testing required following technology enhancements, etc.

General Skills and Abilities - You are:

• Ability to develop strong working relationships with internal partners
• Ability to communicate clearly and concisely, , to successfully draft communications conveying concise explanations/information on policies and procedures.
• Ability to multitask, prioritize and organize requests to ensure timely completion of assignments in a fast-paced and sometimes stressful environment.
• Good judgment, problem-solving techniques and the ability to generate solutions and decide quickly on courses of action when responding to service agreements and AML related questions or concerns.

Digital/Technical Skills & Tools - You are:

• Basic skill level with the Microsoft Suite of applications

Required skill level* Basic - e.g., I can do this in simple situations with close or extensive guidance Basic to Intermediate Intermediate - e.g., I can do this in most situations, with occasional guidance Intermediate to expert Expert - e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

Education/Knowledge - You:

• High School Diploma
• Understanding and working knowledge of basic corporate entity structures that have registered as Corporation, Limited, or Incorporated.
• Working knowledge of corporate structures, to accurately vet and review signing authority documentation ensuring proper execution.

Additional Information:

Here’s how frequently the following types of communication and interaction are required to perform the job:

• Oral communication: Daily
• Email communication: Daily
• Instant messaging: Daily, Teams
• Telephone Communication: N/A
• Video communication: Weekly, Camera not required
• Interacting with supervisors: Daily
• Interacting with peers: Daily
• Interacting with customers: N/a
• Selling or influencing others: N/a
• Training or teaching others: N/a

Here’s what can employees find stressful about this job:

• Deadline driven environment with peak times, high volumes, and/or seasonal influences.
• The position may require shift work within the business hours of 7:00 a.m. until 8:00 p.m.
• May work in areas with continual background noise and distractions.

Here’s what employees tend to find motivating/rewarding about this job:

• Opportunity for growth within the department in a wide variety of roles with varying skill sets.
• Opportunities for development and skill building through various projects and initiatives
• Opportunities to network and engage with team members across the department through various committees.
• Strong culture of recognition through the MomentMakers platform

Workplace Support:

• Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

The Recruitment Process

To be considered for this position, you will:

• Complete a job application
• Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment

Next Steps

• Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role.
• Employers use Candidate Profiles to anonymously* shortlist candidates
• Candidates and employers will meet to discuss the role in more detail

*whenever possible