Talent.com
Otonomee
Remote MX Content Specialist (Remote in Portugal)Otonomee • Guelph, Ontario
Remote MX Content Specialist (Remote in Portugal)

Remote MX Content Specialist (Remote in Portugal)

Otonomee • Guelph, Ontario
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description
We’re looking for an MX (Member/Customer Experience) Content Specialist, Enterprise to help craft and maintain support content that serves our Oura for Business audience — including wellness partners, client admins, and retailers.

In this role, you’ll focus on crafting clear, helpful, and brand-aligned content that empowers OURA’s business customers to navigate Oura tools, services, and products with confidence. You’ll work closely with our client to make sure content stays accurate, relevant, and easy to use.

This is a permanent work from home position based in Portugal.

WHAT YOU'LL BE DOING


  • Create and maintain content for the Oura for Business Help Center, focused on the needs of enterprise users (partners, client admins, and retailers)
  • Translate complex workflows into clear, concise, and actionable articles that support a consistent partner experience
  • Ensure all content meets brand, style, legal, and compliance guidelines
  • Gather feedback from internal teams (Support, Ops, Legal, etc.) to update and improve content
  • Identify gaps or inefficiencies in current content and proactively recommend improvements
  • Audit and refresh existing content to keep it accurate and relevant over time
  • Implement AI-driven recommendations to help clients discover the right content quickly and efficiently
  • Stay informed on product changes and partner feedback to keep documentation up to date
  • Conduct light competitor research to inform voice, structure, and overall strategy
ABOUT YOU:
  • 2–4+ years of experience writing knowledge base, help center, or technical support content — ideally in a CX or B2B environment
  • Strong writing and editing skills, with a knack for turning complex topics into content that’s easy to follow
  • Experience working with content management systems like Zendesk, WordPress, or similar
  • A process-minded writer who cares about clarity, consistency, and structure
  • Comfortable collaborating with cross-functional teams to gather insights and feedback
  • Familiarity with the needs of enterprise or partner audiences a plus
WHAT YOU GET IN RETURN:
  • Fully Remote work based in Portugal
  • Health insurance
  • Flexible benefits
  • A competitive salary
  • Equipment provided
  • Home office allowance
  • Internet Allowance (20 Euros per month)
  • Meal Allowance (7.63 Euros daily)
  • Online Gym and Wellbeing Studio
  • The opportunity for professional growth
  • Fun company events and team outings
  • Autonomy and Responsibility

OUR RECRUITMENT PROCESS
  1. 30 min Teams interview with the Recruitment Team
  2. Language test if applicable to the role
  3. 45 min Teams interview with the Hiring Team
Create a job alert for this search

Remote MX Content Specialist (Remote in Portugal) • Guelph, Ontario

Similar jobs

Remote Referral Partnerships Lead

Micro1Guelph, Ontario, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Social Media & Engagement Specialist - Content & E-Commerce

DexterraGuelph
Full-time

A growing hospitality company based in Guelph is seeking a Social Media & Engagement Coordinator to create compelling social media content and manage multiple platforms for various units.The ideal ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaDufferin, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Community Media Sales Pro — Flexible, Remote

Best Version Mediaguelph, on, Canada
Remote
Full-time

A community-focused media company is seeking independent contractors to act as Publishers in Guelph, Ontario.This role offers a flexible workload with significant revenue potential ranging from $86... Show more

 • Promoted

Remote Client Advisor at Global Elite Empire Consultants

MediumGuelph
Remote
Full-time

Become a Remote Client Advisor at Global Elite Empire Consultants, where you'll support families in their financial journeys.Enjoy a flexible work-from-home schedule that allows for professional gr... Show more

 • Promoted

Remote Online Tasks – Earn Up to $1,500/month Playing Games

Free Cash by AlmediaDufferin, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausSouthgate, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

B2B SEO & SEM Specialist - Hybrid Role

Wurth CanadaGuelph, Ontario, Canada
Full-time

Make an impact at Wurth Canada as a B2B SEO and SEM Specialist in a hybrid work environment.Drive search optimization initiatives to enhance product exposure.Wurth Canada is searching for a detail-... Show more

 • Promoted

Market Research Associate - No Experience

Clubshop | USShelburne, Ontario
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Spanish Private Tutoring Jobs Dufferin County

SuperprofDufferin County, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Home Support Worker (HSW)

CarePartnersShelburne, ON, CA
CA$20.42 hourly
Full-time

Home Support Workers are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assistin... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupGrand Valley, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingMelancthon, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Content Production Specialist at CGIC

The Co-operators GroupGuelph
Full-time

Become a Content Production Specialist at CGIC, producing engaging content for various channels in a hybrid work setup.Showcase your creative skills through effective storytelling in photography an... Show more

 • Promoted

Writer/Journalist Internship Part-Time In Worldwide - Remote Worldwide

The Borgen ProjectShelburne, Canada
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Want Cash Jobs? Earn With Uber Instead

Uber eatsShelburne, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Remote Sales - C$60,000 - C$140,000 A Year - Remote

RogersAmaranth, Canada
Remote
Full-time

Experience & Qualifications: A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDIC... Show more

 • Promoted

Senior Beauty Specialist

Boots UKSouthgate, Grey County, Canada
Full-time +1

We’re shaking up the beauty scene at Boots, and our Senior Beauty Specialists are leading the charge.As a Senior Beauty Specialist, you will bring the energy, the passion, and the know-how to coach... Show more

 • Promoted

Customer Service Specialist (Fixed Term - 1 Year Contract) - C$24.4 - C$32.4 An Hour

TeranetDufferin, Canada
Temporary

The Customer Service Specialist provides client support, manages inquiries, and ensures customer satisfaction by assisting with online services and processing requests. Show more

 • Promoted

Cio & Director, Corporate Services — Hybrid/Remote - C$177,961.6 - C$222,452.1 A Year

Municipal OrganizationMelancthon, Canada
Remote
Full-time

Oversee IT strategy, digital transformation, and operational excellence for a municipal organization.Develop roadmaps, manage budgets, and collaborate with Council. Show more