Role Summary
The Tactical Communication Manager serves as the first operational point of contact for time-sensitive cyber incidents involving threat actor communications. This role is responsible for rapid intake, client-facing coordination, and internal activation during high-pressure cyber events.
Operating at the intersection of crisis response, client communications, and internal coordination, the Tactical Communication Manager ensures swift escalation, accurate information flow, and disciplined execution during critical incidents.
The ideal candidate is calm under pressure, highly organized, client-credible, and able to think quickly in dynamic, time-sensitive situations.
Core Responsibilities
- Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes.
- Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation.
- Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure.
- Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting.
- Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained.
- Track incident status, action items, and dependencies, proactively following up to keep cases moving forward.
- Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place
- Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident.
- Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders.
- Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.
Required Skills & Qualifications
- Bachelor's degree in a related field or equivalent work experience.
- Technical proficiency in cyber threat research and analysis.
- Strong client relationship management skills.
- Strong written and verbal communication skills, particularly in client-facing and high-pressure environments.
- Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents.
- Ability to think quickly, prioritize effectively, and remain composed under pressure.
- Professional judgment and discretion when handling sensitive information.
- Strong follow-through and accountability.
Preferred Experience
- Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services.
- Familiarity with secure communications and handling sensitive or confidential information.
- Experience coordinating cross-functional teams in urgent or time-sensitive situations.
CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted.
