Talent.com
Substance
Remote Pigiste en gestion de communautéSubstance • Waterloo, Ontario
No longer accepting applications
Remote Pigiste en gestion de communauté

Remote Pigiste en gestion de communauté

Substance • Waterloo, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Tu as un sens inné du service à la clientèle et ton entregent transparaît à travers tes mots ? Tu as envie de travailler sur des comptes dont tu vas être fier et même “flasher” un peu auprès des communautés web ?




Ça tombe bien puisque Substance est à la recherche d’un.e pigiste en gestion de communauté qui travaillera principalement en soirée et les fins de semaine, selon ses disponibilités (c’est un atout si tu es disponible le lundi soir, ainsi que le vendredi et samedi !).




Tu sera responsable d'engager la discussion et d’être en première ligne du service à la clientèle auprès des abonnés des diverses communautés et plateformes de nos clients. Pour t’aider à gérer tout ça, tu travailleras avec nos experts internes et un outil de gestion de média que tu as toujours rêvé de pouvoir te payer tellement c’est powerful. Fini d’avoir 14 onglets ouverts. Là, tu auras la chance de travailler avec un vrai dashboard de la mort.




Tu penses avoir le profil de l’emploi ? Voici les principales tâches qui occuperaient ton quotidien :



  • Assurer une veille sur les publications Facebook, Google, Instagram, Google My Business, YouTube, etc.

  • Répondre aux commentaires, aux messages et aux avis dans les meilleurs délais, avec tact et discernement.

  • Interagir régulièrement avec les communautés, encourager les discussions et la participation de manière à faire grandir l’engagement et la satisfaction de la clientèle.

  • Être apte à gérer plusieurs marques selon des standards préétablis.

  • Détecter et signaler rapidement les enjeux au responsable du département et aux partenaires externes.

  • Communiquer régulièrement avec les partenaires externes pour aider les clients et/ou obtenir des réponses aux questions relatives aux produits, horaires, etc.

  • Travailler de concert avec les équipes internes et externes pour développer et mettre à jour le calendrier éditorial et construire une banque de réponses (FAQ).

  • Présenter la rétroaction provenant des abonnés à l’équipe interne et aux partenaires externes afin de contribuer à construire une marque orientée sur l’écoute des besoins de ses clients.




Voici les compétences et qualifications requises :



  • Excellentes compétences rédactionnelles en français et en anglais puisque tu seras amené à interagir avec des communautés autant francophones qu'anglophones.

  • Diplôme en communication ou AEC en gestion des médias sociaux (un atout).

  • Expérience en service à la clientèle (un atout).

  • Capacité à faire preuve d’empathie et à adapter son langage en fonction de la situation.

  • Capacité à faire preuve d’une attention aux détails et ayant un esprit critique face à la résolution de problèmes.

  • Aptitude à garder son calme en gestion de crise.




Tu te sens toujours interpellé.e ? Envoie-nous ton CV !

Create a job alert for this search

Remote Pigiste en gestion de communauté • Waterloo, Ontario

Similar jobs

Remote: Get Paid to Play Games

Free Cash by AlmediaWellington, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Bilingual Insurance Customer Service Rep (French/English) - C$50,000 - C$55,000 A Year

RWAM Insurance Administrators Inc.Elmira, Canada
Full-time

Bilingual Customer Service Rep needed to assist insurance clients, mainly in Quebec.Requires French and English proficiency. Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausMapleton, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Domiciliary Optical Assistant

SpecsaversWoolwich, ON, CA
Full-time

Ready to take your skills on the road? As a home visits optical assistant at Specsavers, you can do just that.You’ll be driving our services to the doorsteps of the nation, providing eye care to th... Show more

 • Promoted

Flexible Online Job – Earn Up To $1,500/Month Playing Mobile Games - Remote - No Experience Required

Free Cash by AlmediaConestogo, Canada
Remote
Full-time

Complete online tasks, surveys, and app testing to earn money in your free time. Show more

 • Promoted

Housekeeper Wanted - Experienced Housekeeper Needed In Drayton, Ontario $25 Hourly

Housekeeper.comMoorefield, Ontario, Canada
CA$25.00 hourly
Full-time

I am searching for a reliable housekeeper to assist with maintaining my home in Moorefield, Ontario.The ideal candidate should be experienced in handling various housekeeping tasks including bathro... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausWoolwich, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Account Manager II, Agricultural Services

TD BankElmira, ON, CA
Full-time

Directeur de comptes IIPostulerremote type: Hybridelocations: Elmira, Ontario: Shelburne, Ontario: Fergus, Ontario: Orangeville, Ontario: Erin, Ontariotime type: Temps pleinposted on:... Show more

 • Promoted

Earn Money Playing Games - Remote

AlmediaWellington, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaSt. Clements, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausWoolwich, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Bilingual Insurance Customer Service Rep (French/English)

RWAM Insurance Administrators Inc.Elmira, ON, CA
Full-time

An insurance company in Elmira seeks a Bilingual Claims Customer Service Representative.The role focuses on delivering exceptional service to Group Insurance clients, primarily in Quebec.Candidates... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaWellington, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn up to $400 per Day by Playing Games and Taking Surveys

AlmediaWoolwich, Ontario, Canada
Full-time

Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Show more

 • Promoted

Remote Online Tasks – Earn Up To $1,500/Month Playing Games

Free Cash by AlmediaWellington, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaSt. Clements, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Up To $400 Per Day By Playing Games And Taking Surveys

AlmediaWoolwich, Canada
Full-time

Com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks.Since its launch 5 years ago, over 50... Show more

 • Promoted

Earn Up To $400 Per Day By Playing Games And Taking Surveys - Up To $400 A Day - Remote

Freecash.ComEast Zorra-Tavistock, Canada
Remote
Full-time

Earn money online by playing games, taking surveys, and completing tasks on Freecash.Flexible, high-paying, remote opportunity. Show more

 • Promoted

Remote: Get Paid To Play Games

Free Cash by AlmediaConestogo, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Game Tester - Remote

AlmediaSt. Clements, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more