Talent.com
Sword Health
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)Sword Health • Guelph, Ontario
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Sword Health • Guelph, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

What you'll do :

    • The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
    • Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
    • Drive member engagement from enrollment through program completion
    • Collaborate with Physical Therapists and be a trusted go-to resource for members
    • Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
    • Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
    • Participate in outreach campaigns, encouraging members to continue their progress in the program
    • Learn individual member communication preferences and tailor interactions to meet members’ needs

What you need to have :

    • Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
    • 1+ years of experience in either Tech Support, Call Center Support, or Customer Service
    • English and French (Bi-Lingual required)
    • Empathetic critical thinking
    • Thrive in a fast-paced environment
    • Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
    • Listen and type, and talk and type, simultaneously
    • Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
    • Proficiently use of Google Suite (Docs, Sheets, Slides)
$42,000 - $66,000 a year*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.To ensure you feel good solving a big Human problem, we offer:- A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;- A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.- Access to health and well-being programs (yoga classes, digital therapist sessions).
Create a job alert for this search

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual) • Guelph, Ontario

Similar jobs

Administrative Coordinator

Ontario Trillium FoundationKitchener, Region of Waterloo, CA
Full-time

Job Description: The Administrative Coordinator provides support to employees and coordinates business communication.They perform general clerical work for the Restaurant while creating and maintai... Show more

 • Promoted

Remote Technical Solutions Coordinator (BESS)

CsestorageKitchener, Region of Waterloo, CA
Remote
Full-time

A renewable energy company is seeking a Technical Solutions Coordinator to support product development and drive operational excellence.This hybrid role involves maintaining product trackers, manag... Show more

 • Promoted

Care Coordinator for Integrated Health Services

Ontario Health atHomeGuelph, ON, CA
Full-time

Be a vital part of Ontario Health atHome as a Care Coordinator, where you will assess patient needs and facilitate access to essential community services.Join a collaborative environment focused on... Show more

 • Promoted

Bilingual Consumer Sales Associate

Allianz PartnersCambridge, Region of Waterloo, CA
Full-time +1

We are seeking a motivated Bilingual French Sales Associate to join our sales team.The ideal candidate will have excellent communication skills, a passion for sales, and a strong desire to assist o... Show more

 • Promoted

Remote Customer Care Manager: Unlimited Earning Potential

AO Globe Life - Simonne LeBlancGuelph, ON, CA
Remote
Full-time

A growing insurance company is seeking motivated Customer Care Managers to join their remote support team.This role offers uncapped earning potential, flexible hours, and a supportive virtual cultu... Show more

 • Promoted

Dementia Care Supervisor - 24/7 Team Leader, 35h

Region of WaterlooKitchener, Region of Waterloo, CA
Full-time

A regional community service provider in Kitchener is seeking a Nursing Supervisor to manage nursing services focused on dementia care.This role involves overseeing an interdisciplinary team, ensur... Show more

 • Promoted

Bilingual Disability Claims Coordinator- 4 month contract

Co-operatorsGuelph, ON, CA
Full-time +1

Employment Type: Temporary Full-Time (4 months).Work Model: Hybrid (2 days in office).Language: Bilingualism in English and French is required.Additional Information: This/these role(s) is/are curr... Show more

 • Promoted

Work from Home – French Bilingual Tax Professional

IntuitCambridge, Region of Waterloo, CA
Remote
Full-time

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons.Avec environ 100 millions de clients dans le monde utilisant ... Show more

 • Promoted

Therapy Services Care Supervisor - Lead & Grow

CBI Home HealthGuelph, ON, CA
Full-time

A healthcare service provider in Guelph, Ontario is seeking a Care Supervisor for Therapy Services.The role involves promoting client experiences, leading service provider teams, and managing quali... Show more

 • Promoted

Coordinator of Christian Formation

The Presbyterian Church in CanadaKitchener, Region of Waterloo, CA
Part-time +1

The Coordinator of Christian Formation at St.Andrew's Presbyterian Church, Kitchener is the key individual who, working with theological guidance from the Lead Minister, provides faith and learning... Show more

 • Promoted

Project Support Coordinator

Insight GlobalCambridge, Region of Waterloo, CA
Temporary

Insight Global is looking for a.This candidate is responsible to provide leadership and strategic scheduling, cost management, and cost/schedule integration in support of managing projects from pro... Show more

 • Promoted

Client Care Coordinator

Brobston Group LLCCambridge, Region of Waterloo, CA
Full-time

The Client Care Coordinator manages aftercare and workshop operations to ensure a seamless client journey for repair and service requests.This temporary role coordinates logistics between workshops... Show more

 • Promoted

Health Services Coordinator, Nurse Practitioner

Region of WaterlooKitchener, Region of Waterloo, CA
Full-time

Franklin St N - Sunnyside Home.Must be available to work some evenings and participate in an on-call rotation.Management/Management Support Grade 08.Join the Team at Sunnyside Home.At Sunnyside Hom... Show more

 • Promoted

Professional Customer Care Assistant

HrstalentsolutionsKitchener, Region of Waterloo, CA
Full-time

Shape customer experiences as a Customer Service Assistant in a professional setting.Focus on delivering outstanding service through effective communication and organized support processes.The posi... Show more

 • Promoted

Senior Support Coordinator

Homewood Health CentreGuelph, ON, CA
Full-time +1

Senior Support Coordinator – Homewood Health Centre.Make a difference in a growing, innovative mental health organization and centre of excellence in people‑centered care.Provide support coordinati... Show more

 • Promoted

Remote Addictions Medicine NP - Digital Front Door

Stonehenge Therapeutic CommunityGuelph, ON, CA
Remote
Full-time

A community-focused healthcare provider in Ontario is seeking a Nurse Practitioner to deliver compassionate care in addictions medicine.You will join a dedicated team delivering services in a hybri... Show more

 • Promoted

Compassionate Client Care Specialist Opportunity

Gateway Services Inc.Guelph, ON, CA
Full-time

Explore a full-time hybrid opportunity as a Client Care Specialist at Gateway Services in Guelph, ON.Leverage your skills to assist families during vital pet after-life care moments.At Gateway Serv... Show more

 • Promoted

Medical Front Office Coordinator- Southgate, FL

HearUSASouthgate, Grey County, CA
Full-time

WSA is a global leader in the hearing aid industry.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people... Show more

 • Promoted

Care Coordinator - Guelph Community

Ontario Health atHomeGuelph
Full-time

Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a pro... Show more

 • Promoted

IME Coordinator

CBI Health GroupKitchener, Region of Waterloo, Canada
Full-time

CanAssess Assessment Specialists.CBI Health is Canada's leading community healthcare provider.Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and ... Show more