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Remote Client Success Manager - Fully RemoteImpact Clients • Trois-Rivieres, Quebec
Remote Client Success Manager - Fully Remote

Remote Client Success Manager - Fully Remote

Impact Clients • Trois-Rivieres, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap?

We're growing fast and we need driven people who want to grow with us.

Who We Are

Richard Yu is an online business coach with:

  • 100K+ subscribers on YouTube →
  • A growing personal brand on Instagram →

We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

The Opportunity

This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections.

If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on.

What You'll Do

  • Onboard new clients with energy and clarity — their first impression of us is you
  • Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus
  • Host weekly group coaching sessions, answering questions and driving momentum
  • Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert
  • Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure
  • Message clients daily across platforms to keep them on track and engaged
  • Create training videos and worksheets to continuously improve our client experience
  • Report daily across Slack, CRMs, and spreadsheets with high attention to detail

What We're Looking For

Non-negotiables:

  • Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter.
  • Sales experience — you understand how to guide a conversation toward a decision
  • Coaching or mentorship experience — 1:1 and group settings
  • Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation
  • Full-time availability, 8AM–6PM EST, Monday–Friday
  • Based in North America, Europe, or South Africa
  • Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast

The mindset we hire for:

  • You're coachable. You don't just accept feedback — you act on it immediately.
  • You think fast and adapt faster. The role will evolve and you'll evolve with it.
  • You're an entrepreneur at heart — you treat your client portfolio like your own business
  • You're willing to put in long hours when it matters, because you know the payoff is worth it
  • You take ownership. Excuses aren't part of your vocabulary.

This Is NOT For You If:

  • You have another full-time job or side commitments that divide your focus
  • You need heavy hand-holding or a rigid script to feel confident
  • You crumble under pressure or resent being pushed to improve
  • You're looking for a stable salary regardless of output

What You Get

  • $8,000–$15,000+ /month earning potential (base + commission)
  • Commission on renewals, upgrades, referrals, and collections
  • Remote, flexible work environment with a high-performance culture
  • Real mentorship and training — we invest in your growth
  • A front-row seat to a scaling online education company

If this sounds like the opportunity you've been waiting for, apply now. We move fast — and so should you.

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Remote Client Success Manager - Fully Remote • Trois-Rivieres, Quebec

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