Talent.com
Midea
Remote Technical Support SpecialistMidea • West Vancouver, British Columbia
Remote Technical Support Specialist

Remote Technical Support Specialist

Midea • West Vancouver, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Technical Support Specialist- HVAC


Location: Remote



About Midea America Canada Corporation (MACC):


Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving the lives of consumers through innovative, high-quality products. At MACC, we pride ourselves on fostering creativity and excellence in every aspect of our work.


This internship provides a unique opportunity to work with a dynamic team, gain hands-on experience in marketing and communications, and contribute to impactful campaigns.



We are seeking a Technical Support Specialist with strong hands-on experience in HVAC systems, particularly in gas and refrigeration. This role is responsible for providing technical support, troubleshooting, and guidance to customers and internal teams, ensuring the proper installation, operation, and maintenance of HVAC equipment.



The ideal candidate has a solid technical background and holds relevant certifications such as Gas Certification and/or Refrigeration License, with the ability to diagnose and resolve issues efficiently while ensuring compliance with safety regulations.




Key Responsibilities:



  • Communicate with customers for daily technical inquiries and provide the solution;

  • Responsible for the full lifecycle management of products, combining the development and changes of the market, technology, etc., to manage the lifecycle of product planning, launch, upgrading, iteration, and delisting,

  • Collaborate with Product Supervisor to plan and manage customer product lines in business regions, prepare regional product maps, and organize market analysis;

  • Collaborate with pre-sales and after-sales technician to plan new products based on market demand, conduct product transformation, prepare product launch materials, follow up and rectify market quality;

  • Cooperate with headquarter promote our new product and work with sales to achieve new business opportunities

  • Responsible for refining the selling points of planned products in various regions, and supporting the launch of new products through production, research, and sales;

  • Collaborate with Product Supervisor to conduct market industry and competitor trends survey, regularly collecting and analysing industry, market, and competitor information.



Qualifications and Skills:



  • Bachelor’s Degree, preferably in Mechanical Engineering

  • Fluency in French (mandatory), with the ability to communicate effectively with customers and internal teams.

  • Gas Certification and/or Refrigeration License required for HVAC

  • 3+ years of customer-facing residential HVAC experience

  • Strong interpersonal skills with the ability to communicate with technical teams

  • Strong problem-solving skills and ability to organize/execute a strategy

  • A proven leader with the ability to influence others at all levels within the organization

  • Goal-oriented & self-managed

  • Ability to thrive in a collaborative team environment

  • Experience identifying opportunities to provide excellent value for the customer



The expected base salary range for this role is CAD70,000 – CAD85,000. Final compensation will be based on a variety of factors, including experience, skills, and qualifications relevant to the position. This job posting represents a current opportunity within the company.



Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


Create a job alert for this search

Remote Technical Support Specialist • West Vancouver, British Columbia

Similar jobs

Technical Support Specialist 2

FortinetBurnaby, Metro Vancouver Regional District, Canada
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.Our mission ... Show more

 • Promoted

Technical Support Specialist at Terra Dygital

Terra DygitalVancouver, Metro Vancouver Regional District, Canada
Full-time

Elevate your career in technical support at Terra Dygital in Vancouver, BC.As a Technical Support Specialist, you'll thrive in a role focused on exceptional client service and problem resolution.Yo... Show more

 • Promoted

Bilingual Remote Customer & Tech Support Specialist

ConcentrixVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more

 • Promoted

Remote Patient Support Specialist (Canada)

AVEEVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Show more

 • Promoted

Senior Technical Specialist

ICBC (Insurance Corporation of British Columbia)North Vancouver, Metro Vancouver Regional District, CA
Full-time +1

Employment Type: Permanent Full Time.Location: The Server Cloud Foundation team is seeking a Senior Technical Specialist – Team Lead (Virtualization and Storage).We have a fully virtualized on-prem... Show more

 • Promoted

Remote Customer Support Specialist — 3-Month Contract

Crypto Pro NetworkVancouver, Metro Vancouver Regional District, CA
Remote
Part-time +1

A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more

 • Promoted

Technical Support Specialist

Stellar Recruitment Inc.Vancouver
Full-time +1

One of Stellar's exciting clients is searching for a Support Specialist to join their team for a long term contract opportunity.This position involves providing Level 1 and Level 2 support and effe... Show more

 • Promoted

Remote-First Technical Support Manager: Lead & Elevate

commonskuVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more

 • Promoted

Technical Support Specialist 2

Fortinet, Inc.Burnaby, Metro Vancouver Regional District, Canada
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more

 • Promoted

Remote Tax Support Specialist - Flexible Hours

Working SolutionsVancouver, Metro Vancouver Regional District, CA
Remote
Temporary

A leading customer support services provider seeks tech-savvy independent contractors to assist customers of Intuit TurboTax from home.The role requires a sincere desire to help, and no prior tax e... Show more

 • Promoted

Remote AI Chatbot Trainer & Support Specialist

DataAnnotationVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A technology company is seeking a Customer Service Representative for a remote position.Responsibilities include teaching AI chatbots, writing diverse conversations, and conducting performance comp... Show more

 • Promoted

Remote Customer Support Specialist

MCIVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more

 • Promoted

Desktop Support Specialist

Insight GlobalBurnaby, Metro Vancouver Regional District, Canada
Full-time

We are seeking a service-oriented, thorough and self-motivated professional to join our IT support team.In this role, you will provide inventory management services including shipping and receiving... Show more

 • Promoted

Tech Support Professional

Superion IncSurrey, Metro Vancouver Regional District, CA
Full-time +1

Technical Support Professional – Managed Services Provider (In-Office Only).In-office only (not hybrid, not remote).We are a Managed Services Provider (MSP) supporting a wide range of business clie... Show more

 • Promoted

Bilingual Tech Support Specialist (EN/ES) – GPS & Devices

PosiTraceVancouver, Metro Vancouver Regional District, CA
Full-time

A technology solutions company in Metro Vancouver is hiring a Bilingual Technical Support Specialist (English/Spanish).This role involves providing technical support and troubleshooting GPS Trackin... Show more

 • Promoted

Technical Support Analyst I

Family Insurance Solutions, Inc.Vancouver
Full-time

Family is part of Definity, a Canadian multi‑channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience ... Show more

 • Promoted

Technical Support Specialist 2

ZoomcarBurnaby, Metro Vancouver Regional District, CA
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Technical Support Specialist - Back Office

ServiceTitanVancouver, Metro Vancouver Regional District, Canada
Full-time

Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey.We work hard and like to have fun along the way.If you’re ex... Show more

 • Promoted

Technical Support Engineer in Santa Clara

PDF SolutionsVancouver, Metro Vancouver Regional District, CA
Full-time

Engage with PDF Solutions as a Technical Support Engineer, specializing in support for advanced Java applications.Showcase your debugging expertise while working with top global clients.PDF Solutio... Show more