Talent.com
Sword Health
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)Sword Health • Georgetown, Ontario
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Sword Health • Georgetown, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

What you'll do :

    • The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
    • Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
    • Drive member engagement from enrollment through program completion
    • Collaborate with Physical Therapists and be a trusted go-to resource for members
    • Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
    • Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
    • Participate in outreach campaigns, encouraging members to continue their progress in the program
    • Learn individual member communication preferences and tailor interactions to meet members’ needs

What you need to have :

    • Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
    • 1+ years of experience in either Tech Support, Call Center Support, or Customer Service
    • English and French (Bi-Lingual required)
    • Empathetic critical thinking
    • Thrive in a fast-paced environment
    • Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
    • Listen and type, and talk and type, simultaneously
    • Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
    • Proficiently use of Google Suite (Docs, Sheets, Slides)
$42,000 - $66,000 a year*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.To ensure you feel good solving a big Human problem, we offer:- A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;- A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.- Access to health and well-being programs (yoga classes, digital therapist sessions).
Create a job alert for this search

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual) • Georgetown, Ontario

Similar jobs

Patient Care Coordinator - Upper Ottawa Dental

Dental CorporationHamilton, ON, CA
Full-time

Upper Ottawa Dental is committed to delivering personalized, high‑quality dental care with modern technology and a patient‑first approach.Monday - Thursday: 7:45am - 5:15pm; some Fridays: hours dep... Show more

 • Promoted

Patient Care Coordinator - Upper Ottawa Dental

DentalcorpHamilton, ON, CA
Full-time

Get to Know Us:At Upper Ottawa Dental, we are committed to delivering personalized, high-quality dental care in a welcoming and supportive environment.Proudly serving the Hamilton community, our ex... Show more

 • Promoted

Full-Time Focus Group Participant - Remote

ApexFocusGroupHamilton, ON, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Tumour Bank Coordinator

The Research Institute of St. Joe's HamiltonHamilton, ON, CA
Full-time

Recruitment Partner - People, Culture and Diversity.The Tumour Bank Coordinator is a specially trained professional who coordinates day to day activities of the Ontario Tumour Bank program at St.Jo... Show more

 • Promoted

Patient Care Coordinator/Treatment Coordinator

Maallah & Salam Dent Prof CorpRockwood, ON, CA
Full-time

Patient Care Coordinator – Make an Impact at Ridge Square Dental!.Ready to Elevate Patient Care?.Are you passionate about patient care and driven by results? This is more than admin work.This is gu... Show more

 • Promoted

Biobank Tumour Tissue Operations Coordinator

The Research Institute of St. Joe's HamiltonHamilton, ON, CA
Full-time

A healthcare research institute in Hamilton is seeking a Tumour Bank Coordinator to manage the Ontario Tumour Bank program.This role involves coordinating tissue handling, recruiting patients, and ... Show more

 • Promoted

Treatment Coordinator -Orangeville, ON - 11824

Altima DentalOrangeville, ON, CA
Full-time

Treatment Coordinator -Orangeville, ON - 11824.Full Time Reception - Clinic Orangeville, ON, CA.We are a dental clinic located in Orangeville are looking for a passionate, hard-working.The ideal ca... Show more

 • Promoted

Bilingual Nurse Practitioner

BlueSky Personnel SolutionsHamilton, ON, CA
Full-time

Be among the first 25 applicants.BlueSky Personnel Solutions provides pay range.This range is provided by BlueSky Personnel Solutions.Your actual pay will be based on your skills and experience — t... Show more

 • Promoted

Professional Customer Care Assistant

HrstalentsolutionsHamilton, ON, CA
Full-time

Shape customer experiences as a Customer Service Assistant in a professional setting.Focus on delivering outstanding service through effective communication and organized support processes.The posi... Show more

 • Promoted

Hillel McMaster Engagement Coordinator

Hillel InternationalHamilton, ON, CA
Full-time

Take on the role of Engagement and Wellness Coordinator at Hillel McMaster.Your mission will be to foster a strong sense of belonging among students through innovative programming and support.This ... Show more

 • Promoted

In-Home Visiting Nurse: Compassionate Care & Impact

VON Canada (Ontario)Hamilton, ON, CA
Full-time

A community health organization in Hamilton is seeking a passionate Registered Nurse to deliver evidence-based care to clients in their homes.This role includes managing care plans, coordinating se... Show more

 • Promoted

Hamilton Home Health Care Worker

Next Youth JobHamilton, ON, CA
Permanent

Become a Home Health Care Worker with the Osting Family in Hamilton, Ontario.This full-time position focuses on providing personal care, companionship, and support for elderly clients.The Osting Fa... Show more

 • Promoted

Customer Support Specialist - Bilingual (French)

UlineHamilton, ON, CA
Full-time

James Snow Parkway, Milton, ON L9T 8L1.Fast, friendly and customer focused.As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our custo... Show more

 • Promoted

Lead Care Manager

Sunrise At OrchardHamilton, ON, CA
Full-time

Sunrise Senior Living provides resident‑centered care while supporting team member growth across Canada.At Sunrise Senior Living, we champion the quality of life for all seniors.As a Lead Caregiver... Show more

 • Promoted

Patient Care Coordinator - Upper Ottawa Dental

UpperottawadentalHamilton, ON, CA
Full-time

At Upper Ottawa Dental, we are committed to delivering personalized, high-quality dental care in a welcoming and supportive environment.Proudly serving the Hamilton community, our experienced team ... Show more

 • Promoted

Skilled Personal Care Assistant for In-Home Client Services

ComForCareMilton, Halton Region, CA
Full-time

Join the essential support network for clients as a Personal Care Assistant.Provide personalized care, companionship, and homemaking services, helping clients thrive in their homes.In this vital ro... Show more

 • Promoted

Quality Coordinator - Post Acute Services

St. Joseph's Healthcare HamiltonHamilton, ON, CA
Full-time

The Quality Coordinator provides operational and administrative support for the organization’s quality improvement, accreditation, risk management, regulatory compliance, and resident and family ex... Show more

 • Promoted

Bilingual Nurse Practitioner - Care (French/English)

BlueSky Personnel SolutionsHamilton, ON, CA
Full-time

A health care recruitment agency is seeking a Bilingual Nurse Practitioner to join a primary care team in Hamilton.The role requires fluency in French and English and offers an excellent salary alo... Show more

 • Promoted

Orangeville Treatment Coordinator Role Available

Altima DentalOrangeville, ON, CA
Full-time

Take on a full-time Treatment Coordinator role at 123Dentist in Orangeville, ON.Focus on optimizing patient experiences while assisting the dental team.This position invites passionate individuals ... Show more

 • Promoted

Co-Director of Care (RN) - Full Time

Avalon Care CentreOrangeville, ON, CA
Full-time

Location: On site at 355 Broadway, Orangeville, ON.Jarlette Health Services is a family-centric organization that has built a tradition of excellence in making an outstanding difference in the live... Show more