Talent.com
Ix Solutions
Remote Analyst, Client Experience - Calgary, AlbertaIx Solutions • Saguenay, Quebec
Remote Analyst, Client Experience - Calgary, Alberta

Remote Analyst, Client Experience - Calgary, Alberta

Ix Solutions • Saguenay, Quebec
27 days ago
Job type
  • Full-time
  • Remote
Job description

Job Title: Analyst, Client Experience
Job Location: Hybrid: Onsite with clients and remote, work from home in Calgary, Alberta

Company Profile

IX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.

Ultimately, we’re here to inspire innovation — for our customers and our people. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.

Position Summary

This role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Analyst, Client Experience will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations.

The Analyst, Client Experience collaborates with client stakeholders, other technical consultants, vendors, Client Leads and Account Executives to deliver proposed technical solutions and services that accurately address and align with the client’s business requirements.

The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT, Monday to Friday. There is a requirement for significant onsite work at client sites and after-hours work including a scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.

IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.

Is This Position A Fit For You?

This position is a fit for you if you
  • Possess generalist skills with expertise in Microsoft 365 and Azure
  • Are looking for mentorship and opportunity to grow. This is the place for you.
  • Excel in translating business requirements into technical needs
  • Thrive on building and maintaining client partnerships
  • Are committed to client success

What You’ll Do Here

  • Provide top-level IT support and technical delivery services across diverse client environments
  • Grow and nurture strong client relationships
  • Configure and maintain Microsoft 365 productivity and security solutions
  • Manage technology solutions on Microsoft Azure cloud services
  • Support Microsoft Windows Server environments
  • Participate in an afterhours support rotation
  • Develop and maintain documentation related to technical practices and client support processes
  • Perform escalations with consistent ownership through to issue resolution
  • Learn new tools, methods, and technologies relevant to our clients needs

Qualifications/Expertise

  • Minimum 2 years of IT Consulting experience (or customer service centric experience, even if not IT related)
  • Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) is an asset
  • Experience with deployment, management, and maintenance of Microsoft Server environments
  • Experience with deployment, management, and maintenance of Active Directory environments
  • Experience with deployment, management, and maintenance of server, storage and virtualization infrastructure solutions
  • Working knowledge of basic networking concepts and ability to troubleshoot networking issues
  • Continuing education and training a must

Certifications (achieved or willing to work towards)

  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Security Fundamentals (SC-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Accountabilities, Tasks and Duties

Client Relationships

  • Understand and interpret customer needs to provide excellent service levels
  • Develop strong and lasting customer relationships with key clients
  • Communicate professionally with clients, showing attention to detail and care in outputs
  • Set realistic expectations, communicate risk, and manage uncertainty

Delivery & Execution

  • Utilize IX Solutions' ticketing systems, reporting tools, and documentation repositories
  • Triage support requests in a queue, prioritizing and identifying risk appropriately
  • Provide hands-on-site support for clients and colleagues when required

Technical Expertise & Growth

  • Solid foundational knowledge in relevant technologies & subject areas
  • Show curiosity and willingness to learn new tools & methods
  • Seek feedback, reflect on performance, and apply learnings appropriately
  • Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships

Team

  • Communicate in an open, helpful manner and build relationships across the organization
  • Ability to work with a range of technical staff and cross-functional teams to develop joint solutions
  • Foster a collaborative work environment and culture
  • Challenge the status quo
  • Take personal accountability and provide end to end ownership of a solution or obstacle
  • Be willing to put in the effort when it really counts
  • Create accurate and effective documentation and develop standards
  • Engage with team and demonstrate commitment to alignment with the organizational mission and corporate values
  • Other duties as required, such as the timely completion of expense reports and timesheets
  • Ability to travel occasionally for business purposes

Requirements

  • Must be legally permitted to work in Canada
  • Hold a valid Driver’s License and vehicle
  • Proficient English (written/verbal) communication in a business setting

Compensation

The position is a full time, salaried position. Compensation is expected to be between $50,000 - $80,000 commensurate with skills, experience, and abilities.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

Create a job alert for this search

Remote Analyst, Client Experience - Calgary, Alberta • Saguenay, Quebec

Similar jobs

Software Business Analyst - Alpha Bravo Development

Alpha Bravo Developmentsaguenay, qc, ca
Full-time

We’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.We’re looki... Show more

 • Promoted

Data Entry Clerk (Remote) - Paid Product Testing Survey Taker

ApexFocusGroupSaguenay, QC, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Business Analyst - fintex

fintexla baie, qc, ca
Full-time

Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSaint-Honore, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Data Entry Clerk (Remote)

ApexFocusGroupSaguenay, QC, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Data Entry Clerk (Remote) - Work Independently

ApexFocusGroupSaguenay, QC, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Business Analyst - saguenay

fintexsaguenay, qc, ca
Full-time

Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more

 • Promoted

Data Entry Clerk (Remote) - No Experience Required

ApexFocusGroupSaguenay, QC, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Business Analyst

fintexsaguenay, qc, ca
Full-time

Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausSaint-Honore, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Commercial Analyst

GeologicAIla baie, qc, ca
Full-time

GeologicAI is a Calgary-based start-up developing and deploying exciting new technologies for the energy and mining sectors.We build nifty geological robots that scan rocks, train AI to analyze the... Show more

 • Promoted

Senior Consultant, AI - la baie

Konica Minolta Business Solutions Canadala baie, qc, ca
Full-time

Exciting Opportunity in Canada - Remote.Lead the design and implementation/delivery of AI solutions, AI Training, Adoption, or Assessments, ensuring alignment with customer objectives, adhering to ... Show more

 • Promoted

Software Business Analyst - la baie

Alpha Bravo Developmentla baie, qc, ca
Full-time

We’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.We’re looki... Show more

 • Promoted

Commercial Analyst - la baie

GeologicAIla baie, qc, ca
Full-time

GeologicAI is a Calgary-based start-up developing and deploying exciting new technologies for the energy and mining sectors.We build nifty geological robots that scan rocks, train AI to analyze the... Show more

 • Promoted

Business Analyst - la baie

fintexla baie, qc, ca
Full-time

Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more

 • Promoted

Senior Statistical Analyst I - la baie

Tigermedla baie, qc, ca
Full-time

Communicate with clients as the.Archive all programming deliverables and documentation per SOPs.Mentor team members and support their technical and professional development.CDISC standards, and com... Show more

 • Promoted

Software Business Analyst

Alpha Bravo Developmentla baie, qc, ca
Full-time

We’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.We’re looki... Show more

 • Promoted

Senior Statistical Analyst II

Tigermedsaguenay, qc, ca
Full-time

Communicate with clients as the.Archive all programming deliverables and documentation per SOPs.Mentor team members and support their technical and professional development.CDISC standards, and com... Show more

 • Promoted

Commercial Analyst - GeologicAI

GeologicAIsaguenay, qc, ca
Full-time

GeologicAI is a Calgary-based start-up developing and deploying exciting new technologies for the energy and mining sectors.We build nifty geological robots that scan rocks, train AI to analyze the... Show more

 • Promoted

Senior Statistical Analyst II - Tigermed

Tigermedsaguenay, qc, ca
Full-time

Communicate with clients as the.Archive all programming deliverables and documentation per SOPs.Mentor team members and support their technical and professional development.CDISC standards, and com... Show more