Talent.com
Sword Health
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)Sword Health • Deux-Montagnes, Quebec
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Sword Health • Deux-Montagnes, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

What you'll do :

    • The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
    • Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
    • Drive member engagement from enrollment through program completion
    • Collaborate with Physical Therapists and be a trusted go-to resource for members
    • Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
    • Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
    • Participate in outreach campaigns, encouraging members to continue their progress in the program
    • Learn individual member communication preferences and tailor interactions to meet members’ needs

What you need to have :

    • Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
    • 1+ years of experience in either Tech Support, Call Center Support, or Customer Service
    • English and French (Bi-Lingual required)
    • Empathetic critical thinking
    • Thrive in a fast-paced environment
    • Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
    • Listen and type, and talk and type, simultaneously
    • Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
    • Proficiently use of Google Suite (Docs, Sheets, Slides)
$42,000 - $66,000 a year*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.To ensure you feel good solving a big Human problem, we offer:- A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;- A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.- Access to health and well-being programs (yoga classes, digital therapist sessions).
Create a job alert for this search

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual) • Deux-Montagnes, Quebec

Similar jobs

Coordonnateur(trice) aux opérations- FR

GardaWorldMirabel, QC, CA
Full-time

Coordonnateur(trice) aux opérations.Unité d’affaire: Services de sécurité.Domaine de carrière: Opérations et Administration.Chez GardaWorld, nous évoluons dans un environnement où rigueur, coordina... Show more

 • Promoted

JAM Industries Account Coordinator Opportunity

JAM IndustriesBaie-D'Urfé, Montreal (administrative region), CA
Full-time

Pursue your career with JAM Industries as an Account Coordinator, located in Baie d'Urfe, Montreal.This hybrid role involves supporting the sales team with critical operational tasks.As an Account ... Show more

 • Promoted

French Private Tutoring Jobs Saint-Sauveur

SuperprofSaint-Sauveur, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Bilingual Operations & Projects Coordinator

L3Harris TechnologiesMirabel, QC, CA
Full-time

A leading defense technology company in Mirabel is seeking an Administrative Coordinator, Operations Support.This role involves providing comprehensive administrative support, creating reports, and... Show more

 • Promoted

Housekeeper Wanted - Join Our Team: Seeking Reliable Housekeeper In Saint Sauveur, Quebec – $25 Per

Housekeeper.comSaint-Sauveur, Quebec, Canada
CA$25.00 hourly
Part-time

Part-Time Housekeeper Wanted – Saint-Sauveur, Quebec I am a homeowner in Saint-Sauveur, Quebec, looking to hire a reliable and detail-oriented housekeeper to help maintain my home and keep it clea... Show more

 • Promoted

Marilou looking for a babysitter or nanny in Sainte-Adèle

SitlySainte-Adèle, CA
Part-time

Bonjour! Je suis maman monoparentale d'un petit garon de 9 mois qui est toute ma priorit.Je suis la recherche d'une gardienne de confiance pour des besoins occasionnels.Au dbut, j'aimerais surtou... Show more

 • Promoted

French Private Tutoring Jobs Prévost

SuperprofPrévost, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

French Private Tutoring Jobs Sainte-Adèle

SuperprofSainte-Adèle, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Prevost, Quebec, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Bilingual Administrative Coordinator — Efficient Operations

TOTEMVaudreuil-Dorion, Montérégie, CA
Full-time

Une entreprise manufacturière est à la recherche d'un soutien administratif pour renforcer ses opérations.Le candidat idéal doit posséder au moins 2 ans d'expérience dans un rôle similaire, maîtris... Show more

 • Promoted

Seasonal French Bilingual Tax Expert - Canada Remote - C$24.5 - C$33.5 Par Heure - À Distance

IntuitSalaberry-De-Valleyfield, Canada
Remote
Full-time

Expert fiscal bilingue pour TurboImpôt.Conseiller et préparer des déclarations de revenus, tout en offrant un excellent service client. Show more

 • Promoted

Administrative Coordinator, Operations Support

L3Harris TechnologiesMirabel
Full-time

Administrative Coordinator, Operations Support.Join to apply for the Administrative Coordinator, Operations Support role at L3Harris Technologies.L3Harris is dedicated to recruiting and developing ... Show more

 • Promoted

Nursing Care Advisor

CISSS de la Montérégie-OuestSalaberry-de-Valleyfield, Montérégie, CA
Full-time

Un établissement de santé public recherche un(e) infirmier·ère pour conseiller sur les soins infirmiers et les programmes de prévention.Les responsabilités incluent la conception et l'évaluation de... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausPrevost, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Coordonnateur.Trice Succursales - C$86,420 - C$108,025 Par An

Ville de Saint-JérômePrévost, Canada
Full-time

Coordonne et gère les activités des bibliothèques, planifie les services, supervise le personnel et participe à l'élaboration de politiques. Show more

 • Promoted

Housekeeper Wanted - Experienced Housekeeper Wanted In Piedmont, Quebec $25/Hr

Housekeeper.comPiedmont, Quebec, Canada
CA$25.00 hourly
Part-time

Are you a thorough and reliable housekeeper looking for a rewarding opportunity in Piedmont, Quebec? I am currently seeking a skilled individual to help me maintain my home on a part-time basis.The... Show more

 • Promoted

Bilingual Clinical Research Coordinator - ICON

ICON Strategic SolutionsKirkland, Montreal (administrative region), Canada
Full-time

Join ICON Strategic Solutions as a Bilingual Clinical Research Coordinator, focusing on trial administration and compliance management with a bilingual French requirement and on-site work in Kirkla... Show more

 • Promoted

Bilingual Clinical Trial Coordinator - Finance - Montreal

ICON Strategic SolutionsKirkland, Montreal (administrative region), CA
Full-time

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer st... Show more

 • Promoted

Nicolas looking for a babysitter or nanny in Prévost

SitlyPrévost, CA
Part-time

We are looking for a babysitter, nanny, or home care provider on an occasional basis.Feel free to contact me so we can make an appointment. Show more

 • Promoted

Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

The Borgen ProjectSainte-Adele
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more