Talent.com
Sword Health
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)Sword Health • Niagara Falls, Ontario
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Sword Health • Niagara Falls, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

What you'll do :

    • The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
    • Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
    • Drive member engagement from enrollment through program completion
    • Collaborate with Physical Therapists and be a trusted go-to resource for members
    • Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
    • Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
    • Participate in outreach campaigns, encouraging members to continue their progress in the program
    • Learn individual member communication preferences and tailor interactions to meet members’ needs

What you need to have :

    • Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
    • 1+ years of experience in either Tech Support, Call Center Support, or Customer Service
    • English and French (Bi-Lingual required)
    • Empathetic critical thinking
    • Thrive in a fast-paced environment
    • Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
    • Listen and type, and talk and type, simultaneously
    • Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
    • Proficiently use of Google Suite (Docs, Sheets, Slides)
$42,000 - $66,000 a year*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.To ensure you feel good solving a big Human problem, we offer:- A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;- A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.- Access to health and well-being programs (yoga classes, digital therapist sessions).
Create a job alert for this search

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual) • Niagara Falls, Ontario

Similar jobs

Agent d'accueil chez Urgo Hotels Canada

Urgo Hotels CanadaNiagara-on-the-Lake, ON, CA
Full-time

Intégrez l'équipe de Clayfield comme agent d'accueil et offrez un service haut de gamme aux clients.Contribuez à créer des moments inoubliables et à garantir une expérience de luxe.En tant qu'agent... Show more

 • Promoted

Occasional Teachers French Qualified 2026-2027

Niagara Catholic District School BoardCA, Ontario, Niagara-on-the-Lake
Full-time

Occasional Teachers- French Qualified & French Immersion Qualified.Interviews will be scheduled toward the end of the summer/beginning of the academic year as school administrators return in pr... Show more

 • Promoted

Sales Ambassador

brobstongroup.com - JobboardNiagara-on-the-Lake, ON, CA
Full-time

Sales Ambassadors deliver exceptional customer service and represent the Ralph Lauren lifestyle through personalized styling and client relationships.They drive sales performance through proactive ... Show more

 • Promoted

Customs Specialist (Release Agent)

DSV - Global Transport and LogisticsNiagara-on-the-Lake, ON, CA
Full-time

Location: CAN - Niagara On The Lake, Niagara Pkwy.Job Posting Title: Customs Specialist (Release Agent).Compensation: Salary starting at $41,000 per year, plus eligible benefits, in accordance with... Show more

 • Promoted

Nurse Practitioner

Niagara Long Term Care ResidenceNiagara-on-the-Lake, ON, CA
Full-time

Niagara On The Lake Long Term Care Residence.Niagara-on-the-Lake, ON L0S1J0, CAN.How do you live in the moment?”.We are passionate about ‘Making Every Moment Matter’™.We are seeking a candidate tha... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausNiagara-on-the-Lake, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customs Release Agent Opportunity at DSV

DSV - Global Transport and LogisticsNiagara-on-the-Lake, ON, CA
Full-time

Become a Customs Specialist (Release Agent) with DSV in Niagara On The Lake, focusing on efficient shipment handling and customs compliance.This full-time role emphasizes tracking and processing op... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaNiagara-On-The-Lake, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Contract Teachers French Qualified 2026-2027 (Primary/Junior/Intermediate)

Niagara Catholic District School BoardCA, Ontario, Niagara-on-the-Lake
Full-time

NOTE : Successful candidates will be offered contract teaching positions in French.Specific school locations will be confirmed closer to the start of the academic year, once student enrollment and... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausNiagara-on-the-Lake, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Agent de service à la clientèle

Urgo Hotels CanadaNiagara-on-the-Lake, ON, CA
Full-time

Lieu : Niagara-on-the-Lake, Ontario.Le Clayfield, nouvel hôtel-boutique de luxe de 102 chambres, ouvrira ses portes à Niagara-on-the-Lake et fait partie de la collection Unbound by Hyatt.Exploité p... Show more

 • Promoted

Customs Assistant

DSV - Global Transport and LogisticsNiagara-on-the-Lake, ON, CA
Full-time

DSV – Global Transport and Logistics.DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members o... Show more

 • Promoted

Assistant Front Office Manager

Residence Inn By Marriott Mont Tremblant Manoir LabelleNiagara-on-the-Lake, ON, CA
Full-time

Lieu : Niagara-on-the-Lake, Ontario.Le Clayfield, nouvel hôtel-boutique de luxe de 102 chambres, ouvrira ses portes à Niagara-on-the-Lake et fait partie de la collection Unbound by Hyatt.Exploité p... Show more

 • Promoted

Physiotherapy Assistant - Part-Time Resident Care & Therapy

Arvan Rehab Group Inc.Niagara-on-the-Lake, ON, CA
Part-time

A healthcare provider in Ontario is seeking a Physiotherapy Assistant to work with residents in a Long Term Care setting.You will assist in implementing treatment programs as directed by the Physio... Show more

 • Promoted

Niagara Physiotherapy Assistant for Residents

Arvan Rehab Group Inc.Niagara-on-the-Lake, ON, CA
Part-time

Embrace a rewarding role as a Physiotherapy Assistant in Niagara on-the-Lake, Ontario, directly impacting residents’ health and recovery.We’re looking for a dedicated individual to assist in implem... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausNiagara-on-the-Lake, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Physiotherapy Assistant

Arvan Rehab Group Inc.Niagara-on-the-Lake, ON, CA
Full-time

We are currently looking for a Physiotherapy Assistant (PTA) for a Long Term Care client in Niagara on-the Lake, Ontario.Working under the direct or indirect supervision of the Physiotherapist, our... Show more

 • Promoted

Senior Long-Term Care RN Leader

Responsive Health Management Inc.Niagara-on-the-Lake, ON, CA
Full-time

A healthcare provider in Niagara-on-the-Lake is seeking a Senior Employee Engagement Specialist to enhance resident care experiences.The role involves developing care plans, supervising support sta... Show more

 • Promoted

Assistant Project Leader

Cpus Engineering Staffing Solutions Inc.Niagara-on-the-Lake, ON, CA
Full-time

We are currently requesting resumes for the following position.Friday March 22, 2024 (5:00PM EST).Niagara Pkwy, Niagara-On-the-Lake (100% onsite).Will support activities associated with managing th... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaNiagara-On-The-Lake, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more