Talent.com
Ix Solutions
Remote Analyst, Client Experience - Calgary, AlbertaIx Solutions • Peterborough, Ontario
Remote Analyst, Client Experience - Calgary, Alberta

Remote Analyst, Client Experience - Calgary, Alberta

Ix Solutions • Peterborough, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Job Title: Analyst, Client Experience
Job Location: Hybrid: Onsite with clients and remote, work from home in Calgary, Alberta

Company Profile

IX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.

Ultimately, we’re here to inspire innovation — for our customers and our people. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.

Position Summary

This role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Analyst, Client Experience will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations.

The Analyst, Client Experience collaborates with client stakeholders, other technical consultants, vendors, Client Leads and Account Executives to deliver proposed technical solutions and services that accurately address and align with the client’s business requirements.

The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT, Monday to Friday. There is a requirement for significant onsite work at client sites and after-hours work including a scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.

IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.

Is This Position A Fit For You?

This position is a fit for you if you
  • Possess generalist skills with expertise in Microsoft 365 and Azure
  • Are looking for mentorship and opportunity to grow. This is the place for you.
  • Excel in translating business requirements into technical needs
  • Thrive on building and maintaining client partnerships
  • Are committed to client success

What You’ll Do Here

  • Provide top-level IT support and technical delivery services across diverse client environments
  • Grow and nurture strong client relationships
  • Configure and maintain Microsoft 365 productivity and security solutions
  • Manage technology solutions on Microsoft Azure cloud services
  • Support Microsoft Windows Server environments
  • Participate in an afterhours support rotation
  • Develop and maintain documentation related to technical practices and client support processes
  • Perform escalations with consistent ownership through to issue resolution
  • Learn new tools, methods, and technologies relevant to our clients needs

Qualifications/Expertise

  • Minimum 2 years of IT Consulting experience (or customer service centric experience, even if not IT related)
  • Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) is an asset
  • Experience with deployment, management, and maintenance of Microsoft Server environments
  • Experience with deployment, management, and maintenance of Active Directory environments
  • Experience with deployment, management, and maintenance of server, storage and virtualization infrastructure solutions
  • Working knowledge of basic networking concepts and ability to troubleshoot networking issues
  • Continuing education and training a must

Certifications (achieved or willing to work towards)

  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Security Fundamentals (SC-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Accountabilities, Tasks and Duties

Client Relationships

  • Understand and interpret customer needs to provide excellent service levels
  • Develop strong and lasting customer relationships with key clients
  • Communicate professionally with clients, showing attention to detail and care in outputs
  • Set realistic expectations, communicate risk, and manage uncertainty

Delivery & Execution

  • Utilize IX Solutions' ticketing systems, reporting tools, and documentation repositories
  • Triage support requests in a queue, prioritizing and identifying risk appropriately
  • Provide hands-on-site support for clients and colleagues when required

Technical Expertise & Growth

  • Solid foundational knowledge in relevant technologies & subject areas
  • Show curiosity and willingness to learn new tools & methods
  • Seek feedback, reflect on performance, and apply learnings appropriately
  • Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships

Team

  • Communicate in an open, helpful manner and build relationships across the organization
  • Ability to work with a range of technical staff and cross-functional teams to develop joint solutions
  • Foster a collaborative work environment and culture
  • Challenge the status quo
  • Take personal accountability and provide end to end ownership of a solution or obstacle
  • Be willing to put in the effort when it really counts
  • Create accurate and effective documentation and develop standards
  • Engage with team and demonstrate commitment to alignment with the organizational mission and corporate values
  • Other duties as required, such as the timely completion of expense reports and timesheets
  • Ability to travel occasionally for business purposes

Requirements

  • Must be legally permitted to work in Canada
  • Hold a valid Driver’s License and vehicle
  • Proficient English (written/verbal) communication in a business setting

Compensation

The position is a full time, salaried position. Compensation is expected to be between $50,000 - $80,000 commensurate with skills, experience, and abilities.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

Create a job alert for this search

Remote Analyst, Client Experience - Calgary, Alberta • Peterborough, Ontario

Similar jobs

Data Analytics & Insights Coordinator — Hybrid

Northumberland County Housing CorporationCobourg
Full-time

A leading community services organization in Cobourg is seeking a Data Analysis Coordinator to provide vital data and analytics solutions supporting homeless system programs.This role involves coll... Show more

 • Promoted

Profit Centre Manager

Noble CorporationCobourg
Full-time

Job Overview and What We Offer You.Now Hiring Profit Centre Managers for the Greater Toronto Area and across our Ontario network!.Start a rewarding career as a Profit Centre Manager at our Cobourg ... Show more

 • Promoted

Operations Supervisor

Waste Connections of CanadaCavan Monaghan, Ontario, Canada
Full-time

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausPort Hope, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Cobourg, Ontario, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Small Animal DVM — Mentorship, Balance & Benefits

P3 Veterinary PartnersMillbrook, ON, CA
Full-time

A veterinary clinic located in Millbrook, Ontario is seeking a Small Animal DVM to join their friendly team.This role offers part or full-time opportunities with no on-call duties.Ideal candidates ... Show more

 • Promoted

Operations Coordinator

Ice River Sustainable SolutionsCobourg
Full-time

At Ice River Sustainable Solutions, we are building more than products.We are building careers with purpose.As a proudly Canadian, family‑owned leader in sustainable manufacturing, we transform 100... Show more

 • Promoted

Algebra Private Tutoring Jobs Port Hope

SuperprofPort Hope, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Elder Care Provider Wanted - Compassionate Elder Care Provider Needed In Cobourg, On Earn $25 Per

ElderCare.comCobourg, Ontario, Canada
CA$25.00 hourly
Full-time

We are a family located in Cobourg, Ontario looking for a dedicated elder care provider to join us full-time.This is a live-in position, ideal for someone who values building meaningful connections... Show more

 • Promoted

Quality Improvement Specialist, Quality, Patient Safety and Risk (Temporary, Full-Time)

Northumberland Hills HospitalCobourg
Full-time

Other Opportunities: Quality Improvement Specialist, Quality, Patient Safety and Risk (Temporary, Full-Time).At Northumberland Hills Hospital (NHH), our shared purpose is.We remain committed to sus... Show more

 • Promoted

Remote Sales - C$60,000 - C$140,000 A Year - Remote

RogersMillbrook, Canada
Remote
Full-time

Sales Representative to upsell/cross-sell internet, wireless and cable services to existing small-medium business customers via phone.Remote work, Monday-Friday, 10 AM - 5 PM EST. Show more

 • Promoted

Assistant Site Superintendent: Growth & Full Home Lifecycle

Battalia WorkforceCobourg
Full-time

A reputable residential builder in Cobourg, ON, is seeking an Assistant Site Superintendent to support low-rise residential projects, including single detached homes and townhouses.The role involve... Show more

 • Promoted

Remote Healthcare Sales Manager B2B Growth

Canadian Centre for AddictionsPort Hope, Northumberland County, Canada
Remote
Full-time

A leading drug and rehab treatment center in Canada is seeking a full-time remote Sales Manager.The role involves leading the sales team, developing sales strategies, and building B2B client relati... Show more

 • Promoted

Remote Client Experience Manager - Financial Services

Bellwether Investment Management Inc.Peterborough, ON, CA
Remote
Full-time

A financial services company located in Ontario is looking for a Client Experience Manager.The role is centered on managing the full client lifecycle, from onboarding and account maintenance to orc... Show more

 • Promoted

Remote Mortgage Advisor - Unlimited Earning Potential

ScotiabankCobourg
Remote
Full-time

A leading financial institution is seeking a Mortgage Specialist in Cobourg to provide expert mortgage advice and build strong client relationships.This role offers commission-based compensation wi... Show more

 • Promoted

Remote Recruiter Position with High Earning Potential Worldwide

RecXchangePort Hope, Northumberland County, CA
Remote
Part-time

Elevate your recruitment game with a remote role focused on candidate placements.Earn between $3,000-$11,000 for each successful hiring.This Remote Recruiter position is perfect for those looking t... Show more

 • Promoted

Technical Capital Equipment Sales Rep (Hybrid/US Travel)

James TalentPort Hope, Northumberland County, CA
Full-time

A recruitment agency is seeking a motivated sales professional for a hybrid-remote role, requiring 1-3 years in technical sales.The candidate will manage inquiries, maintain customer relationships,... Show more

 • Promoted

Baker Tilly Audit and Assurance Expert

Baker Tilly CanadaCobourg
Full-time

Step into a pivotal role as Audit and Assurance Manager at Baker Tilly in Ontario.Use your expertise to guide audit engagements and mentor fellow professionals.In this full-time role, you’ll contri... Show more

 • Promoted

Manager, Strategic Policy Planning - Closing Monday August 10, 2026

Port HopePort Hope, Northumberland County, CA
Full-time

The Manager, Strategic Policy Planning is responsible for coordinating strategic growth and long‑range planning for the Municipality, including updating key planning documents and managing special ... Show more

 • Promoted

Data Entry Clerk Work From Home - Part Time Focus Group Panelists

ApexFocusGroupCavan Monaghan, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more