Talent.com
Sword Health
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)Sword Health • Trois-Rivieres, Quebec
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Sword Health • Trois-Rivieres, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

What you'll do :

    • The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
    • Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
    • Drive member engagement from enrollment through program completion
    • Collaborate with Physical Therapists and be a trusted go-to resource for members
    • Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
    • Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
    • Participate in outreach campaigns, encouraging members to continue their progress in the program
    • Learn individual member communication preferences and tailor interactions to meet members’ needs

What you need to have :

    • Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
    • 1+ years of experience in either Tech Support, Call Center Support, or Customer Service
    • English and French (Bi-Lingual required)
    • Empathetic critical thinking
    • Thrive in a fast-paced environment
    • Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
    • Listen and type, and talk and type, simultaneously
    • Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
    • Proficiently use of Google Suite (Docs, Sheets, Slides)
$42,000 - $66,000 a year*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.To ensure you feel good solving a big Human problem, we offer:- A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;- A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.- Access to health and well-being programs (yoga classes, digital therapist sessions).
Create a job alert for this search

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual) • Trois-Rivieres, Quebec

Similar jobs

Coordonnateur(trice) des soins aux résidents

HavredufaubourgNicolet
Full-time

Coordonnateur(trice) des soins aux résidents.Temps plein | En semaine de jour.S’assurer du bon déroulement des activités de la vie quotidienne (AVQ) des résidents.S’assurer que les PAB dispensent t... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaSaint-François-Du-Lac, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Full-Time Focus Group Participant - Remote

ApexFocusGroupTrois-Rivieres, QC, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Health Care Aide

ChartwellShawinigan, Mauricie, CA
Part-time

Préposé(e) aux résidents / Préposé(e) aux bénéficiaires.Relevant du Directeur Services de santé, le préposé aux résidents (bénéficiaires) est responsable de prodiguer des soins d'hygiène et de four... Show more

 • Promoted

Coordonnateur(trice) en acquisition de talents et recrutement campus

MNPTrois-Rivières, Mauricie, CA
Full-time

Inspiration, innovation, entrepreneuriat : voilà ce qui résume bien nos équipes d’exception.Donnez une vocation à votre passion en rejoignant une culture qui s’épanouit face au changement.Notre ide... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausSaint-Germain-de-Grantham, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Gestionnaire de produit – Gamme de génératrices

WajaxSaint-Germain-de-Grantham, Centre-du-Québec, CA
Full-time

Gestionnaire de produit – Gamme de génératrices.Deviens le moteur de l'évolution de nos solutions énergétiques.Tu es passionné par les produits techniques et tu aimes voir l’impact concret de tes d... Show more

 • Promoted

Coordinateur aux ventes spécialisé

Groupe PromanTrois-Rivières, Mauricie, CA
Full-time

Participez à une mission essentielle en tant que Coordinateur aux ventes.Ce rôle vous place au cœur de l'interaction entre l'administration et le dynamisme des ventes.Vous serez chargé d'assister d... Show more

 • Promoted

Conseiller(ère) en services bancaires- FR

RBCTrois-Rivières, Mauricie, CA
Full-time

Dans le cadre de l’engagement de RBC à offrir un service client exceptionnel et à atteindre ses objectifs d’affaires,.RBC mentionné dans cette section constituent une condition d’emploi.En quoi con... Show more

 • Promoted

Coordonnateur à la Sécurité des vols

Gexel Telecom International Inc.Sainte-Monique, QC, CA
Full-time

Sous l’autorité du Directeur Qualité/PRQ le Coordonnateur à la Sécurité des vols aura comme principales responsabilités:.Établir et maintenir un système de compte rendu pour assurer la collecte en ... Show more

 • Promoted

Analyste en Assurance Qualité

BravadSainte-Monique, QC, CA
Full-time

Analyste en Assurance Qualité – Aéronautique.Salaire : 75 000 $ – 80 000 $ / an.Entreprise : Avianor, un leader reconnu en maintenance et intégration d’aéronefs.Type : Temps plein | Permanent | Hyb... Show more

 • Promoted

Responsable DevSecOps

Annexair-Inc.-1saint germain de grantham, centre du québec, Canada
Full-time

Chez Annexair, tu contribueras à la fabrication de systèmes HVAC sur mesure destinés à certains des plus grands joueurs au monde : Marriott, Facebook et même Universal Studio.En plus, ton travail c... Show more

 • Promoted

Seasonal Bilingual French Tax Expert — Remote

IntuitTrois-Rivières, Mauricie, CA
Remote
Full-time

Une entreprise de technologie financière recherche un Spécialiste des Impôts pour aider les clients à remplir leurs déclarations fiscales.Ce rôle exige une expertise en préparation d'impôts, de bon... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Shawinigan, Quebec, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Business Coordinator

Canadian Nuclear LaboratoriesCentre-du-Québec, QC, CA
Full-time

Do you enjoy coordinating operations, building strong relationships, and supporting teams to achieve their objectives? Can you see yourself serving as a key link between internal support groups, ex... Show more

 • Promoted

Canadian French Narration Specialist

OpsArmyTrois-Rivières
Full-time

Canadian French Narration Specialist.We are seeking talented and versatile.Canadian French Narration Specialist.AI, machine learning, media, audiobook, e-learning, and content narration projects.Th... Show more

 • Promoted

Mandarin Medical Interpreter - $23 An Hour - Remote - No Experience Required

KellySaint-Bonaventure, Canada
Remote
Full-time

Interprets between English and Mandarin speakers in healthcare, insurance, financial, and legal sectors.Requires fluency in both languages. Show more

 • Promoted

Consultant(e) en acquisition de talents

Aéro EmploiSainte-Monique, QC, CA
Full-time

Mandat – Airbus Atlantique Canada (Mirabel) Dans le cadre d’un mandat stratégique chez Airbus Atlantique Canada, nous sommes à la recherche d’un(e) Consultant(e) en acquisition de talents pour se j... Show more

 • Promoted

Dynamic Bilingual Insurance Sales Agent for Client Engagement

ALPHA AssurancesTrois-Rivières
Full-time

Step into the self-driven role of Bilingual Insurance Sales Agent! Engage clients while ensuring personalized service and boosting sales in various insurance sectors.You'll be responsible for foste... Show more

 • Promoted

Agent de Support à Clientèle B2B chez ProgressionLIVE

Diffusion Solutions IntegreesTrois-Rivières
Full-time

Développez vos compétences en tant qu'Agent de Support à Clientèle chez ProgressionLIVE, une entreprise innovante de la famille Valsoft.Offrez un service exceptionnel tout en profitant d'un environ... Show more