J5 is a service design consultancy committed to building a kinder, more beautiful future through the design of services and strategies that put people first. For over a decade, we have worked alongside government, healthcare, and non-profit organizations to co-create meaningful solutions that reflect the lived experiences of those they serve.
We focus on complex systems where the stakes are high and the work requires deep trust, careful listening, and bold thinking. Our Calgary studio brings together a multidisciplinary team of designers and strategists who are passionate about doing work that matters.
The Role
We are hiring a Senior Service Designer to lead some of our most important projects in the Calgary region. This role is designed for someone who brings a high level of expertise and confidence to every phase of the design process, from scoping and research to synthesis and implementation.
As a senior member of the team, you will be responsible for leading design engagements, building strong relationships with clients, mentoring designers, and ensuring that the work we do is both visionary and practical. You will be a strategic thinker, a confident facilitator, and a champion of human-centered approaches in systems that are often resistant to change.
What You’ll Do
What You Bring
What You Can Expect at J5
Remote Senior Service Designer • Waterloo, Ontario
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