Talent.com
Sword Health
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)Sword Health • LaSalle, Quebec
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Sword Health • LaSalle, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

What you'll do :

    • The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
    • Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
    • Drive member engagement from enrollment through program completion
    • Collaborate with Physical Therapists and be a trusted go-to resource for members
    • Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
    • Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
    • Participate in outreach campaigns, encouraging members to continue their progress in the program
    • Learn individual member communication preferences and tailor interactions to meet members’ needs

What you need to have :

    • Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
    • 1+ years of experience in either Tech Support, Call Center Support, or Customer Service
    • English and French (Bi-Lingual required)
    • Empathetic critical thinking
    • Thrive in a fast-paced environment
    • Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
    • Listen and type, and talk and type, simultaneously
    • Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
    • Proficiently use of Google Suite (Docs, Sheets, Slides)
$42,000 - $66,000 a year*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.To ensure you feel good solving a big Human problem, we offer:- A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;- A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.- Access to health and well-being programs (yoga classes, digital therapist sessions).
Create a job alert for this search

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual) • LaSalle, Quebec

Similar jobs

Field Patient Care & Education Liaison (Bilingual)

Inizio EngageMontreal, Montreal (administrative region), CA
Full-time

A healthcare engagement partner in Montreal is seeking a Patient Service Associate to support healthcare professionals.No prior experience is required.Key responsibilities include daily visits to p... Show more

 • Promoted

Remote Volunteer Coordinator for Cancer Care Advocacy

The Heather Cutler FoundationMontreal (administrative region), QC, CA
Remote
Full-time

A nonprofit organization based in Mount Pearl seeks a Volunteer Coordinator to manage onboarding, support, and project matching for volunteers.This remote role requires strong people skills and exp... Show more

 • Promoted

Remote French Care Coordinator (On-Call)

Mellie Care Ltd.Montreal (administrative region), QC, CA
Remote
Full-time

A innovative care solutions provider in Canada is seeking a Bilingual French Care Coordinator to support families in managing care for their children or older loved ones.This role involves developi... Show more

 • Promoted

Care Coordinator

DialogueMontreal (administrative region), QC, CA
Full-time

Dialogue is the #1 virtual care provider in Canada.By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, ... Show more

 • Promoted

Dialogue Care Coordinator Position Available

DialogueMontreal (administrative region), QC, CA
Full-time

Elevate patient care as a Care Coordinator at Dialogue, Canada’s top virtual health provider.In this hybrid position, focus on patient communication and organizational effectiveness.This Care Coord... Show more

 • Promoted

Patient Care Coordinator: Expert in Scheduling and Support

Bayshore HealthCareMontreal (administrative region), QC, CA
Full-time

Be at the forefront of patient care as a Patient Services Coordinator.Your expertise in service coordination and employee scheduling will enhance patient experiences daily.As a Patient Services Coo... Show more

 • Promoted

Care Coordinator

Portage Ventures GP Inc.Montreal (administrative region), QC, CA
Full-time

Dialogue is the #1 virtual care provider in Canada.By developing the Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, ... Show more

 • Promoted

Remote Care Coordinator: Mental Health Access for Seniors

Sailor HealthMontreal (administrative region), QC, CA
Remote
Full-time

A leading mental health care provider in Canada is hiring a remote Care Coordinator.This role involves guiding older adults and their families through the intake process, offering both emotional su... Show more

 • Promoted

CCR-Care Coordinator Floater

PhysiotherapieuniverselleMontreal (administrative region), QC, CA
Full-time

GUARANTEED; availability: 35–40 hours Monday through Friday from 8:00 a.A warm, dynamic person who enjoys challenges and working as part of a team!.Be highly flexible and enjoy filling in for other... Show more

 • Promoted

Veterinary Partner Support Coordinator, French Bilingual

JobtailorMontreal (administrative region), QC, CA
Full-time

Veterinary Partner Support Coordinator - French Bilingual.Trupanion is a leading provider of medical insurance for cats and dogs in North America.Our mission is to help loving, responsible pet owne... Show more

 • Promoted

Hybrid Care Coordinator at Dialogue

Portage Ventures GP Inc.Montreal (administrative region), QC, CA
Full-time

Join Dialogue, Canada’s leading virtual healthcare provider, as a Care Coordinator in a hybrid capacity.Support patients and enhance healthcare by managing schedules and administrative tasks.As a C... Show more

 • Promoted

Remote Bilingual Customer Care Specialist — English/French

Recruit Action inc.Montreal (administrative region), QC, CA
Remote
Full-time +2

A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position.The role involves supporting client intake and program operations within the insurance sector.Ideal ca... Show more

 • Promoted

Coordonnateur(trice) administratif(ve)/ Client Care and Office Coordinator

MoroccanoilMontreal (administrative region), QC, CA
Full-time

Inspirée par la Méditerranée, Moroccanoil prend vie grâce à son emballage emblématique turquoise et son parfum signature, pour une expérience exotique qui éveille les sens.Notre Soin Moroccanoil or... Show more

 • Promoted

Insurance Coordinator Remote

Pacific Canadian CareersMontreal (administrative region), QC, CA
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted

Coordonnateur(-trice) de soins

DialogueMontreal (administrative region), QC, CA
Full-time

Dialogue est le principal fournisseur de soins virtuels au Canada.En perfectionnant notre Plateforme de santé intégrée, nous offrons des programmes exceptionnels de santé et de bien‑être en ligne (... Show more

 • Promoted

Remote Care Admissions Coordinator

CBI HealthMontreal (administrative region), QC, CA
Remote
Full-time

Un fournisseur de soins de santé communautaire cherche un Coordonnateur de l’admission pour gérer les références et fournir un excellent service à la clientèle.Le candidat idéal possède au moins 2 ... Show more

 • Promoted

Coordonnateur de l’admission / Care Coordinator

CBI HealthMontreal (administrative region), QC, CA
Full-time

Coordonnateur de l’admission / Care Coordinator.Key Responsibilities / Accountabilities and Time Allocation.Effective Referral Coordination and Data Entry – 60%.Reviews funder case documentation fo... Show more

 • Promoted

Care Coordinator for Multidisciplinary Team

PhysiotherapieuniverselleMontreal (administrative region), QC, CA
Full-time

Take on the essential role of Care Coordinator at Lifemark, where you will foster relationships with patients and ensure a smooth operational flow in an engaging work environment.This position requ... Show more

 • Promoted

Bilingual Service Coordinator - FR/EN

ConvergintLaval, QC, CA
Full-time

Join to apply for the Service Coordinator role at Convergint.Convergint is currently recruiting for a team-oriented, results-driven Service Coordinator to join our culture in Laval, QC.The Service ... Show more

 • Promoted

Compassionate Care Coordinator in Mental Health

Sailor HealthMontreal (administrative region), QC, CA
Full-time

Become a driving force in mental health care as a Care Coordinator at Sailor Health, supporting older adults remotely from Canada.Your compassionate approach will ensure patients feel understood an... Show more