Remote Client Success Manager (Western Canada)

Location: Canada

This role is open to candidates based anywhere in Canada. While we are considering applicants from across the country, we have a strong preference for candidates based in the Prairies or British Columbia, given the regional focus of this role.

Regardless of location, candidates must be willing to work Mountain Time (MST) business hours.

About Common Wealth

Common Wealth is Canada’s fastest growing group retirement provider. Our award-winning digital platform helps Canadians plan, save, and build secure retirement income. We partner with a nationwide network of advisors and employers, empowering them with modern tools and insights. We are driven by a mission to make financial security in retirement more accessible to everyone.

We are currently hiring a Client Success Manager to enhance member value by building a simple, comprehensive retirement solution that Canadians trust at every stage of their journey.

About the role

Reporting to the Director of Customer Success, you’ll be responsible for driving toward a future where every Canadian can achieve financial security in retirement. Today, people working for small and mid-sized employers are left to build retirement savings on their own—this leads to inefficient savings and poor outcomes. You will work on cross functional teams to deliver a trusted, and comprehensive retirement offering that supports members from their first contribution to their last withdrawal. Your work will directly contribute to creating better retirement outcomes and a more inclusive financial future for all.

What you will do:

• Own the post-sale client experience from deal close through long-term partnership

• Partner with Account Executives to ensure a smooth handoff and onboarding

• Build trusted relationships with employer and advisor stakeholders

• Lead employer onboarding, including kickoff meetings and onboarding check-ins

• Deliver employee education sessions and support adoption of the platform

• Serve as the primary point of contact for clients and their advisors

• Manage an ongoing portfolio of clients focused on adoption, satisfaction, and retention

• Proactively identify risks, surface opportunities, and resolve issues

• Partner cross-functionally to improve client outcomes and reduce churn

Who you are:

Relationship-driven and collaborative
You build trust quickly with clients and internal partners and thrive in cross-functional environments.

Clear, confident communicator
You’re comfortable engaging senior leaders and facilitating education sessions for groups of varying sizes, adapting your message for clarity and impact.

Organized, independent, and adaptable
You manage multiple clients and priorities with confidence in a fast-moving, evolving environment.

Mission-aligned and curious
You’re motivated by Common Wealth’s mission and eager to learn, ask questions, and continuously improve.

Detail-oriented and data-minded
You value precision and use data to guide decisions and deliver consistent, high-quality client experiences.

Why work with us:

Common Wealth is a fast-growing company with a mission to change the lives of Canadians. You’ll be joining a dynamic and flexible work environment where you have the autonomy to shape your role. You’ll have ample opportunities to learn, grow, and advance within the organization while contributing to improving the Canadian retirement landscape. Total compensation includes:

• Join a mission-driven company transforming retirement in Canada

• High-growth environment with autonomy and clear career pathways

• Competitive Compensation: $70-80k base pay + variable, with the total target compensation up to $100k

• Medical, dental and vision benefits

• Health Spending Account

• 5% employer match into our group retirement plan

• 4 weeks vacation

• Home Office Stipend

• Top of the line hardware

• Annual Learning & Development Budget

• Flex Holiday and Summer Friday Program

• Annual Company Summit

To apply:

We are a respectful workplace committed to building a skilled and diverse workforce. We believe in fostering an inclusive work environment where all individuals have an opportunity to succeed. We welcome and encourage applications from everyone. We look forward to hearing from you!