Talent.com
Crossfuze
Remote Associate Engagement ManagerCrossfuze • Saguenay, Quebec
Remote Associate Engagement Manager

Remote Associate Engagement Manager

Crossfuze • Saguenay, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description

The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of ServiceNow solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities:

  • Single point of contact for ServiceNow client engagements
  • Responsible for client satisfaction throughout the engagement
  • Understands the client business issues and problems and helps the client change the way they work
  • Works with engagement managers to produce weekly project reports
  • Manages project risks, issues, action items, and decisions
  • Manages project resources, schedules, tasks, and other project work as requested by engagement managers
  • Identifies opportunities to provide additional value to our clients
  • Supports the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions
  • Maintain 75% billable utilization target after 180 days in the position
  • A Bachelor’s degree or equivalent experience
  • Very strong communication skills with the ability to set appropriate expectations with clients
  • Experience or training in project management
  • Strong organizational and analytical skills
  • Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
  • Demonstrated ability to lead teams and achieve success with client software implementation projects
  • Background working with external clients and companies is desirable
  • Experience working on ServiceNow projects preferred
  • Agile Scrum experience and Scrum Master certification is desirable
  • ITIL V3 or V4 Foundations Certification is preferred
  • The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
    • Flexible remote work options
    • Additional PTO day for mental health
    • Competitive paid time off
    • Half-day Fridays
  • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
    • Paid maternity and paternity leave for biological birth and adoption
    • Newborn, adoption and fertility assistance
    • Competitive training & development programs
    • Extended Healthcare Plan
    • Group RRSP with employer match
    • 10 days toward bereavement leave
  • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range:

The anticipated compensation range for this position is $70,000-90,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Create a job alert for this search

Remote Associate Engagement Manager • Saguenay, Quebec

Similar jobs

Wealth Associate (Hybrid)

National BankChicoutimi, Quebec
Full-time +2

A career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues.In this role, you will hel... Show more

 • Promoted

National Bank Wealth Associate Opportunity

National Bank of CanadaSaguenay, Saguenay–Lac-Saint-Jean, CA
Full-time

Take your career to the next level with National Bank as a Wealth Associate, focusing on exceptional client support and team collaboration.This hybrid role allows flexibility and work-life balance.... Show more

 • Promoted

Desjardins Wealth Management Associate

DesjardinsSaguenay, Saguenay–Lac-Saint-Jean, CA
Full-time

Excel as a Wealth Management Associate with Desjardins, focusing on client support and financial product sales.Use your skills to analyze and meet client needs effectively.This role involves workin... Show more

 • Promoted

Product Manager - $110,000 A Year - Remote

SearchLabsLa Baie, Canada
Remote
Full-time

Seeking a Product Manager for a SaaS/Data & Analytics company to own and drive product initiatives, translate data into requirements, and collaborate on strategy for AI-driven products. Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSaint-Honore, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Wealth Associate

National Bank of CanadaSaguenay, Saguenay–Lac-Saint-Jean, CA
Full-time

A career as an Associate in the Wealth Management team at National Bank will give you the opportunity to show your ability to work in synergy with clients and colleagues.In this role, you will help... Show more

 • Promoted

Full-Time Focus Group Participant - Remote

ApexFocusGroupSaguenay
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupSaint-David-De-Falardeau, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative a... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaSaint-Fulgence, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Part-Time Focus Group Participant - Remote

ApexFocusGroupSaguenay
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaSaint-Honoré, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausSaint-Honore, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausSaint-Honore, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Hybrid Wealth Associate Role - National Bank

Banque Nationale du CanadaSaguenay, Saguenay–Lac-Saint-Jean, CA
Full-time

Support advisors and enhance client satisfaction as a Wealth Associate at National Bank.This hybrid role combines exceptional customer service with analytical skills to positively affect wealth man... Show more

 • Promoted • New!

Earn Money By Taking Surveys - Remote

AlmediaSaint-David-De-Falardeau, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Market Research Associate - No Experience

Clubshop | USSaguenay, Quebec
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Complete Online Surveys For Cash (Up to $25/per)

Earn HausSaint-Honore, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Writer/Journalist Internship Part-Time In Worldwide - Remote Worldwide

The Borgen ProjectSaint-Honoré, Canada
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Earn Money Playing Games - Remote

AlmediaSaint-David-De-Falardeau, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Wealth Associate

Banque Nationale du CanadaSaguenay
Full-time

A career as an Associate in the Wealth Management team at National Bank will give you the opportunity to show your ability to work in synergy with clients and colleagues.In this role, you will help... Show more