Customer Experience Expert

Our Client

This Calgary-based, rapidly expanding hair care brand is dedicated exclusively to the unique beauty and needs of curly, coily, and kinky hair. They believe in celebrating and empowering individuals to embrace their natural texture with high-quality, thoughtfully formulated products that truly work. They're on a mission to revolutionize curly hair care, but it's about more than just selling products; they're building relationships and fostering a community.

The Opportunity

Are you ready to make waves in the world of curly, coily, and kinky hair? Cormack Recruitment is searching for a vibrant and customer-obsessed Customer Experience Expert to join our Client, a passionate haircare brand dedicated to celebrating natural texture!

This isn't just a job; it's an opportunity to become a curl confidante, a product guru, and a vital part of a community that empowers individuals to embrace their beautiful, unique hair. If you've got a knack for connecting with people, a passion for problem-solving, and a head full of fantastic ideas, then keep reading – your dream job awaits!

What's in it for YOU?

You'll be the heart and soul of the customer journey, both in-store and online, receiving the following in return:

The Perks & Pay

• $24/hr - $28/hr to start, with room for growth based on performance

• A Healthcare Spending Account (HSA) to supplement your healthcare expenses

• A consistent schedule you can count on. The preferred schedule would be 5 days a week, Thursday through Monday, with the storefront being closed Tuesdays and Wednesdays weekly.

• A full-time position, but based on a 35-hour work week, instead of the traditional 40+ you often see in the retail world, making sure you have the work/life balance you need.

• A fully on-site role based out of our Client's warehouse located 4 minutes east of Cross Iron Mills with ample free parking on site.

• Comprehensive training on all the features and benefits of the full assortment of products offered, combined with a supportive learning environment where questions are welcomed and encouraged.

• Enjoy 30% discount on all products

• Work in a collaborative, supportive and passionate team environment

• The satisfaction of representing a company that truly cares about its community and products.

What We're Looking For

• Experience that Shines: 2+ years of demonstrated success in a Customer Service or Sales Leadership role, preferably within the beauty industry. You've got the chops!

• Communication Champion: Exceptional customer service skills combined with professional, yet wonderfully personable communication – both written and verbal.

• Shopify Savvy: Proficiency with Shopify Standard, including Shopify POS. You know your way around!

• POS Prowess: Previous experience using POS systems and confidently handling cash.

• Flexible & Fabulous: Capable of working 35 hour week, Thursday through Monday. You don't mind working on the weekend when their customers need you most.

• Curl Connoisseur (A HUGE plus!): Knowledge of or experience caring for curly hair would be a significant asset. If you live and breathe curls, we want to hear from you!

• Strong & Steady: Physical ability to lift 50 lbs or more and comfortably stand for long periods of time.

• Organized Optimizer: Excellent organization, multitasking, and time management skills. You're a wizard at keeping things in order.

• Decisive Dynamo: A strong communicator with a proven ability to resolve problems and make fast, smart decisions.

• Team Player & Independent Achiever: Proven ability to work independently or collaboratively as part of a fantastic team.

What You'll Be Doing

• Greet our Client's amazing customers in person, dive into their hair needs, and expertly guide them to the perfect products for their unique curl pattern. You'll be their personal curl consultant!

• Respond to online inquiries from social media and the website like a speedy, professional superhero. Offer brilliant recommendations and creative solutions, because every curl query deserves a star answer.

• Smooth over any bumps in the road with grace and ingenuity. You'll brainstorm creative solutions to turn frowns into fabulous smiles.

• Process transactions and master our Client's Shopify POS system like a pro.

• Regularly review and update Shopify orders, ensuring every customer's journey is seamless and satisfying.

• Share invaluable insights with the Owner/CEO on customer interactions and product demands. Your feedback will be integral to fill any gaps and keep our Client's product line perfectly tailored.

• Foster a positive, productive, and wonderfully wavy team environment. Teamwork makes the dream work!

• Think on your feet and proactively solve problems across the board – from team dynamics to inventory presentation and, of course, customer experience.

Ready to Make Your Mark?

If you're a customer experience wizard with a passion for textured hair, we want to hear from you!

Submit Your Application Today!