Senior Trust Officer, BMO Trust Company

BMO Private Wealth & Trust is a high‑touch, client‑centric business that supports ultra‑high‑net‑worth individuals and families across all aspects of trust and estate planning and administration. The Senior Trust Officer plays a critical role in delivering complex fiduciary solutions, combining deep technical expertise with strong relationship‑management skills, and sits at the center of the client experience by overseeing trust and estate accounts and partnering with internal stakeholders to ensure best‑in‑class service, governance and compliance across all client relationships.

The role includes delivering high‑quality sales and service to Trust & Estate clients, providing technical expertise for account management and administration, collaborating within the Private Wealth branch and the regional team as part of the client/relationship management solution, and identifying and making referrals to other business groups as appropriate.

Responsibilities

• Oversees the provision of content and marketing materials for new business proposals (e.g. special fee arrangements, technical information materials) ensuring new business meets policy and procedures requirements for profitability and risk management.
• Identifies opportunities to grow existing relationships and develop new business.
• Makes presentations to clients/prospects in conjunction with others based upon their needs.
• Provides day‑to‑day technical support to team members responsible for fiduciary account management.
• Manages trust, agency or probate accounts in the role of trustee.
• May act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in‑depth understanding of the business/group.
• Acts as a subject‑matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Acts as the prime subject‑matter expert for internal/external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad‑hoc reports, and dashboards.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Collaborates across BMO to develop communication strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads/participates in the management of governance meetings and maintenance of governing body mandates, oversight and approval guidelines.
• May provide specialized support for other internal and external regulatory requirements.
• Oversees the design, development and implementation of tools and training required to deliver business results.
• Acts as the day‑to‑day contact for vendors; supports the implementation, maintenance and sustainment of vendor solutions.
• Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Leads/supports contract negotiations with vendors, balancing cost, risk and performance.
• Oversees maintenance of Policies and Procedures Manual as required by internal and external changes.
• Leads/participates in the design, implementation and management of core business/group processes.
• Develops and manages a business/group program.
• Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Performs sales & service support activities as required to meet client needs and maintain overall service levels.
• Provides administrative support to team members and relationship managers that includes financial reports, asset & account reconciliation, compliance, trade activity, posting, fee collection and other related activities; ensures proper documentation and administration decisions.
• Meets high‑quality service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Follows through on the risk and compliance processes and policies to ensure customers’ assets are safeguarded, privacy is maintained, and best interests are served.
• Protects the Bank’s assets and complies with all regulatory, legal and ethical requirements.
• Operates at a group/enterprise‑wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non‑routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk‑informed decisions that align to business strategy, protect assets and adhere to applicable policy documents, laws and regulations.

Qualifications

• Typically 7+ years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
• Bachelor’s degree in Finance or related field preferred.
• Trust and Estate Practitioner (TEP) Certification required.
• In‑depth / expert knowledge of Personal Trust Administration processes and procedures.
• In‑depth / expert knowledge of Trust Tax, Trust Accounting and Investment Management.
• In‑depth / expert knowledge of fiduciary laws including estate planning techniques and relevant tax regulations.
• Mandarin language skills are an asset.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills – In‑depth / Expert.
• Analytical and problem‑solving skills – In‑depth / Expert.
• Influence skills – In‑depth / Expert.
• Collaboration & team skills; with a focus on cross‑group collaboration – In‑depth / Expert.
• Able to manage ambiguity.
• Data‑driven decision making – In‑depth / Expert.
• While the primary office location is in North York, flexibility is required to travel to the Markham, Pickering, and Oshawa offices as needed.

Salary and Compensation

$86,000.00 – $160,000.00 – Salaried. Salaries will vary based on location, skills, experience, education, and qualifications for the role and may include a commission structure. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. It also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

EEO Statement

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

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