Talent.com
Endvr
Remote Customer Support RepresentativeEndvr • Mount Pearl, Newfoundland and Labrador
Remote Customer Support Representative

Remote Customer Support Representative

Endvr • Mount Pearl, Newfoundland and Labrador
30+ days ago
Job type
  • Full-time
  • Remote
Job description
At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data to measure success in real-time.
We’re growing quickly and looking for a Customer Support Representative to help our customers navigate the ENDVR platform as we scale. We’re looking for a thoughtful problem solver who cares deeply about world-class customer experiences, understands the retail environment, and wants to grow alongside the platform.

What You’ll Do

    • Contribute to diverse tasks, projects, and initiatives that support departmental and company-wide growth.
    • Triage and respond to incoming customer inquiries through email and our ticketing system with clarity, empathy, and efficiency.
    • Become an expert in the ENDVR platform, supporting and training new and existing customers on best practices to increase adoption and success.
    • Work with customers to identify, reproduce, and resolve issues — focusing not just on what they’re asking for, but why they’re asking.
    • Share recurring issues, insights, and customer feedback with the Product and Development teams to help continuously improve the platform.
    • Identify repeat support questions and help create user guides, manuals, and knowledge-base articles to reduce future inquiries.
    • Maintain high customer satisfaction and contribute to a positive, supportive customer experience.

You Own This If You Have

    • Experience working in retail, especially in environments where customer experience, product knowledge, and communication matter.
    • Experience using the ENDVR platform (as a retail associate, manager or brand rep) — this is a strong advantage.
    • A genuine belief in the importance of world-class customer service and a desire to help people succeed, not just complete tasks.
    • A passion for the outdoor, action sport, optical, or lifestyle industry, through personal participation, professional experience, or both.
    • A growth mindset — you’re motivated to learn, improve, and excel in your role every day.
    • A strong work ethic and positive attitude, valuing accountability, ownership, and collaboration over having all the answers.
    • Curiosity and empathy — you enjoy asking thoughtful questions and guiding customers toward the best outcome.

What We’re Looking For

    • You’re computer-savvy and comfortable working with web-based tools, dashboards, and ticketing systems.
    • You're confident in navigating new software and learning new systems, even if you haven’t used them before.
    • You don’t need a deep technical support background — attitude, ownership, and willingness to learn matter more than prior tech experience.
    • Strong written and verbal communication skills, with the ability to explain complex topics in simple terms.
    • Excellent time management, organization, and prioritization skills in a fast-paced environment.
    • Strong attention to detail and the ability to analyze issues and make well-reasoned decisions.
    • French language proficiency is a plus.
$45,000 - $55,000 a yearAbout ENDVRWe’re a fast-growing and humble start-up team that understands the impact that technology can make in the retail space. ENDVR is based in Montreal with a fun and flexible hybrid working environment.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Remote Customer Support Representative • Mount Pearl, Newfoundland and Labrador

Similar jobs

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausGoulds, NL, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Spanish Private Tutoring Jobs Goulds

SuperprofGoulds, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausGoulds, NL, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Experience Representative: Engage and Support Clients Professionally

Rentokil InitialSan Juan de Terranova, Terranova y Labrador, CA
Full-time

Transform client interactions in the Customer Experience Representative role.Deliver exceptional service by managing inquiries, processing orders, and ensuring satisfaction in a fast-paced, onsite ... Show more

 • Promoted

Remote Sales Representative - High Earnings Potential 140k+ - C$60,000 - C$140,000 A Year - Remote

RogersMount Pearl, Canada
Remote
Full-time

Remote Sales Representative for Rogers, engaging with SMB customers via calls to upsell internet, wireless, and cable services. Show more

 • Promoted

Remote Customer Care Specialist — Growth & Training

srecruitingSan Juan de Terranova, Terranova y Labrador, CA
Remote
Full-time

A leading recruitment firm is looking for a Customer Service Representative for a fully remote position.In this role, you will be responsible for engaging with clients through calls, managing appoi... Show more

 • Promoted

ESL Private Tutoring Jobs Goulds

SuperprofGoulds, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Remote: Get Paid to Play Games

Free Cash by AlmediaWitless Bay, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Paid Online Survey Participant - No Experience

Clubshop | USGoulds, Newfoundland and Labrador
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupSt. John's, Newfoundland and Labrador, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more

 • Promoted

Remote Sales Representative – Life Insurance (AO / Globe Life)

AO Globe LifeSan Juan de Terranova, Terranova y Labrador, CA
Remote
Full-time +1

Remote Sales Representative – Life Insurance (AO / Globe Life).John, Newfoundland and Labrador, Canada.Job Openings Remote Sales Representative – Life Insurance (AO / Globe Life).About the job Remo... Show more

 • Promoted

YYT - Customer Service Representative - FT

CargojetSan Juan de Terranova, Terranova y Labrador, CA
Full-time

Accelerate your career with the most awarded Air Cargo Airline in Canada!.Cargojet is Canada's leading provider of time‑sensitive overnight air cargo services and carries over 1,300,000 pounds of c... Show more

 • Promoted

Remote Paid Panel Immediate Start. Customer Service Representative Agent Welcome

AFG IncSt. John'S, Canada
Remote
Part-time

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible remote market research opportunit... Show more

 • Promoted

French Private Tutoring Jobs Goulds

SuperprofGoulds, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausGoulds, NL, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USWitless Bay, Newfoundland and Labrador
Remote
Full-time

Discover The System MyLeadBiz  That’s Helping Newbies Earn Daily.Turn free traffic into  $100+ per day  with this beginner-friendly biz opp strategy.No product or tech skills n... Show more

Earn Money By Taking Surveys - Remote

AlmediaBay Bulls, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Remote Work From Home Market Research. Ideal For Customer Service Representative

ApexFocusGroupSan Juan de Terranova, Terranova y Labrador, CA
Remote
Part-time

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback.We connect individuals with flexible remote work from home research opport... Show more

 • Promoted

Customer Service Representative - Remote Work

srecruitingSan Juan de Terranova, Terranova y Labrador, CA
Remote
Full-time

Customer Service Representative - Remote Work.About the job Customer Service Representative - Remote Work.Experience in our industry is not required as we have industry-leading training and support... Show more

 • Promoted

Remote Part-Time Research Participant (Administrative Support)

ApexFocusGroupSan Juan de Terranova, Terranova y Labrador, CA
Remote
Part-time

A leading market research firm invites individuals from various backgrounds to apply for flexible part-time work from home research opportunities.No prior experience is necessary, just a willingnes... Show more