Claims Clerk

Tasks

• Process customer claims related to defective, damaged, or non-compliant products.
• Submit claims to manufacturers and ensure proper follow-up.
• Manage merchandise returns and RMA requests.
• Issue customer credits and ensure proper system recording.
• Follow up on claims files and communicate with customers.
• Handle denied claims and propose appropriate solutions.
• Monitor reporting and maintain up-to-date documentation.
• Collaborate with various departments to ensure efficient service.
• Perform any other related duties.
• Ready to take on new challenges? We would be delighted to meet you!

Advantages

• Comprehensive group insurance.
• Group RRSP with employer contribution.
• Performance- and engagement-based bonuses.
• Employee-focused development culture.
• On-site fitness room.
• Well-established company experiencing continuous growth.

Job requirements

• College diploma in accounting or a related field (an asset).
• Experience in claims management or customer service (minimum 2 to 5 years).
• Strong knowledge of Microsoft Office; advanced Excel (SAP is an asset).
• Bilingualism (French/English) required to communicate with customers in English-speaking provinces (Ontario and Maritimes), approximately 50% of the time.
• Excellent organizational skills and attention to detail.