Product Manager – Digital Self-Service, Claims & Telematics

Experience Aviva

Together, we are Aviva.Our values —Care, Commitment, Community, and Confidence— guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

AtAviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We’re looking for a Product Manager to own and improve the digital experiences customers use after they buy – from self-service journeys to claims to telematics-driven engagement.

If you want a role where you can ship, experiment, and materially improve how customers interact with us every day, this is it. If you’re looking to manage a backlog, it’s not.

What makes this role different

• You’re not here to coordinate work – you’re here to ship and create momentum

• You’ll be expected to use AI and modern product tools to reduce time-to-ship, not just write tickets

• You’ll work on live, high-volume customer journeys with immediate impact

• You’ll operate in a fully embedded product team, but with high ownership and autonomy

What you'll do:

Build (this is the core expectation)

You will:

• Move ideas from concept → working prototype using AI tools and independently ship A/B tests using experimentation platforms

• Prototype, test, and launch improvements quickly across self-service and claims journeys

Examples of how we expect you to work:

• Use GenAI to draft flows, content, and experiments

• Use analytics + AI-assisted analysis to identify drop-offs, friction, and opportunities

• Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly

• Run rapid tests across digital touchpoints without heavy process overhead

If your instinct is to open Jira first, you’ll struggle here.

Own customer-facing journeys

• Own the product strategy and roadmap across self-service, claims, or telematics experiences

• Improve customer engagement, retention, and digital adoption

• Deliver experiences that reduce effort and keep customers engaged post-purchase

Lead delivery

• Work closely with engineering, design, and data partners to ship meaningful improvements

• Prioritise impact over volume – focus on what moves customer and business outcomes

• Balance day-to-day improvements with longer-term product evolution

Raise the bar on how we work

• Simplify how work gets done – cut process where it slows delivery

• Introduce better ways of working using AI and automation

• Build a culture of shipping, learning, and iterating quickly

What we're looking for:

You are a builder

• You’ve shipped products or features yourself

• You’re comfortable getting hands-on with tools and workflows

You are AI-native

• You actively use AI tools to accelerate your work

• You think about how AI reduces dependency and speeds up delivery

You have strong product judgment

• You know what matters and what doesn’t

• You prioritise impact over completeness

You can operate in ambiguity and still deliver

• You don’t need perfect structure to get started

• You create clarity through action

What makes you stand out:

• Experience working on customer account, claims, or post-purchase journeys

• Experience with experimentation, behavioural nudges, or engagement mechanics

• Experience in mobile, telematics, or data-driven products

What success looks like (12–18 months):

• Customers choose digital self-service because it’s simpler and faster than alternatives

• Claims and servicing journeys are continuously improving - not released in batches

• A meaningful share of improvements are shipped quickly without heavy dependencies

• The team operates faster because of AI-enabled ways of working you introduce

What you’ll get :

• The salary band for this positon ranges from $120,000 to $140,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model .

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existingvacancywhich has been posted both internally & externally.

Aviva Canada may useAI (Artificial Intelligence)tools toassist us throughoutthe recruitment processto screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment.If you require an accommodation during the interview or hiring process,please contact yourAvivaTalent Acquisition Partner so that an appropriate accommodation can be arranged.