E-Commerce and Content Specialist, Civil

Behind every success is a team of dedicated experts driving us forward. From HR professionals who shape our culture to IT innovators driving technological advancements Finance leaders ensuring our growth Communicators shining a light on our story and Legal experts safeguarding our future - every role is essential. Our enterprise functions dont just support; they lead playing a critical role in shaping the companys path forward and ensuring both clients and employees are ready for the moments that matter. Be part of a team where your work makes a difference. Youll work on impactful projects and turn ideas into reality while enjoying growth opportunities teamwork and a balanced work-life.

Description
As a member of the Aftermarket growth organization the candidate will be:

• Leading the charge in converting our customers from the email platform and e-catalogue to the SimHub Store. This also means a transition from a more passive role as a processor of quotation requests and quotes to a more proactive role of recommending parts for the customer
• Support team on Spares orders: planning deadlines manages and/or supports the lead-time the cost selling prices and timely delivery to the customer
• Provide pricing/quotations to customer related to Spares
• Develops schedules according to requirements and in concert with standard planning practices
• Receives from Customers/GL priorities and ensures planning is aligned with priorities
• Communicates regularly with customers andkey personnel (internal and external to customer service)to obtain critical information to support customer requirements and needs
• Expecting to be an ambassador for the platform both internally within CAE and outside of CAE
• Build the content to go on the platform (parts banners terms and conditions terms of sales menus coupons collections etc.)
• Must be able to troubleshoot any issues encountered and bring them to a close. This requires an analytical mind and problem-solving skills. The business needs on the platform will evolve and the candidate must be able to process the requests and find a solution to achieve the goals set for the platform.

Key responsibilities:

• Bring sales to the store allowing the Aftermarket team to meet sales target
• Build content on the platform-support evolving needs clear roadblocks maintain healthy catalogue of parts on the platform
• Ensure Ecommerce experience is best by aligning entire organization (GSS Shipping team tasked with processing orders). This applies to Request for Quotation (RFQs) as well as to orders
• Build and continuously evolve SIPOCS in QMS to define SimHub Store processes
• Speed up execution and reduce manual tasks. Support dashboards team in defining clear requirements to achieve that goal. This will be measured
• Eliminate the Spares RFQ inbox over a 12-month period and continuously reduce customer quote requests across all intake channels
• Support team on Spares orders: planning deadlines manages and/or supports the lead-time the cost selling prices and timely delivery to the customer

Minimum Qualifications

• Bachelors degree
• 3-5 years of job related experience
• Good knowledge of Excel

Preferred Qualifications

• Proficiency with Oracle suite
• Proficiency with Vtex
• Proficiency with Salesforce
• Customer-client focus
• Process oriented and good organizational skills
• Ability to manage priorities and multi-task
• Team player
• Bilingual French-English
• Able to work in fast-paced and dynamic environment
• Understanding of the SimHub Store dependencies
• Knowledge of Power BI and databases

Benefits

• Group Insurance
• Telemedicine Employee and Family Assistance Program
• Employee Stock Purchase Plan
• Group RRSP
• CAE Pension Plan/Defined Benefit Plan
• Sabbatical Leave
• Flex Time
• Enhanced Parental Leave

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About CAE

At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.

Position TypeRegular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.

Data Privacy

Privacy Statement CAE

As part of our process we may use AIsupported tools to help review applications with human decisionmaking at every step. CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1