Associate Relationship Manager

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As a member of Business Banking team youll be reporting to the Director or Senior Manager of Business Banking providing new and existing clients with an exceptional client experience to support CIBCs vision of being a leader in client relationships. As a Relationship Manager youll help business clients meet their immediate and long term business goals by understanding client needs and/or identifying opportunities to further deepen the CIBC relationship and increase client loyalty. The emphasis is on ensuring clients financial credit needs are met by providing a comprehensive business banking offer or by making a formal introduction to the appropriate Imperial Service Personal Banking or Private Banking colleagues. Success in this role will require frequent collaboration with experts in all areas of CIBC to ensure client needs are met by the most appropriate segment. Youll proactively manage and grow a portfolio of business only connections where the focus is on deepening the client relationships and addressing the business needs of the client.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.

How youll succeed

• Business Development - Build relationships with Centres of Influence (COIs) within the community to generate referrals to CIBC through both in person and digital channels. Connect with both existing and potential clients to identify opportunities to develop full relationships providing both deposit and credit solutions for future growth and revenue. Proactively participate in community and banking centre events such as business development events client acknowledgement programs and client appreciation day to build and enhance CIBC presence and gain market share. Proactively develop and manage a sales pipeline of diverse business banking opportunities.

• Client Engagement - Proactively engage in discussions with assigned portfolio partner referred and other prospective clients to understand clients immediate financial needs while identifying opportunities to address longer term financial goals. Demonstrate service excellence by being involved and proactive with clients and ensuring their financial needs are met. Deliver trusted advice and financial solutions to meet client and prospect needs and cultivate your network to establish new client relationships. Promote and demonstrate the use of digital banking options and CIBCs suite of Cash Management products by introducing the client to alternative ways to bank such as ATM Mobile Online and SmartBanking for Business.

• Relationship Management - Support existing clients and continuously seek new opportunities for client acquisition through referrals and internal partner relationships to deliver current financial products and solutions for the Business Banking market segment. Manage and grow a portfolio of business only connections where the focus is on deepening the client relationship and addressing the business needs of the client

Who you are

• You can demonstrate experience in Business Banking. You have 2 years experience in Business Banking or Commercial Banking and have a strong knowledge of credit cash management products and services as well as knowledge of business cash flow and financial analysis in order to assess and deliver on potential new business opportunities. You also have an established network in the local business community.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

• Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. A strong communicator you connect with others through respect and authenticity.

• You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results.

• Its an asset if you have completed an undergraduate degree/diploma in Business Finance Accounting or a related field.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Kelowna-328 Bernard Avenue

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Needs Assessments Client Service Commercial Acumen Customer Experience (CX) Financial Products Teamwork

Required Experience:

Manager

Experience: years
Vacancy: 1