Senior Manager - US IT Operating Model

Job Description

What is the opportunity?

Are you a talented, creative and results-driven professional who is interested in delivering complex business and technical projects across multiple lines of business? Come join us as part of a new organization with a new vision for RBC US. The US IT Operating Model Senior Manager role is accountable to the Head of US Technology Governance & BAU Operations and will be responsible for the assessment, oversight and governance of IT Processes within CUSO’s IT operations.

The US IT Operating Model Senior Manager and their team will build relationships with IT process owners and their respective teams to review how the processes are defined by the IT Process Owner and executed across the CUSO. This role will verify the process has appropriate Risk Statements, Control Objectives, Key Performance Indicators (KPIs), Key Risk Indicators (KRIs) to achieve RBC IT Policies & Standards and meet US regulatory expectations. The Senior Manager will also support the US CIO’s mission of driving towards consistency of execution assurance across technology programs supporting the CUSO, in terms of governance, risk management, and value realization.

What will you do?

• Continuously improve the US IT Target Operating Model that will drive accountability, integrated oversight, and consistent execution of IT Processes that support US business entities
• Execute US CIO BAU Operating Model capabilities working closely with Line of Business and Functions IT teams
• Enable effective process execution through structured process reviews and documentation efforts across IT domains, identifying opportunities for improvement and standardization
• Work closely with US IT stakeholders fostering a collaborative environment to ensure seamless development of key metrics and successful outcomes for good governance and oversight
• Establish relationships with Second Line of Defense Cyber & IT Risk function and RBC US Internal Audit function to collaborate on transparent governance over CUSO IT Operations
• Define, monitor, and analyze US IT processes and metrics to track and make data-driven informed recommendations to enhance outcomes
• Focus on ensuring appropriate metrics are consistently used to provide effective early warning of risks to performance objectives and provide appropriate responses
• Participate in relevant RBC US first and second line governance forums to represent US CIO office

What do you need to succeed?

Must-have

• 7+ years’ experience in financial services industry in IT Governance, Risk Management, or IT Operations Management with demonstrated understanding of IT systems and operational processes utilizing industry leading practices and ensuring compliance with regulatory expectations
• Proven expertise working across IT process domains with the ability to connect governance, resilience, service management, performance and operational effectiveness into a unified framework
• Solid verbal and written communication skills and an ability to distill complex issues into clear, compelling narratives for senior management
• Experience with process modeling or documentation using tools such as Visio or similar platforms.
• Familiarity of supervisory expectations expressed by US Regulators in the Federal Financial Institutions Examination Council (FFIEC) IT Examination Handbooks, Federal Reserve Supervisor Letters, Office of the Comptroller of the Currency Bulletin and communications.
• Strong understanding of cybersecurity, IT risk management, IT resiliency, IT infrastructure, IT operations, IT service delivery, and IT change management processes.
• Experience in coordination of transformational efforts, in a large, complex ecosystem across disparate stakeholders.

Nice-to-have

• Certification by a recognized industry body in relevant IT Governance, Risk Management, IT Operations, IT Resiliency or IT Service Delivery topics

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

· Drives RBC’s high performance culture

· Enables collective achievement of our strategic goals

· Generates sustainable shareholder returns and above market shareholder value

Job Skills

Cyber Resiliency, Data Gathering Analysis, Effectiveness Measurement, Ethical Business, Fraud Management, Information Technology General Controls (ITGC), Information Technology Operations, Internal Controls, IT Application Controls, IT Governance, IT Internal Controls, IT Metrics, Long Term Planning, Process Management, Regulatory Management, Results-Oriented, Risk Management, Software Development, Strategic Thinking, Technology Operations, Technology Resilience

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-17

Application Deadline:

2026-07-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.